Compare Tidio and tawk.to 
At a Glance
Market Segments
Small-Business (91.8% of reviews)
Small-Business (74.9% of reviews)
Entry-Level Pricing
Free Per Month
Free Per Month
Tidio
Star Rating
(1,614)4.7 out of 5
Market Segments
Small-Business (91.8% of reviews)
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing planstawk.to
Star Rating
(190)4.5 out of 5
Market Segments
Small-Business (74.9% of reviews)
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that tawk.to excels in its live chat functionality, receiving a score of 9.6, while Tidio also performs well but slightly lower at 9.4. Reviewers mention that tawk.to's live chat interface is intuitive and easy to navigate, making it a favorite among small businesses.
- Reviewers mention that Tidio shines in its quality of support, scoring 9.3 compared to tawk.to's 8.4. Users on G2 appreciate Tidio's responsive customer service and helpful resources, which enhance the overall user experience.
- G2 users highlight Tidio's ease of use, scoring 9.4, which is higher than tawk.to's 9.1. Users say that Tidio's user-friendly interface and straightforward setup process make it accessible for businesses without extensive technical expertise.
- Users report that tawk.to offers a robust ticket creation user experience with a score of 8.8, while Tidio does not provide this specific metric. Reviewers mention that tawk.to's ticketing system is efficient for managing customer inquiries.
- Reviewers mention that Tidio's multi-channel coverage is rated at 7.9, which is lower than tawk.to's performance in this area. Users on G2 express a desire for Tidio to expand its capabilities across various communication channels.
- Users say that Tidio's generative AI features, such as AI text generation and summarization, score significantly higher than tawk.to's, with scores of 8.2 and 8.1 respectively. Reviewers mention that these features enhance Tidio's ability to automate responses and improve customer interactions.
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Pricing
Entry-Level Pricing
Tidio
Free Forever
Free
Per Month
For new businesses seeking to start offering great customer service. Free forever. No credit card required.
- No credit card required
- AI-supported chatbots
- Visitor details
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Tidio
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
9.2
1,100
9.1
164
Ease of Use
9.4
1,112
9.1
163
Ease of Setup
9.3
868
9.3
78
Ease of Admin
9.3
821
9.1
76
Quality of Support
9.3
967
8.4
133
Has the product been a good partner in doing business?
9.3
775
8.9
65
Product Direction (% positive)
9.2
968
9.0
156
Features by Category
Ticket and Case Management
8.8
49
Not enough data
8.8
47
Not enough data
8.9
53
Not enough data
9.0
54
Not enough data
8.8
40
Not enough data
8.9
47
Not enough data
8.6
44
Not enough data
8.8
45
Not enough data
Generative AI
8.5
20
Not enough data
8.5
20
Not enough data
Communication Channels
9.1
49
Not enough data
8.9
47
Not enough data
9.3
55
Not enough data
8.6
43
Not enough data
8.1
38
Not enough data
Platform
9.2
64
Not enough data
9.1
607
|
Verified
8.5
124
|
Verified
9.1
67
Not enough data
8.8
69
Not enough data
8.7
53
Not enough data
9.2
65
Not enough data
Messenger
8.8
45
Not enough data
8.6
47
Not enough data
9.5
46
Not enough data
9.2
44
Not enough data
Channels
8.6
45
Not enough data
9.3
44
Not enough data
8.5
43
Not enough data
8.3
41
Not enough data
8.5
42
Not enough data
Customers
9.0
44
Not enough data
8.9
43
Not enough data
9.1
43
Not enough data
9.3
43
Not enough data
9.1
44
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Not enough data
Not enough data
Not enough data
Channels
7.9
31
Not enough data
8.1
31
Not enough data
7.8
31
Not enough data
Design
8.2
30
Not enough data
7.8
32
Not enough data
8.2
32
Not enough data
8.4
30
Not enough data
8.3
31
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.8
432
Not enough data
8.9
426
Not enough data
8.9
426
Not enough data
8.8
410
Not enough data
8.8
367
Not enough data
Platform
9.4
445
Not enough data
8.9
397
Not enough data
8.8
397
Not enough data
8.8
393
Not enough data
8.5
294
Not enough data
8.8
345
Not enough data
9.0
408
Not enough data
Generative AI
8.4
71
Not enough data
8.6
69
Not enough data
Conversational Platform
8.6
75
Not enough data
8.2
70
Not enough data
8.3
71
Not enough data
8.7
75
Not enough data
Support Automation
8.7
71
Not enough data
8.3
69
Not enough data
8.6
68
Not enough data
8.5
72
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data
8.8
50
Not enough data
8.8
50
Not enough data
Interaction
8.6
