Compare Gorgias and Tidio 
At a Glance
Market Segments
Small-Business (81.9% of reviews)
Small-Business (91.8% of reviews)
Entry-Level Pricing
$10.00
Free Per Month
Gorgias
Star Rating
(520)4.6 out of 5
Market Segments
Small-Business (81.9% of reviews)
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansTidio
Star Rating
(1,614)4.7 out of 5
Market Segments
Small-Business (91.8% of reviews)
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Tidio excels in its live chat functionality, scoring a remarkable 9.6, while Gorgias follows closely with a score of 9.1. Reviewers mention that Tidio's live chat is intuitive and easy to use, making it a favorite among small businesses.
- Reviewers mention that Tidio's response automation feature is rated at 9.0, which is significantly higher than Gorgias's score of 8.5. Users appreciate Tidio's ability to automate responses effectively, streamlining customer interactions.
- G2 users highlight that Gorgias offers superior ticket response user experience, scoring 9.2 compared to Tidio's 8.7. Reviewers say that Gorgias's ticketing system is more robust, allowing for better management of customer inquiries.
- Users on G2 report that Tidio's customization options are rated at 9.2, while Gorgias scores 8.6. Reviewers mention that Tidio allows for extensive customization of chat widgets, which helps businesses maintain their branding.
- Reviewers mention that Tidio's ease of setup is rated at 9.3, outperforming Gorgias's score of 8.9. Users say that Tidio's onboarding process is straightforward, making it accessible for small businesses without extensive technical resources.
- Users report that Gorgias shines in its multi-channel coverage, scoring 9.5 for email integration, while Tidio's email integration is rated at 9.3. Reviewers mention that Gorgias effectively consolidates customer interactions across various channels, enhancing overall customer support.
Featured Products
Sponsored
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(8)
Customer Self-Service
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(0)
Customer Self-Service
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Alhena AI
(34)
Customer Self-Service
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Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Tidio
Free Forever
Free
Per Month
For new businesses seeking to start offering great customer service. Free forever. No credit card required.
- No credit card required
- AI-supported chatbots
- Visitor details
Free Trial
Gorgias
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.9
386
9.2
1,100
Ease of Use
9.2
391
9.4
1,112
Ease of Setup
8.9
202
9.3
868
Ease of Admin
9.2
199
9.3
821
Quality of Support
9.2
372
9.3
967
Has the product been a good partner in doing business?
9.4
194
9.3
775
Product Direction (% positive)
8.9
346
9.2
968
Features by Category
Ticket and Case Management
9.0
173
8.8
49
9.2
175
8.8
47
8.9
173
8.9
53
8.5
162
9.0
54
8.3
124
8.8
40
8.8
160
8.9
47
9.0
163
8.6
44
8.9
160
8.8
45
Generative AI
Feature Not Available
8.5
20
Feature Not Available
8.5
20
Communication Channels
9.0
139
9.1
49
9.1
152
8.9
47
8.8
143
9.3
55
8.6
151
8.6
43
8.4
84
8.1
38
Platform
7.4
90
9.2
64
8.6
117
9.1
607
|
Verified
8.9
131
9.1
67
8.7
130
8.8
69
8.2
123
8.7
53
8.4
127
9.2
65
Messenger
Not enough data
8.8
45
Not enough data
8.6
47
Not enough data
9.5
46
Not enough data
9.2
44
Channels
Not enough data
8.6
45
Not enough data
9.3
44
Not enough data
8.5
43
Not enough data
8.3
41
Not enough data
8.5
42
Customers
Not enough data
9.0
44
Not enough data
8.9
43
Not enough data
9.1
43
Not enough data
9.3
43
Not enough data
9.1
44
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.9
31
Not enough data
8.1
31
Not enough data
7.8
31
Design
Not enough data
8.2
30
Not enough data
7.8
32
Not enough data
8.2
32
Not enough data
8.4
30
Not enough data
8.3
31
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.8
432
Not enough data
8.9
426
Not enough data
8.9
426
Not enough data
8.8
410
Not enough data
8.8
367
Platform
Not enough data
9.4
445
Not enough data
8.9
397
Not enough data
8.8
397
Not enough data
8.8
393
Not enough data
8.5
294
Not enough data
8.8
345
Not enough data
9.0
408
Generative AI
Not enough data
8.4
71
Not enough data
8.6
69
Conversational Platform
Not enough data
8.6
75
Not enough data
8.2
70
Not enough data
8.3
71
Not enough data
8.7
75
Support Automation
Not enough data
8.7
71
Not enough data
8.3
69
Not enough data
8.6
68
Not enough data
8.5
72
