Compare UserGuiding and Usetiful 
At a Glance
Market Segments
Small-Business (57.7% of reviews)
Small-Business (87.9% of reviews)
Entry-Level Pricing
Free Trial
€0.00 2000 assists
UserGuiding
Star Rating
(559)4.7 out of 5
Market Segments
Small-Business (57.7% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansUsetiful
Star Rating
(172)4.7 out of 5
Market Segments
Small-Business (87.9% of reviews)
Entry-Level Pricing
€0.00 2000 assists
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserGuiding excels in its Quality of Support, scoring 9.5, with many reviewers mentioning the responsiveness and helpfulness of the support team, while Usetiful's support quality is rated lower at 8.9, indicating a potential gap in user assistance.
- Reviewers mention that UserGuiding's ease of use is slightly higher at 9.1 compared to Usetiful's 9.0, with users appreciating the intuitive interface and straightforward setup process, making it easier for small businesses to onboard new users.
- G2 users highlight UserGuiding's superior Knowledge Base, rated at 8.8, which provides comprehensive resources for self-service, while Usetiful's Knowledge Base is rated lower at 7.5, suggesting that users may find it less helpful for troubleshooting and learning.
- Users on G2 report that UserGuiding offers better User Segmentation features, both rated at 8.6, but reviewers mention that UserGuiding's implementation is more user-friendly, allowing for more effective targeting of user groups.
- Reviewers say that Usetiful shines in Automation, scoring 8.9, with users appreciating its ability to streamline processes and reduce manual tasks, while UserGuiding's Automation is rated lower at 8.3, indicating less robust automation capabilities.
- Users report that both products offer effective Walkthrough Types, but UserGuiding's Audio-visual Walkthroughs are rated at 8.7, with users mentioning that they enhance user engagement, while Usetiful's Audio-visual Walkthroughs score slightly higher at 8.9, indicating a competitive edge in this area.
Featured Products
Sponsored
Alhena AI
(34)
Digital Adoption Platform
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Product Fruits
(122)
Digital Adoption Platform
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Pricing
Entry-Level Pricing
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Usetiful
Free
€0.00
2000 assists
up to 2 team members.
- Unlimited product tour
- Unlimited smart tooltips & hotspot beacons
- Unlimited checklist
Free Trial
UserGuiding
Free Trial is available
Usetiful
Free Trial is available
Ratings
Meets Requirements
9.0
498
8.9
117
Ease of Use
9.1
511
9.1
116
Ease of Setup
8.9
452
9.0
85
Ease of Admin
9.1
332
8.9
76
Quality of Support
9.6
480
8.9
90
Has the product been a good partner in doing business?
9.4
321
9.3
66
Product Direction (% positive)
9.6
499
8.9
96
Features by Category
User Analysis
9.0
273
8.2
35
8.4
279
8.1
33
User Support
8.7
282
8.4
37
8.5
247
7.8
31
8.4
262
8.7
34
Walkthrough Type
8.8
267
8.8
39
9.2
289
9.1
48
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
8.9
282
7.7
26
8.8
280
7.8
23
7.5
254
6.8
24
Feature Not Available
7.2
23
8.5
270
7.9
26
Self-Service Platform
8.8
275
8.1
32
8.5
112
8.9
31
6.8
96
6.5
24
8.3
268
8.1
26
Categories
Categories
Shared Categories
UserGuiding and Usetiful are categorized as Digital Adoption Platform and Customer Self-Service
Unique Categories
UserGuiding has no unique categories
Usetiful has no unique categories
Reviews
Reviewers' Company Size
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usetiful
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.1%
Information Technology and Services
17.1%
Marketing and Advertising
5.6%
Financial Services
3.9%
Accounting
3.6%
Other
31.8%
Computer Software
23.5%
Information Technology and Services
15.7%
Marketing and Advertising
13.9%
Education Management
4.8%
Financial Services
3.0%
Other
39.2%
Most Helpful Reviews
UserGuiding
Most Helpful Favorable Review
Verified User in Online Media
User Guiding is allowing us a no-code solution for onboarding users onto our website. It allows us to introduce our users to the many things they can to with their membership. The resource centre is our way of offering fast solutions to common problems, and...
Most Helpful Critical Review
Verified User in Computer Software
While UserGuiding is a powerful tool, there are a few areas that could be improved. Sometimes, the customization options feel a bit limited, especially when trying to match our brand’s design perfectly.
Usetiful
Most Helpful Favorable Review
Stephen E.
Verified User in Insurance
I’m, Stephen Edet. I lead the product marketing team at roHealth - a health tech startup in Nigeria. roHealth is an app that helps employees choose their health insurance benefits and helps businesses provide quality health insurance plans for their...
Most Helpful Critical Review
Verified User in Online Media
User Guiding is allowing us a no-code solution for onboarding users onto our website. It allows us to introduce our users to the many things they can to with their membership. The resource centre is our way of offering fast solutions to common problems, and...
Stephen E.
Verified User in Insurance
I’m, Stephen Edet. I lead the product marketing team at roHealth - a health tech startup in Nigeria. roHealth is an app that helps employees choose their health insurance benefits and helps businesses provide quality health insurance plans for their...
Verified User in Computer Software
While UserGuiding is a powerful tool, there are a few areas that could be improved. Sometimes, the customization options feel a bit limited, especially when trying to match our brand’s design perfectly.
Discussions
RTL support
2 comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 comment
CD
User introduction, product demonstrations, interactive instructions, feature updates, and user learning.Read more
Is there a possibility to add videos or images to the popups?
2 comments
OD
Hi Charly,
Sure thing! You can simply show a picture, animation or even embed a video within your Usetiful content.
All the best,
OndrejRead more
What is Usetiful used for?
1 comment
SG
Usetiful is a software platform designed to create and manage interactive onboarding and user guidance experiences for web applications and websites. It is...Read more
Usetiful has no more discussions with answers
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