Compare Talkable and Yotpo 
At a Glance
Market Segments
Mid-Market (67.4% of reviews)
Small-Business (77.3% of reviews)
Entry-Level Pricing
$$
Free Forever
Talkable
Star Rating
(46)4.5 out of 5
Market Segments
Mid-Market (67.4% of reviews)
Entry-Level Pricing
$$
Free Trial is available
Browse all 3 pricing plansYotpo
Star Rating
(237)4.3 out of 5
Market Segments
Small-Business (77.3% of reviews)
Entry-Level Pricing
Free Forever
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Yotpo excels in its Bulk SMS feature, receiving a high score of 9.3, which allows businesses to effectively reach a large audience quickly. In contrast, Talkable does not offer this feature, which may limit its capabilities in SMS marketing.
- Reviewers mention that Talkable shines in Rewards with a score of 8.7, indicating a strong loyalty program that effectively engages customers. Yotpo, while also offering rewards, scores slightly lower at 8.0, suggesting that Talkable may provide a more robust loyalty experience.
- G2 users highlight that Yotpo's Quality of Support is rated at 8.8, which is notably high, indicating that users feel well-supported. Conversely, Talkable has an even higher score of 9.4, suggesting that users may find Talkable's support to be more responsive and helpful.
- Users on G2 report that Yotpo's Text Scheduler feature scores 8.8, allowing for effective planning of SMS campaigns. Talkable, however, does not have a comparable feature, which may hinder its text marketing capabilities.
- Reviewers mention that both platforms score equally high in Referral Program features at 9.0, indicating that both Yotpo and Talkable provide effective tools for driving customer referrals, making them competitive in this area.
- Users say that Yotpo's Customer Feedback feature is rated at 9.1, which helps businesses gather valuable insights from their customers. Talkable, while also strong in this area, scores slightly lower at 8.4, suggesting that Yotpo may offer a more comprehensive feedback mechanism.
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Pricing
Entry-Level Pricing
Talkable
Managed plan
$$
Our most popular plan and perfect for businesses looking to partner with a team of experts to continuously optimize and scale their referral program for maximum impact and results
- Advanced campaign templates and on-site placement options
- Management of A/B testing strategy
- Powerful reporting suite and custom reports
Yotpo
Free
Free Forever
Up to 50 monthly orders,
Review Request Emails,
On-site Widgets,
Moderation & Commenting,
Social Push & SEO Page,
And more.
Free Trial
Talkable
Free Trial is available
Yotpo
Free Trial is available
Ratings
Meets Requirements
9.1
38
8.6
189
Ease of Use
8.2
39
8.5
190
Ease of Setup
8.2
11
8.0
124
Ease of Admin
8.6
11
8.1
124
Quality of Support
9.4
36
8.8
183
Has the product been a good partner in doing business?
9.2
11
8.5
121
Product Direction (% positive)
8.0
35
8.0
177
Features by Category
Text Messaging
Not enough data
9.3
18
Not enough data
7.7
11
Not enough data
8.8
17
Not enough data
8.7
13
Not enough data
9.0
16
Not enough data
8.9
12
Not enough data
8.6
17
Not enough data
8.2
14
SMS Platform
Not enough data
7.6
13
Not enough data
8.6
16
Not enough data
9.0
5
Not enough data
Feature Not Available
Not enough data
9.0
8
Not enough data
7.4
7
Collection
Not enough data
7.9
32
|
Verified
Not enough data
8.1
47
|
Verified
Not enough data
7.5
46
|
Verified
Not enough data
7.9
42
|
Verified
Not enough data
8.2
37
|
Verified
Moderation
Not enough data
8.4
49
|
Verified
Not enough data
8.0
46
|
Verified
Not enough data
7.9
34
|
Verified
Use Cases
Not enough data
8.4
50
|
Verified
Not enough data
7.7
34
|
Verified
Not enough data
8.1
44
|
Verified
Administration
Not enough data
7.4
41
|
Verified
Not enough data
7.4
31
|
Verified
Not enough data
7.8
41
|
Verified
Not enough data
8.2
42
|
Verified
Not enough data
7.4
24
|
Verified
Display Options
Not enough data
7.6
30
|
Verified
Not enough data
7.9
46
|
Verified
Not enough data
7.6
47
|
Verified
Not enough data
7.6
40
|
Verified
Generative AI
Not enough data
Feature Not Available
Loyalty Experience
Not enough data
7.9
27
8.7
5
8.0
27
Not enough data
7.6
21
Not enough data
8.2
24
Not enough data
7.6
14
Not enough data
8.1
19
Loyalty Platform
Not enough data
7.9
21
8.7
5
8.2
18
8.3
5
7.7
21
Not enough data
7.7
14
Not enough data
7.7
24
Visual UGC
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
9.1
45
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
35
|
Verified
Reporting
Not enough data
8.4
15
Not enough data
8.1
33
|
Verified
Not enough data
8.7
49
|
Verified
Media Monitoring
Not enough data
7.6
12
Not enough data
8.2
31
|
Verified
Not enough data
8.4
26
In-House Management
Not enough data
Feature Not Available
Not enough data
8.3
12
Generative AI
Not enough data
Feature Not Available
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Talkable and Yotpo are categorized as Customer Advocacy, Loyalty Management, and User-Generated Content
Unique Categories
Talkable has no unique categories
Reviews
Reviewers' Company Size
Talkable
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yotpo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
23.9%
Apparel & Fashion
13.0%
Marketing and Advertising
8.7%
Luxury Goods & Jewelry
6.5%
Higher Education
6.5%
Other
41.3%
Retail
20.0%
Consumer Goods
12.4%
Apparel & Fashion
11.6%
Health, Wellness and Fitness
6.2%
Food & Beverages
4.9%
Other
44.9%
Most Helpful Reviews
Talkable
Most Helpful Favorable Review
Verified User in Marketing and Advertising
The Customer Success team at Talkbale provide a very hands on approach and provide a fast efficient service, this includes their delivery of assets and data
Most Helpful Critical Review
Annie F.
Verified User in Apparel & Fashion
The CSM role is pretty absent. The analytics, while robust, is overwhelming. Customers are usually confused by the experience and UX.
Yotpo
Most Helpful Favorable Review
David T.
Verified User in Retail
Simple to use and customizable. Best customer review app out there for Shopify. I was looking for a customer review solution and Yotpo got great feedback from other shopify stores so I decided to take a chance and use it. I have never heard anyone say they...
Most Helpful Critical Review
Ron W.
Verified User in Construction
The two main drawbacks are. 1. Reviews are 100% vetted by the vendor. You can delete or edit to your heart's content, making them worthless. You can even set it up to only publish positive reviews, so no one ever sees anything negative. I find this to...
Verified User in Marketing and Advertising
The Customer Success team at Talkbale provide a very hands on approach and provide a fast efficient service, this includes their delivery of assets and data
David T.
Verified User in Retail
Simple to use and customizable. Best customer review app out there for Shopify. I was looking for a customer review solution and Yotpo got great feedback from other shopify stores so I decided to take a chance and use it. I have never heard anyone say they...
Annie F.
Verified User in Apparel & Fashion
The CSM role is pretty absent. The analytics, while robust, is overwhelming. Customers are usually confused by the experience and UX.
Ron W.
Verified User in Construction
The two main drawbacks are. 1. Reviews are 100% vetted by the vendor. You can delete or edit to your heart's content, making them worthless. You can even set it up to only publish positive reviews, so no one ever sees anything negative. I find this to...
Discussions
Talkable has no discussions with answers
Yotpo has no discussions with answers
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