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Data
Not enough data
8.8
50
Not enough data
8.8
50
Interaction
Not enough data
8.6
50
Not enough data
8.7
52
Not enough data
8.8
48
Not enough data
8.6
48
Not enough data
8.6
50
Learning
Not enough data
8.6
48
Not enough data
8.3
46
Content Generation
Not enough data
8.6
45
Not enough data
8.6
47
System
Not enough data
8.4
47
Not enough data
8.4
46
Not enough data
8.3
44
Not enough data
8.5
46
Generative AI
Feature Not Available
8.3
50
Feature Not Available
8.2
48
Feature Not Available
7.9
49
Communication
8.9
162
9.4
638
|
Verified
8.6
175
9.2
644
|
Verified
8.6
117
8.9
438
8.6
115
9.3
546
|
Verified
8.7
89
8.9
382
|
Verified
Internal Use
8.6
117
9.1
607
|
Verified
9.0
145
9.1
509
|
Verified
8.7
106
9.0
506
|
Verified
8.8
128
8.8
480
|
Verified
8.9
136
9.0
464
|
Verified
8.7
158
8.9
491
|
Verified
Generative AI
Feature Not Available
8.5
31
Self-Service Experience
8.6
159
8.7
64
8.4
151
8.9
56
8.4
116
Feature Not Available
7.8
134
9.0
62
8.3
150
9.1
64
Self-Service Platform
8.6
146
8.6
66
8.4
169
9.0
70
7.9
139
9.0
64
8.8
171
8.9
66
Generative AI
Feature Not Available
8.8(won by default)
10
Feature Not Available
8.8(won by default)
10
Process
8.7(won by 0.2)
140
8.5
25
9.1(tied score)
169
9.1(tied score)
27
9.3(won by 0.6)
167
8.7
23
Channels
9.5(won by 0.2)
168
9.3
29
8.9
159
9.3(won by 0.4)
30
9.1
141
9.7(won by 0.6)
32
8.3
83
8.7(won by 0.4)
24
8.4
86
9.1(won by 0.7)
24
Insight
8.5
104
8.9(won by 0.4)
23
8.5
137
8.6(won by 0.1)
27
8.7
108
9.3(won by 0.6)
32
9.0
133
9.6(won by 0.6)
22
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Gorgias and Tidio are categorized as Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gorgias is categorized as Digital Customer Service Platforms
Tidio is categorized as AI Chatbots, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, E-Commerce Tools, and AI Agents
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.4%
Apparel & Fashion
14.7%
Consumer Goods
12.0%
Food & Beverages
9.8%
Consumer Services
6.7%
Other
35.4%
Retail
8.3%
Marketing and Advertising
7.6%
Information Technology and Services
5.4%
Computer Software
5.4%
Health, Wellness and Fitness
4.0%
Other
69.3%
Most Helpful Reviews
Gorgias
Most Helpful Favorable Review
Verified User in Retail
The communication with Gorgias team is great. They've helped us setup many things we needed to make operations smoother. We came from Zendesk, who are the industry benchmark, and Gorgias didn't disappoint.
Most Helpful Critical Review
Verified User in Retail
The number of update flags that are requested on an hourly/daily basis, stifling the flow a lot since it breaks the program I'm using (chrome) and makes the situation really lag.
Tidio
Most Helpful Favorable Review
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Most Helpful Critical Review
Recruitment T.
Verified User in Staffing and Recruiting
Overpriced for really no reason. There are way cheaper options out there. To add on just 1 additional operator - paying for yourself (as an admin) and then the additional seat for any other operators you are being charged on top of the base rate of just...
Verified User in Retail
The communication with Gorgias team is great. They've helped us setup many things we needed to make operations smoother. We came from Zendesk, who are the industry benchmark, and Gorgias didn't disappoint.
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Verified User in Retail
The number of update flags that are requested on an hourly/daily basis, stifling the flow a lot since it breaks the program I'm using (chrome) and makes the situation really lag.
Recruitment T.
Verified User in Staffing and Recruiting
Overpriced for really no reason. There are way cheaper options out there. To add on just 1 additional operator - paying for yourself (as an admin) and then the additional seat for any other operators you are being charged on top of the base rate of just...
Discussions
Is gorgias a CRM tool?
2 comments
MG
Certainly! Please provide the text in the Unknown Language that you would like translated into English.Read more
What does gorgias integrate with?
2 comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
Is Tidio safe?
5 comments
MM
It seems like the text you provided is already in English. If you have a different text in an unknown language that you would like translated, please provide...Read more
What is Tidio?
3 comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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