Compare Gorgias and Tidio 
At a Glance
Market Segments
Small-Business (81.9% of reviews)
Small-Business (91.6% of reviews)
Entry-Level Pricing
$10.00
Free Per Month
Gorgias
Star Rating
(520)4.6 out of 5
Market Segments
Small-Business (81.9% of reviews)
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansTidio
Star Rating
(1,647)4.7 out of 5
Market Segments
Small-Business (91.6% of reviews)
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Tidio excels in its live chat functionality, scoring a remarkable 9.6, while Gorgias, although strong, scores slightly lower at 9.1. Reviewers mention that Tidio's live chat is intuitive and easy to use, enhancing customer engagement significantly.
- Reviewers mention that Gorgias shines in ticket response user experience, achieving a score of 9.2 compared to Tidio's 8.7. Users on G2 appreciate Gorgias' streamlined ticketing system, which allows for quicker resolutions and better customer satisfaction.
- Users say that Tidio offers a more user-friendly setup process, scoring 9.3 against Gorgias' 8.9. Reviewers highlight that Tidio's onboarding process is straightforward, making it easier for small businesses to get started without extensive training.
- G2 users report that Gorgias has a more robust email integration, scoring 9.5 compared to Tidio's 9.3. Reviewers mention that Gorgias' email management features allow for better tracking and handling of customer inquiries, which is crucial for businesses relying heavily on email communication.
- Users report that Tidio's customization options are highly rated at 9.1, while Gorgias scores 8.6. Reviewers mention that Tidio allows for extensive personalization of chat widgets and automated responses, which helps businesses maintain their brand identity.
- Reviewers mention that Gorgias has a slight edge in AI text generation capabilities, scoring 9.7 compared to Tidio's 8.2. Users on G2 appreciate Gorgias' advanced AI features that enhance customer interactions through more natural and context-aware responses.
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Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Gorgias
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.9
386
9.2
1,129
Ease of Use
9.2
391
9.4
1,142
Ease of Setup
8.9
202
9.3
898
Ease of Admin
9.2
199
9.3
841
Quality of Support
9.2
372
9.3
994
Has the product been a good partner in doing business?
9.4
194
9.3
794
Product Direction (% positive)
8.9
346
9.2
998
Features by Category
Ticket and Case Management
9.0
173
8.8
51
9.2
175
8.7
49
8.9
173
8.8
55
8.5
162
8.9
56
8.3
124
8.7
42
8.8
160
8.9
49
9.0
163
8.6
46
8.9
160
8.8
47
Generative AI
Feature Not Available
8.1
21
Feature Not Available
8.1
21
Communication Channels
9.0
139
9.1
51
9.1
152
8.8
49
8.8
143
9.3
57
8.6
151
8.5
45
8.4
84
7.9
40
Platform
7.4
90
9.1
67
8.6
117
9.1
619
|
Verified
8.9
131
9.1
70
8.7
130
8.8
72
8.2
123
8.6
56
8.4
127
9.1
68
Messenger
Not enough data
8.9
54
Not enough data
8.6
56
Not enough data
9.5
55
Not enough data
9.2
53
Channels
Not enough data
8.5
54
Not enough data
9.3
53
Not enough data
8.4
51
Not enough data
8.1
49
Not enough data
8.3
51
Customers
Not enough data
8.8
53
Not enough data
8.8
52
Not enough data
9.1
52
Not enough data
9.2
52
Not enough data
9.0
53
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.0
33
Not enough data
8.0
33
Not enough data
7.7
33
Design
Not enough data
8.3
32
Not enough data
7.6
34
Not enough data
8.0
34
Not enough data
8.2
32
Not enough data
8.3
33
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.8
440
Not enough data
8.9
432
Not enough data
8.9
431
Not enough data
8.8
416
Not enough data
8.8
373
Platform
Not enough data
9.4
451
Not enough data
8.8
402
Not enough data
8.8
402
Not enough data
8.8
398
Not enough data
8.5
299
Not enough data
8.8
350
Not enough data
9.0
413
Generative AI
Not enough data
8.3
77
Not enough data
8.4
75
Conversational Platform
Not enough data
8.7
82
Not enough data
8.3
77
Not enough data
8.4
78
Not enough data
8.7
82
Support Automation
Not enough data
8.7
78
Not enough data
8.4
75
Not enough data
8.6
74
Not enough data
8.5
78
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.8
61
Not enough data
8.8
61
Interaction
Not enough data
8.7
60
Not enough data
8.8
62
Not enough data
8.9
58
Not enough data
8.6
58
