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Compare Talkdesk and Zoom Contact Center 
Featured Products
At a Glance
Market Segments
Mid-Market (60.5% of reviews)
Mid-Market (48.1% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
Starting at $69.00 1 Agent Per Month
Talkdesk
Star Rating
(2,499)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansZoom Contact Center
Star Rating
(57)4.3 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $69.00 1 Agent Per Month
Browse all 3 pricing plansTalkdesk vs Zoom Contact Center
When assessing the two solutions, reviewers found Talkdesk easier to use, set up, and administer. Reviewers also preferred doing business with Talkdesk overall.
- Reviewers felt that Talkdesk meets the needs of their business better than Zoom Contact Center.
- When comparing quality of ongoing product support, reviewers felt that Talkdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zoom Contact Center over Talkdesk.
Pricing
Entry-Level Pricing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Zoom Contact Center
Essentials
Starting at $69.00
1 Agent Per Month
For IT help desk, inbound contact center, and core omnichannel contact center
- AI Companion
- Flow Editor + IVR
- Real-Time Transcription
Free Trial
Talkdesk
No trial information availableZoom Contact Center
No trial information availableRatings
Meets Requirements
8.9
2,032
8.4
52
Ease of Use
9.1
2,042
8.6
53
Ease of Setup
8.8
1,066
7.8
44
Ease of Admin
8.9
931
8.4
41
Quality of Support
8.8
1,809
8.3
52
Has the product been a good partner in doing business?
8.9
915
8.8
41
Product Direction (% positive)
8.7
1,940
9.4
54
Features by Category
Dialing Options
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Not enough data
Agent Tools
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Not enough data
Automation
9.1
243
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
225
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.1
9
Not enough data
8.5
9
Not enough data
AI Capabilities - Auto Dialer
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Not enough data
Administration
9.1
169
Not enough data
9.1
162
Not enough data
9.1
165
Not enough data
Knowledge Management
9.2
164
Not enough data
9.1
161
Not enough data
9.2
166
Not enough data
Compliance
9.2
163
Not enough data
9.2
159
Not enough data
9.2
162
Not enough data
9.1
160
Not enough data
Customer Support
9.1
163
Not enough data
9.1
157
Not enough data
9.0
153
Not enough data
Data Security
9.2
150
Not enough data
9.2
151
Not enough data
9.3
159
Not enough data
9.3
147
Not enough data
Administration
9.1
170
Not enough data
9.3
182
Not enough data
9.2
189
Not enough data
Generative AI
8.8
53
Not enough data
Quality Assurance
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Not enough data
Engagement
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Not enough data
Performance
9.0
363
Not enough data
9.2
365
Not enough data
Generative AI
8.9
81
Not enough data
8.7
80
Not enough data
Channels
9.2
824
|
Verified
8.9
45
8.6
544
|
Verified
6.4
35
8.4
530
|
Verified
7.6
38
8.3
520
|
Verified
7.5
38
8.5
551
|
Verified
6.5
37
Generative AI
8.2
186
7.7
36
Functions
8.9
965
|
Verified
8.3
44
9.0
985
|
Verified
8.8
45
9.0
837
|
Verified
8.9
40
8.7
579
|
Verified
7.4
36
8.8
594
|
Verified
7.0
33
9.1
719
|
Verified
8.3
40
8.9
716
7.8
40
8.9
662
|
Verified
7.4
41
Agentic AI - Contact Center
8.3
32
7.4
7
8.7
32
7.9
7
8.5
32
8.1
7
8.4
32
7.9
7
Administrative
8.8
914
|
Verified
7.8
38
9.1
932
|
Verified
9.0
40
8.8
1020
|
Verified
7.8
44
9.1
718
|
Verified
8.5
43
8.8
580
|
Verified
7.7
37
ServiceNow Apps
9.4
45
Not enough data
9.5
44
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
262
|
Verified
8.9
6
9.1
243
|
Verified
8.1
6
8.8
212
|
Verified
7.5
6
8.9
222
|
Verified
7.8
6
8.8
218
|
Verified
4.2
6
Administration
9.0
241
|
Verified
7.2
6
9.2
259
|
Verified
6.7
6
9.2
262
|
Verified
7.2
6
8.7
212
|
Verified
6.7
5
9.0
219
|
Verified
7.3
5
Platform
8.3
189
8.0
9
7.9
198
7.4
9
8.8
220
8.9
9
9.0
222
9.4
9
9.0
222
9.8
9
8.9
212
9.6
9
8.8
214
9.8
9
Generative AI
7.8
99
8.3
9
Workforce Management
9.1
220
8.3
9
8.9
212
8.0
9
Call Center Infrastructure (CCI)
8.5
23
Not enough data
8.6
23
Not enough data
9.0
23
Not enough data
9.0
23
Not enough data
Administrative
9.2
224
8.8
8
8.9
227
9.1
9
Customer Support
8.4
72
Not enough data
8.3
73
Not enough data
8.3
73
Not enough data
Automation
8.2
72
Not enough data
8.4
72
Not enough data
8.3
72
Not enough data
Artificial Intelligence
8.2
73
Not enough data
8.4
72
Not enough data
8.1
70
Not enough data
Generative AI
8.6
16
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
37
Not enough data
8.2
37
Not enough data
8.2
38
Not enough data
8.5
39
Not enough data
8.6
37
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.6
37
Not enough data
8.4
37
Not enough data
8.2
37
Not enough data
8.6
41
Not enough data
Automation
8.1
41
Not enough data
8.4
38
Not enough data
8.2
37
Not enough data
Autonomy
8.0
36
Not enough data
8.5
37
Not enough data
8.1
37
Not enough data
8.2
37
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Talkdesk and Zoom Contact Center are categorized as Contact Center Quality Assurance, Contact Center Knowledge Base, Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Talkdesk is categorized as AI Customer Support Agents, Speech Analytics, ServiceNow Store Apps, Auto Dialer, AI Voice Assistants, and Customer Service Automation
Zoom Contact Center has no unique categories
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Farming
16.7%
Financial Services
9.3%
Legal Services
7.4%
Hospital & Health Care
7.4%
Insurance
5.6%
Other
53.7%
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
Zoom Contact Center has no discussions with answers
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