Compare Toonimo and Whatfix 
At a Glance
Market Segments
Small-Business (41.7% of reviews)
Enterprise (41.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Toonimo
Star Rating
(12)4.3 out of 5
Market Segments
Small-Business (41.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ToonimoWhatfix
Star Rating
(368)4.6 out of 5
Market Segments
Enterprise (41.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Whatfix excels in its Quality of Support with a score of 9.7, indicating that users feel well-supported and valued, while Toonimo, with a score of 9.6, also provides strong support but slightly less so.
- Users report that Whatfix's Survey Implementation feature scores 8.2, which is lower than Toonimo's impressive score of 9.7, suggesting that Toonimo offers a more robust and user-friendly survey tool.
- G2 users highlight that Whatfix's Account-Level Analytics is rated at 8.0, which is not as comprehensive as Toonimo's user-level analytics score of 9.2, indicating that Toonimo provides deeper insights into user behavior.
- Users on G2 say that Whatfix's Text Bubble Walkthroughs score 9.0, which is slightly lower than Toonimo's 9.6, suggesting that Toonimo's walkthroughs are more engaging and effective for user onboarding.
- Reviewers mention that Whatfix's Self-Service Experience is rated at 8.9, while Toonimo shines with a score of 9.7, indicating that Toonimo offers a more comprehensive knowledge base and searchable articles for users.
- Users report that Whatfix's Behavior-responsive Messaging scores 8.1, which is lower than Toonimo's 9.3, suggesting that Toonimo provides more effective messaging tailored to user behavior.
Featured Products
Sponsored
Go1
(55)
Customer Self-Service
Visit Website
Sponsored
Crescendo.ai
(0)
Customer Self-Service
Visit Website
Sponsored
Product Fruits
(126)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Toonimo
No pricing availableWhatfix
No pricing availableFree Trial
Toonimo
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
9.3
12
8.9
287
Ease of Use
8.8
12
8.7
288
Ease of Setup
8.7
10
8.3
241
Ease of Admin
8.7
9
8.5
242
Quality of Support
9.6
12
9.7
288
Has the product been a good partner in doing business?
8.8
10
9.5
241
Product Direction (% positive)
9.0
12
9.7
274
Features by Category
User Analysis
9.7
5
8.1
118
9.2
8
8.1
135
User Support
9.4
8
8.1
128
9.5
7
8.1
105
9.3
7
8.1
108
Walkthrough Type
9.8
8
8.6
131
9.6
8
9.1
152
Product Analytics
Not enough data
8.0
40
Not enough data
8.2
40
Not enough data
7.9
36
Not enough data
7.7
37
Not enough data
7.6
37
Not enough data
7.2
31
Not enough data
7.3
28
Not enough data
7.7
35
Computing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experimental Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
9.7
6
8.9
127
9.7
6
8.8
123
Not enough data
8.3
77
Not enough data
7.0
52
Not enough data
8.3
67
Self-Service Platform
Not enough data
8.6
72
Not enough data
8.1
70
Not enough data
7.7
61
Not enough data
8.0
72
Categories
Categories
Shared Categories
Toonimo and Whatfix are categorized as Digital Adoption Platform, Customer Self-Service, and Product Analytics
Reviews
Reviewers' Company Size
Toonimo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.0%
Financial Services
16.7%
Pharmaceuticals
8.3%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Other
33.3%
Computer Software
17.0%
Information Technology and Services
13.1%
Insurance
4.5%
Telecommunications
3.4%
Financial Services
3.4%
Other
58.7%
Most Helpful Reviews
Toonimo
Most Helpful Favorable Review
Verified User in Marketing and Advertising
My experience with the professional services team was very positive. The product is intuitive and easy to use
Most Helpful Critical Review
Verified User in Financial Services
Data tracking on their platform was not easy to reconcile with our internal reporting. Additionally, we did not see the desired increase in conversion.
Whatfix
Most Helpful Favorable Review
Philip K.
Verified User in Banking
The WhatFix solution incorporates directly into Salesforce for a good user engagement. The support team is always available and willing to hop on a call to discuss any issues
Most Helpful Critical Review
Bryson T.
Verified User in Real Estate
We were promised a lot of features that weren’t as easy to use as they made it seem when we signed up.
Verified User in Marketing and Advertising
My experience with the professional services team was very positive. The product is intuitive and easy to use
Philip K.
Verified User in Banking
The WhatFix solution incorporates directly into Salesforce for a good user engagement. The support team is always available and willing to hop on a call to discuss any issues
Verified User in Financial Services
Data tracking on their platform was not easy to reconcile with our internal reporting. Additionally, we did not see the desired increase in conversion.
Bryson T.
Verified User in Real Estate
We were promised a lot of features that weren’t as easy to use as they made it seem when we signed up.
Discussions
Do you offer on-premise installations?
1 comment
Official Response from Toonimo
Toonimo's standard offering is SaaS, however, we do provide on-premise deployments in a few available configurations.Read more
Which languages are included in your audio walkthroughs?
1 comment
Official Response from Toonimo
Toonimo can play audio in ANY language. It can also trigger the appropriate language audio based on the geographic region your website users are coming from.Read more
How long is the deployment process?
1 comment
Official Response from Toonimo
The deployment of Toonimo depends on the complexity of the use cases. For a simple deployment of 1-2 use cases, the end-to-end deployment usually takes...Read more
What does Whatfix do?
3 comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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