50
Not enough data
8.7
52
Not enough data
8.8
48
Not enough data
8.6
48
Not enough data
8.6
50
Not enough data
Learning
8.6
48
Not enough data
8.3
46
Not enough data
Content Generation
8.6
45
Not enough data
8.6
47
Not enough data
System
8.4
47
Not enough data
8.4
46
Not enough data
8.3
44
Not enough data
8.5
46
Not enough data
Generative AI
8.3
50
Feature Not Available
8.2
48
Feature Not Available
7.9
49
Feature Not Available
Communication
9.4
638
|
Verified
9.3
130
|
Verified
9.2
644
|
Verified
8.9
131
|
Verified
8.9
438
8.0
97
|
Verified
9.3
546
|
Verified
9.0
115
|
Verified
8.9
382
|
Verified
8.4
38
Internal Use
9.1
607
|
Verified
8.5
124
|
Verified
9.1
509
|
Verified
8.9
120
|
Verified
9.0
506
|
Verified
8.5
110
8.8
480
|
Verified
8.7
112
|
Verified
9.0
464
|
Verified
8.7
108
|
Verified
8.9
491
|
Verified
8.4
109
|
Verified
Generative AI
8.5
31
Not enough data
Self-Service Experience
8.7
64
Not enough data
8.9
56
Not enough data
Feature Not Available
Not enough data
9.0
62
Not enough data
9.1
64
Not enough data
Self-Service Platform
8.6
66
Not enough data
9.0
70
Not enough data
9.0
64
Not enough data
8.9
66
Not enough data
Generative AI
8.8(won by default)
10
Not enough data
8.8(won by default)
10
Not enough data
Process
8.5(won by default)
25
Not enough data
9.1(won by default)
27
Not enough data
8.7(won by default)
23
Not enough data
Channels
9.3(won by default)
29
Not enough data
9.3(won by default)
30
Not enough data
9.7(won by default)
32
Not enough data
8.7(won by default)
24
Not enough data
9.1(won by default)
24
Not enough data
Insight
8.9(won by default)
23
Not enough data
8.6(won by default)
27
Not enough data
9.3(won by default)
32
Not enough data
9.6(won by default)
22
Not enough data
Categories
Categories
Shared Categories
Tidio and tawk.to are categorized as Live Chat
Unique Categories
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.3%
Marketing and Advertising
7.6%
Information Technology and Services
5.4%
Computer Software
5.4%
Health, Wellness and Fitness
4.0%
Other
69.3%
Computer Software
12.6%
Information Technology and Services
10.9%
Marketing and Advertising
8.7%
Internet
5.5%
Education Management
4.4%
Other
57.9%
Most Helpful Reviews
Tidio
Most Helpful Favorable Review
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Most Helpful Critical Review
Recruitment T.
Verified User in Staffing and Recruiting
Overpriced for really no reason. There are way cheaper options out there. To add on just 1 additional operator - paying for yourself (as an admin) and then the additional seat for any other operators you are being charged on top of the base rate of just...
tawk.to
Most Helpful Favorable Review
Gaurav S.
Verified User in Information Technology and Services
The most amazing part of the tawk to the tool is its easy integration feature. You can easily integrate with your website whether it's a WordPress-based website or a proper PHP-coded one.
Most Helpful Critical Review
Verified User in Marketing and Advertising
I repeatedly asked for help as my clients complained they did not get mails from the helpdesk system. I repeatedly complained to Tawk.to and they did nothing to solve it. They tried blaming it on me, but whenever I used my own mail to reply to customers all...
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Gaurav S.
Verified User in Information Technology and Services
The most amazing part of the tawk to the tool is its easy integration feature. You can easily integrate with your website whether it's a WordPress-based website or a proper PHP-coded one.
Recruitment T.
Verified User in Staffing and Recruiting
Overpriced for really no reason. There are way cheaper options out there. To add on just 1 additional operator - paying for yourself (as an admin) and then the additional seat for any other operators you are being charged on top of the base rate of just...
Verified User in Marketing and Advertising
I repeatedly asked for help as my clients complained they did not get mails from the helpdesk system. I repeatedly complained to Tawk.to and they did nothing to solve it. They tried blaming it on me, but whenever I used my own mail to reply to customers all...
Discussions
Is Tidio safe?
5 comments
MM
It seems like the text you provided is already in English. If you have a different text in an unknown language that you would like translated, please provide...Read more
What is Tidio?
3 comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
What is tawk.to used for?
1 comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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