Compare Userflow and Userpilot

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At a Glance
Userflow
Userflow
Star Rating
(105)4.8 out of 5
Market Segments
Small-Business (62.7% of reviews)
Information
Entry-Level Pricing
Free Trial
Browse all 4 pricing plans
Userpilot
Userpilot
Star Rating
(726)4.6 out of 5
Market Segments
Mid-Market (56.0% of reviews)
Information
Entry-Level Pricing
Starting at $249.00
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Userpilot excels in "Quality of Support" with a score of 9.5, while Userflow also performs well at 9.8, indicating that both platforms prioritize customer assistance, but Userflow may have a slight edge in responsiveness.
  • Reviewers mention that Userpilot's "Ease of Use" is rated at 8.6, which is lower than Userflow's impressive score of 9.3, suggesting that Userflow may offer a more intuitive interface for new users.
  • G2 users highlight Userpilot's "Survey Builder" feature with a score of 8.4, while Userflow's survey management capabilities are not as highly rated, indicating that Userpilot may provide a more robust tool for creating surveys.
  • Users on G2 note that Userflow shines in "Audio-visual Walkthroughs" with a score of 9.4, compared to Userpilot's 8.3, suggesting that Userflow offers a more engaging way to guide users through processes.
  • Reviewers say that Userpilot's "Data Analysis" feature is rated at 8.0, which is higher than Userflow's 7.6, indicating that Userpilot may provide better insights into user behavior through its analytics tools.
  • Users report that Userflow's "Behavior-responsive Messaging" feature scores 8.9, outperforming Userpilot's 8.5, suggesting that Userflow may offer more effective ways to communicate with users based on their actions.
Featured Products
Pricing
Entry-Level Pricing
Userflow
Free Trial
Free Trial
Browse all 4 pricing plans
Userpilot
Starter
Starting at $249.00
Browse all 3 pricing plans
Free Trial
Userflow
Free Trial is available
Userpilot
Free Trial is available
Ratings
Meets Requirements
9.2
75
8.8
608
Ease of Use
9.3
76
8.6
650
Ease of Setup
9.3
43
8.6
466
Ease of Admin
9.3
43
8.8
280
Quality of Support
9.8
73
9.5
546
Has the product been a good partner in doing business?
9.7
41
9.3
279
Product Direction (% positive)
9.8
63
9.5
619
Features by Category
Not enough data
Not enough data
User Behavior
Not enough data
8.8
12
Not enough data
7.2
10
Not enough data
6.5
10
A/B Testing
Not enough data
6.7
9
Not enough data
6.5
8
Not enough data
8.3
9
Not enough data
7.6
7
Visitor Information
Not enough data
9.0
10
Not enough data
7.7
8
Digital Adoption PlatformHide 7 FeaturesShow 7 Features
8.7
54
8.5
473
User Analysis
8.7
30
8.9
437
7.6
36
8.0
448
User Support
8.6
41
8.7
459
8.3
23
7.8
378
8.9
33
8.4
402
Walkthrough Type
9.4
37
8.2
400
9.8
50
8.9
441
Not enough data
8.0
195
Product Analytics
Not enough data
8.6
191
Not enough data
8.6
194
Not enough data
8.5
193
Not enough data
8.2
186
Not enough data
7.6
177
Not enough data
7.7
174
Not enough data
7.6
173
Not enough data
7.4
178
Not enough data
8.1
171
Survey Management
Not enough data
8.4
166
Not enough data
8.6
166
Not enough data
8.2
163
Not enough data
7.6
156
Survey Customization
Not enough data
8.2
159
Not enough data
8.4
165
Not enough data
8.0
159
Not enough data
7.7
146
Survey Insights
Not enough data
8.1
156
Not enough data
7.2
142
Not enough data
8.1
154
Not enough data
8.3
151
Categories
Categories
Shared Categories
Userflow
Userflow
Userpilot
Userpilot
Userflow and Userpilot are categorized as Digital Adoption Platform
Unique Categories
Userflow
Userflow has no unique categories
Userpilot
Userpilot is categorized as Product Analytics, Survey, and Session Replay
Reviews
Reviewers' Company Size
Userflow
Userflow
Small-Business(50 or fewer emp.)
62.7%
Mid-Market(51-1000 emp.)
36.3%
Enterprise(> 1000 emp.)
1.0%
Userpilot
Userpilot
Small-Business(50 or fewer emp.)
40.1%
Mid-Market(51-1000 emp.)
56.0%
Enterprise(> 1000 emp.)
3.9%
Reviewers' Industry
Userflow
Userflow
Computer Software
46.1%
Information Technology and Services
16.7%
Financial Services
6.9%
Marketing and Advertising
2.9%
Internet
2.9%
Other
24.5%
Userpilot
Userpilot
Computer Software
39.9%
Information Technology and Services
15.5%
Financial Services
6.0%
Internet
3.9%
Marketing and Advertising
3.1%
Other
31.6%
Most Helpful Reviews
Userflow
Userflow
Most Helpful Favorable Review
GM
Gaurabh M.
Verified User in Information Technology and Services

Userflow has an excellent user interface. For a product that helps other Saas products onboard their users, they have done a brilliant job in walking the talk but gone even further and made it intuitive enough not to require onboarding in the first place....

Most Helpful Critical Review
FO
Flavia O.
Verified User in Computer Software

I wish that we could better link things by crating projects where I could organize flows, launchers and CSATs that are all interconnected and related to the same thing.

Userpilot
Userpilot
Most Helpful Favorable Review
NL
Nadav L.
Verified User in Computer Software

Userpilot's support level is by far the best I've ever encountered! The product delivers exceptional value!

Most Helpful Critical Review
Verified User
G
Verified User in Music

The editor for building flows is really difficult to use. Frequently changes are lost and have to be redone. Reporting is very difficult to gain any value from. No connection with other systems.

Alternatives
Userflow
Userflow Alternatives
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UserGuiding
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WalkMe
WalkMe
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Userpilot
Userpilot Alternatives
Pendo
Pendo
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Whatfix
Whatfix
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Intercom
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UserGuiding
UserGuiding
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Discussions
Userflow
Userflow Discussions
What are user flows for?
1 comment
JR
Generally they are used for user onboarding. You can give step-by -step instructions on how to use your software. We also use them for refreshers that people...Read more
Monty the Mongoose crying
Userflow has no more discussions with answers
Userpilot
Userpilot Discussions
Monty the Mongoose crying
Userpilot has no discussions with answers