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Gorgias
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Gorgias
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4.6 out of 5 stars
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Gorgias Pricing Overview

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Gorgias at a glance

Switch to yearly and get 2 months FREE

Gorgias has 5 pricing editions. A free trial of Gorgias is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.
NamePriceFeatures
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
  • Unlimited users
  • Facebook & Instagram integrations
  • Live chat & chat campaigns
  • Macros and rules
  • Add up to 150 integrations
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Basic
$50.00
2 months FREE with yearly billing Includes | 300 tickets/mo, +$40 for each extra 100 tickets
  • Unlimited users
  • Facebook & Instagram integrations
  • Live chat & chat campaigns
  • Macros and rules
  • Add up to 150 integrations
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Pro
$300.00
2 months FREE with yearly billing | Includes 2,000 tickets/mo, +$36 for each extra 100 tickets
  • Unlimited users
  • Facebook & Instagram integrations
  • Live chat & chat campaigns
  • Macros and rules
  • Add up to 150 integrations
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Advanced
$750.00
2 months FREE with yearly billing | Includes 5,000 tickets/mo, +$36 for each extra 100 tickets
  • Unlimited users
  • Facebook, Instagram & Twitter integrations
  • Live chat & chat campaigns
  • Macros and rules
  • Add up to 150 integrations
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Enterprise
Contact Us
Contact Us
2 months FREE with yearly billing | Custom ticket volume
  • Unlimited user
  • Facebook, Instagram & Twitter integrations
  • Live chat & chat campaigns
  • Macros and rules
  • Add up to 400 integrations
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Gorgias pricing & plans

Free Trial is available
Pricing information for Gorgias is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Gorgias must be conducted with the seller.

From $10/month. 7-day free trial. Additional charges may apply.

Pricing information was last updated on October 09, 2024
Questions about pricing?
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Gorgias Pricing Reviews

Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Gorgias?

Gorgias makes customer support easy to navigate and provide efficient & effective client satisfaction. Macros work effortlessly and the user experience is excellent to use and understand. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Sometimes the tags do not recognize the correct ones. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias helps solves all customers questions, issues and problems to help provide easy navigation and solution with integration of other apps and programs for easy access to view customers orders and prior communications. Review collected by and hosted on G2.com.

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Response from Emilija Farena of Gorgias
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We truly appreciate you taking the time to share your story with us.

It's a true delight to hear that our platform has made customer support easy to navigate and has contributed to efficient and effective client satisfaction for you. Providing a seamless user experience is a top priority for us, and we're thrilled that our efforts have made a positive impact on your support operations.

We're sorry to hear about the occasional issue with tags not recognizing the correct ones. We understand how important accurate tagging is for organizing and managing customer interactions, and we're committed to addressing any issues to ensure a smoother experience for you and all of our users. Our team is constantly working to improve our tagging system, and your feedback helps us prioritize these efforts.

We're glad that Gorgias has been able to help solve all of your customers' queries. Our integration capabilities with other apps and programs are designed to streamline workflows and provide easy access to important information, such as customer orders and prior communications.

Thank you once again for your feedback and for choosing us in the first place. We look forward to having you on board for a long time.

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Verified User in Retail
AR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Gorgias?

At the time they had the best integration with Shopify. their macros are helpful for cutting down repetitive tasks. Now other platforms have caught up. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

It's priced too high compared to the rest of the market and it's support is not helpful. We've been on another platform that actually treats us as a partner. Gorgias is likely just at the point in their lifecycle where they want to extract the most value from customers without priving any. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

They were a ticketing software that helped us manage our customer support. Review collected by and hosted on G2.com.

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Response from Emilija Farena of Gorgias
Editedit

Thank you for your thoughtful feedback. We appreciate your insights about Gorgias and sincerely regret to learn that you were not fully satisfied with your Gorgias experience.

- It’s great to hear that our integration with Shopify and the macros were beneficial in streamlining your tasks. We strive to provide tools that enhance efficiency, and I’m glad to know they’ve made a positive impact for you.

- It's unfortunate to hear that you feel our pricing is high compared to other platforms and that our support didn't meet your expectations. We’re continuously working to improve our customer service and ensure that our pricing reflects the value we provide. Your comments are valuable as we look to enhance our partnership with clients.

- We're glad that our ticketing system was helpful for managing your customer support needs.

We sincerely appreciate you taking the time to share your thoughts.

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