Not enough data
8.7
60
Learning
Not enough data
8.6
58
Not enough data
8.3
55
Content Generation
Not enough data
8.6
55
Not enough data
8.5
57
System
Not enough data
8.4
55
Not enough data
8.5
55
Not enough data
8.3
54
Not enough data
8.5
56
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication
8.9
162
9.4
648
|
Verified
8.6
175
9.2
654
|
Verified
8.6
117
8.9
448
8.6
115
9.3
555
|
Verified
8.7
89
8.9
391
|
Verified
Internal Use
8.6
117
9.1
619
|
Verified
9.0
145
9.1
518
|
Verified
8.7
106
9.0
514
|
Verified
8.8
128
8.8
490
|
Verified
8.9
136
9.0
474
|
Verified
8.7
158
8.9
501
|
Verified
Generative AI
Feature Not Available
8.4
34
Self-Service Experience
8.6
159
8.7
69
8.4
151
8.9
61
8.4
116
Feature Not Available
7.8
134
9.0
67
8.3
150
9.1
67
Self-Service Platform
8.6
146
8.6
69
8.4
169
9.1
73
7.9
139
9.1
67
8.8
171
8.9
69
Generative AI
Feature Not Available
8.8(won by default)
11
Feature Not Available
8.8(won by default)
11
Process
8.7(won by 0.3)
140
8.4
26
9.1(won by 0.1)
169
9.0
28
9.3(won by 0.7)
167
8.6
24
Channels
9.5(won by 0.2)
168
9.3
30
8.9
159
9.3(won by 0.4)
31
9.1
141
9.6(won by 0.5)
33
8.3
83
8.6(won by 0.3)
25
8.4
86
9.0(won by 0.6)
25
Insight
8.5
104
8.9(won by 0.4)
24
8.5
137
8.6(won by 0.1)
28
8.7
108
9.3(won by 0.6)
33
9.0
133
9.6(won by 0.6)
23
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and Tidio are categorized as Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Gorgias has no unique categories
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.4%
Apparel & Fashion
14.7%
Consumer Goods
12.0%
Food & Beverages
9.8%
Consumer Services
6.7%
Other
35.4%
Retail
8.3%
Marketing and Advertising
7.6%
Information Technology and Services
5.4%
Computer Software
5.3%
Health, Wellness and Fitness
3.9%
Other
69.5%
Most Helpful Reviews
Gorgias
Most Helpful Favorable Review
Verified User in Apparel & Fashion
The integrations are ideal for any Shopify store. Connects with all of our stores, loyalty platform, data platforms. Information is easily accessible and helps us provide a much more tailored customer experience.
Most Helpful Critical Review
Verified User in Retail
It's priced too high compared to the rest of the market and it's support is not helpful. We've been on another platform that actually treats us as a partner. Gorgias is likely just at the point in their lifecycle where they want to extract the most value...
Tidio
Most Helpful Favorable Review
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Most Helpful Critical Review
Recruitment T.
Verified User in Staffing and Recruiting
Overpriced for really no reason. There are way cheaper options out there. To add on just 1 additional operator - paying for yourself (as an admin) and then the additional seat for any other operators you are being charged on top of the base rate of just...
Verified User in Apparel & Fashion
The integrations are ideal for any Shopify store. Connects with all of our stores, loyalty platform, data platforms. Information is easily accessible and helps us provide a much more tailored customer experience.
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Verified User in Retail
It's priced too high compared to the rest of the market and it's support is not helpful. We've been on another platform that actually treats us as a partner. Gorgias is likely just at the point in their lifecycle where they want to extract the most value...
Recruitment T.
Verified User in Staffing and Recruiting
Overpriced for really no reason. There are way cheaper options out there. To add on just 1 additional operator - paying for yourself (as an admin) and then the additional seat for any other operators you are being charged on top of the base rate of just...
Discussions
Is gorgias a CRM tool?
2 comments
MG
Certainly! Please provide the text in the Unknown Language that you would like translated into English.Read more
What does gorgias integrate with?
2 comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
Is Tidio safe?
5 comments
MM
It seems like the text you provided is already in English. If you have a different text in an unknown language that you would like translated, please provide...Read more
What is Tidio?
3 comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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