Compare SurveySparrow and Zonka Feedback 
At a Glance
Market Segments
Small-Business (69.0% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
$19.00
$24.00 1 Device Licenses Per Month
SurveySparrow
Star Rating
(2,012)4.4 out of 5
Market Segments
Small-Business (69.0% of reviews)
Entry-Level Pricing
$19.00
Browse all 8 pricing plansZonka Feedback
Star Rating
(77)4.6 out of 5
Market Segments
Small-Business (66.7% of reviews)
Entry-Level Pricing
$24.00 1 Device Licenses Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zonka Feedback excels in Quality of Support with a score of 9.5, while SurveySparrow's support quality is rated lower at 8.8. Reviewers mention that Zonka's support team is responsive and helpful, making it easier for businesses to resolve issues quickly.
- Reviewers mention that Zonka Feedback offers superior Net Promoter Score (NPS) capabilities with a score of 9.7 compared to SurveySparrow's 8.8. Users say that Zonka's NPS tools are intuitive and provide actionable insights, enhancing customer engagement strategies.
- Users on G2 highlight Zonka Feedback's Survey Builder as a standout feature with a score of 9.1, while SurveySparrow's builder is rated at 8.9. Reviewers say that Zonka's builder is user-friendly and allows for extensive customization, making it easier to create tailored surveys.
- G2 users report that Zonka Feedback shines in Customization options, particularly with Multilanguage Support rated at 9.3, compared to SurveySparrow's 8.1. Users mention that Zonka's multilingual capabilities help businesses reach a broader audience effectively.
- Reviewers mention that Zonka Feedback's Customer Satisfaction (CSAT) Score is impressive at 9.8, while SurveySparrow's score is 9.0. Users say that Zonka's focus on customer feedback management leads to higher satisfaction rates among clients.
- Users report that Zonka Feedback's Customization features, particularly in Conditional Logic, are rated at 8.6, while SurveySparrow's is slightly lower at 8.5. Reviewers mention that Zonka's conditional logic allows for more dynamic survey experiences, enhancing user engagement.
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Pricing
Entry-Level Pricing
SurveySparrow
Basic
$19.00
Essential features for individuals to get started in one pack.
- 2,500 Responses
- Accept payments
- Display logic & Skip logic
Zonka Feedback
ESSENTIAL
$24.00
1 Device Licenses Per Month
Customized surveys, basic data capture & real-time reports.
- Offline & Kiosk Surveys >> 1 Device Licenses
- Online Surveys (NPS®, CES, CSAT) >> 1,000 Online Responses /mo, 1,000 Email Sends /mo, 25,000 Website Visitors /mo
- Survey Distribution Channels >> Offline- Tablets & Kiosks, Online- Link, QR Code, Email & SMS, Website- Web Embed & Web Pop Up
Free Trial
SurveySparrow
Free Trial is available
Zonka Feedback
Free Trial is available
Ratings
Meets Requirements
8.7
1,365
9.2
51
Ease of Use
9.0
1,374
9.3
53
Ease of Setup
8.9
869
9.1
37
Ease of Admin
8.8
852
9.1
34
Quality of Support
8.8
1,182
9.4
48
Has the product been a good partner in doing business?
