Compare Tenfold and Truly 
At a Glance
Market Segments
Mid-Market (41.9% of reviews)
Mid-Market (57.1% of reviews)
Entry-Level Pricing
No pricing available
Custom Pricing
Tenfold
Star Rating
(171)4.5 out of 5
Market Segments
Mid-Market (41.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about TenfoldTruly
Star Rating
(106)4.6 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Entry-Level Pricing
Custom Pricing
Learn more about TrulySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Truly excels in Playbook Creation with a perfect score of 10.0, indicating that users find it exceptionally easy to create and implement training materials, which enhances onboarding and performance.
- Users report that Tenfold offers superior Ease of Use with a score of 9.3, making it a more intuitive choice for teams that prioritize user-friendly interfaces and quick adoption.
- G2 users highlight Truly's Call Recording feature, scoring 9.2, as a reliable tool for maintaining quality assurance, while Tenfold's score of 9.1 shows it is also effective but slightly less favored.
- Users on G2 note that Truly's Quality of Support is rated at 9.3, suggesting that customers feel well-supported, whereas Tenfold's score of 9.0 indicates a solid but slightly less responsive support experience.
- Reviewers say that Truly's Coaching Materials score of 9.8 is a standout feature, providing comprehensive resources for team development, while Tenfold's offerings in this area, though good, are rated lower at 9.0.
- Users report that Tenfold shines in Daily Summary features with a score of 9.2, which helps teams stay organized and informed, while Truly's score of 8.5 suggests room for improvement in this aspect.
Featured Products
Sponsored
Cobrowse.io
(15)
Call Center Infrastructure (CCI)
Visit Website
Pricing
Entry-Level Pricing
Tenfold
No pricing availableTruly
Enterprise
Custom Pricing
- CRM Integration
- Local Presence
- Advanced Call Routing
Free Trial
Tenfold
No trial information availableTruly
No trial information availableRatings
Meets Requirements
8.9
154
9.0
96
Ease of Use
9.3
154
9.2
96
Ease of Setup
9.0
41
9.8
40
Ease of Admin
8.5
39
9.4
39
Quality of Support
9.0
136
9.3
93
Has the product been a good partner in doing business?
9.4
41
9.7
40
Product Direction (% positive)
9.1
153
9.1
95
Features by Category
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.3
10
|
Verified
Not enough data
9.8
11
|
Verified
Not enough data
10.0
6
Not enough data
9.7
6
Feedback
Not enough data
8.8
10
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
9.7
6
Not enough data
9.4
8
|
Verified
Not enough data
9.6
8
|
Verified
Not enough data
9.7
10
|
Verified
Not enough data
9.8
7
Generative AI
Not enough data
Feature Not Available
Phone Number Management
Not enough data
9.3
35
Not enough data
9.1
20
Not enough data
9.2
23
Tracking
Not enough data
8.6
17
Not enough data
8.9
14
Not enough data
9.2
17
Analytics
Not enough data
8.8
31
Not enough data
9.2
33
Not enough data
8.9
16
Not enough data
8.7
5
Call Routing
Not enough data
9.4
14
Not enough data
9.6
15
Not enough data
9.5
11
Administration
Not enough data
8.0
5
Not enough data
8.8
8
Not enough data
8.2
10
Basic Communication
Not enough data
9.4
9
|
Verified
Not enough data
Not enough data
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
10.0
7
|
Verified
Not enough data
9.8
8
|
Verified
Access
Not enough data
9.4
9
|
Verified
Not enough data
9.8
7
|
Verified
Not enough data
9.8
7
|
Verified
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
6
|
Verified
Calling
9.1
64
9.2
44
8.5
53
9.3
31
9.0
68
9.3
41
8.9
80
9.4
40
Contacts
8.8
70
8.7
38
8.8
66
9.5
34
9.1
64
9.4
25
Insights
9.0
77
9.3
32
Feature Not Available
8.5
27
Feature Not Available
9.0
28
Feature Not Available
9.2
17
8.8
49
9.2
15
Incentives
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
9.0
5
Personalization
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Not enough data
9.4
8
|
Verified
Not enough data
Not enough data
Administrative
Not enough data
9.3
9
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
9.2
6
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tenfold and Truly are categorized as Outbound Call Tracking
Unique Categories
Tenfold is categorized as Genesys AppFoundry Marketplace, ServiceNow Store Apps, Salesforce AppExchange Apps, and Call Center Infrastructure (CCI)
Truly is categorized as Sales Coaching, Inbound Call Tracking, Sales Performance Management, VoIP, and Conversation Intelligence
Reviews
Reviewers' Company Size
Tenfold
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Truly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
26.3%
Marketing and Advertising
11.4%
Financial Services
4.8%
Telecommunications
4.2%
Information Technology and Services
4.2%
Other
49.1%
Computer Software
28.6%
Internet
18.1%
Marketing and Advertising
13.3%
Financial Services
6.7%
Information Technology and Services
3.8%
Other
29.5%
Most Helpful Reviews
Tenfold
Most Helpful Favorable Review
Joseph B.
Verified User in Marketing and Advertising
I love that tenfold shows exactly how your team is utilizing their time. You are able to see the timelogs of a salesmen, including time spent on the phone. Total calls, and connections. I also love that tenfold also has a contact book within their...
Most Helpful Critical Review
Ronald B.
Verified User in Oil & Energy
I dislike Tenfold because it did not track transferred calls properly with our sip phone setup.
Truly
Most Helpful Favorable Review
Adam L.
Verified User in Computer Software
I've noticed significant call quality improvements, as our organization is no longer dependent on using VoIP as our main channel for phone communication. The flexibility to use our mobile phone's cellular reception for connectivity is a game changer, since...
Most Helpful Critical Review
Verified User in Consumer Services
LOTS OF THINGS. You can not screen calls, you cannot set a timeframe to be on do not disturb. You can't save a contact unless they are in salesforce. You can't see who is calling (number or name) on the Mobile app. Calls frequently drop.
Joseph B.
Verified User in Marketing and Advertising
I love that tenfold shows exactly how your team is utilizing their time. You are able to see the timelogs of a salesmen, including time spent on the phone. Total calls, and connections. I also love that tenfold also has a contact book within their...
Adam L.
Verified User in Computer Software
I've noticed significant call quality improvements, as our organization is no longer dependent on using VoIP as our main channel for phone communication. The flexibility to use our mobile phone's cellular reception for connectivity is a game changer, since...
Ronald B.
Verified User in Oil & Energy
I dislike Tenfold because it did not track transferred calls properly with our sip phone setup.
Verified User in Consumer Services
LOTS OF THINGS. You can not screen calls, you cannot set a timeframe to be on do not disturb. You can't save a contact unless they are in salesforce. You can't see who is calling (number or name) on the Mobile app. Calls frequently drop.
Discussions
What is tenfold software?
1 comment
TW
Tenfold has created CTI connectors. Getting CRM's to connect with VOIP/telephony platforms in the Customer Experience space. They have done great work for...Read more
Tenfold has no more discussions with answers
Truly has no discussions with answers
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