8.9
788
9.5
32
Product Direction (% positive)
8.4
1,217
9.5
48
Features by Category
Basics
8.8
37
Not enough data
9.2
48
Not enough data
9.1
45
Not enough data
8.7
38
Not enough data
Content
8.9
44
Not enough data
9.0
43
Not enough data
9.2
46
Not enough data
Data
9.0
40
Not enough data
9.0
41
Not enough data
9.1
47
Not enough data
Analytics
8.8
40
9.7
17
9.0
34
9.8
16
8.8
29
9.9
15
Feature Not Available
Feature Not Available
Customization
8.1
29
9.0
14
8.1
31
9.2
13
8.0
29
9.1
16
Feature Not Available
9.0
13
Generative AI
7.7
22
5.0
6
Feature Not Available
6.7
6
Feedback Management
8.2
169
8.1
17
8.2
206
8.0
18
8.3
242
8.2
18
Feedback Analysis
8.0
56
7.8
16
8.2
181
7.4
11
8.4
175
8.8
18
Feedback Sources
8.5
191
8.3
18
9.1
283
8.6
20
7.9
43
7.7
14
8.4
177
8.6
15
Generative AI
7.4
47
5.6
9
Feature Not Available
5.8
8
Survey Management
8.9
601
Not enough data
8.8
609
Not enough data
8.5
554
Not enough data
8.7
560
Not enough data
Survey Customization
8.6
519
Not enough data
8.4
508
Not enough data
8.4
401
Not enough data
8.2
339
Not enough data
Survey Insights
8.4
538
Not enough data
8.2
311
Not enough data
8.6
470
Not enough data
8.5
396
Not enough data
Customization
8.5
151
Not enough data
8.6
155
Not enough data
8.7
160
Not enough data
8.8
179
Not enough data
Additional Functionality
8.5
133
Not enough data
8.0
89
Not enough data
8.4
120
Not enough data
7.7
87
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
In-House Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics
8.7
165
Not enough data
8.7
213
Not enough data
8.5
134
Not enough data
Platform Content
8.9
181
Not enough data
8.9
230
Not enough data
Feature Not Available
Not enough data
8.3
132
Not enough data
Platform Additional Functionality
8.6
148
Not enough data
Feature Not Available
Not enough data
8.8
144
Not enough data
8.6
149
Not enough data
Platform
8.5
339
Not enough data
8.3
211
Not enough data
8.3
217
Not enough data
8.5
304
Not enough data
8.9
331
Not enough data
8.7
287
Not enough data
8.4
311
Not enough data
8.5
328
Not enough data
Categories
Categories
Shared Categories
SurveySparrow and Zonka Feedback are categorized as Feedback Analytics and Experience Management
Unique Categories
SurveySparrow is categorized as Exit Interview Management, Online Form Builder, Employee Engagement, Survey, and Online Reputation Management
Zonka Feedback has no unique categories
Reviews
Reviewers' Company Size
SurveySparrow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zonka Feedback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.7%
Marketing and Advertising
8.0%
Computer Software
7.8%
Education Management
4.7%
Financial Services
3.5%
Other
67.3%
Marketing and Advertising
8.0%
Hospital & Health Care
8.0%
Education Management
8.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.3%
Other
64.0%
Most Helpful Reviews
SurveySparrow
Most Helpful Favorable Review
Miriam G.
Verified User in Management Consulting
How easy it is to use. Intuitive, clear, and fun - and customers already love it too!
Most Helpful Critical Review
Verified User in Publishing
We actually couldn't implement their code and to get the survey working on our staging environments. We moved to another platform that was easier but had less options.
Zonka Feedback
Most Helpful Favorable Review
Mateusz P.
Verified User in Financial Services
Zonka Feedback has significantly enhanced our customer engagement strategy. Its user-friendly interface simplifies the process of collecting and analyzing feedback, offering a wide array of customizable survey options that perfectly align with our brand's...
Most Helpful Critical Review
Eric A.
Verified User in Market Research
The interface could look more modern, but to be honest it works perfectly right now
Miriam G.
Verified User in Management Consulting
How easy it is to use. Intuitive, clear, and fun - and customers already love it too!
Mateusz P.
Verified User in Financial Services
Zonka Feedback has significantly enhanced our customer engagement strategy. Its user-friendly interface simplifies the process of collecting and analyzing feedback, offering a wide array of customizable survey options that perfectly align with our brand's...
Verified User in Publishing
We actually couldn't implement their code and to get the survey working on our staging environments. We moved to another platform that was easier but had less options.
Eric A.
Verified User in Market Research
The interface could look more modern, but to be honest it works perfectly right now
Alternatives
Discussions
What's the best thing about using survey sparrow?
2 comments
VJ
easy to use, get variety of formats and can change accordingly.
better then other online surveyRead more
Survey sparrow is legitimate.
2 comments
TR
Survey Sparrow is legal, and they don't take visitors personal information. Survey Sparrow website is very simple to understand, and one can get amazing gift...Read more
My email is no longer on the system, what can be the course of it?
2 comments
Official Response from SurveySparrow
Hi Prince,
Happy New year, would you mind sharing the URL that you are trying to login?
This will help us locate your account and get you the...Read more
Zonka Feedback has no discussions with answers
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