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Compare SurveySparrow and Zoho Survey 
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At a Glance
Market Segments
Small-Business (68.7% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
$19.00
0
SurveySparrow
Star Rating
(2,029)4.4 out of 5
Market Segments
Small-Business (68.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Browse all 8 pricing plansZoho Survey
Star Rating
(947)4.4 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
0
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Survey excels in its Survey Builder feature, with a score of 9.2, making it easy to create customized surveys. In contrast, SurveySparrow's Survey Builder received a score of 8.9, indicating it may not be as intuitive for users looking to design surveys quickly.
- Reviewers mention that SurveySparrow offers superior ease of use with a score of 9.0 compared to Zoho Survey's 8.9. This suggests that SurveySparrow may provide a more user-friendly interface, which can be crucial for teams with varying levels of technical expertise.
- G2 users highlight that Zoho Survey's performance is rated at 9.2, indicating robust functionality and reliability, while SurveySparrow's performance score is slightly lower at 8.8, which may affect users who prioritize speed and efficiency in survey distribution.
- Users on G2 appreciate Zoho Survey's strong analytics capabilities, particularly in Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scoring, both rated at 8.8 and 9.0 respectively. SurveySparrow, while competitive, has slightly lower scores in these areas, which could impact users focused on detailed feedback analysis.
- Reviewers mention that SurveySparrow shines in its quality of support, scoring 8.8, compared to Zoho Survey's 8.5. This could be a deciding factor for businesses that anticipate needing assistance during implementation or ongoing use.
- Users say that Zoho Survey's customization options, particularly in Custom Fields and Conditional Logic, are rated at 8.5 and 8.6 respectively, providing flexibility for tailored surveys. SurveySparrow, while offering customization, has slightly lower scores in these areas, which may limit users looking for highly personalized survey experiences.
Pricing
Entry-Level Pricing
SurveySparrow
Basic
$19.00
Essential features for individuals to get started in one pack.
- 2,500 Responses
- Accept payments
- Display logic & Skip logic
Zoho Survey
FREE
0
- Unlimited Surveys
- 10 Questions / Survey
- 100 Responses / Survey
Free Trial
SurveySparrow
Free Trial is available
Zoho Survey
Free Trial is available
Ratings
Meets Requirements
8.7
1,377
8.9
761
Ease of Use
9.0
1,386
8.9
766
Ease of Setup
8.9
881
8.7
369
Ease of Admin
8.8
855
8.7
313
Quality of Support
8.8
1,194
8.5
678
Has the product been a good partner in doing business?
8.9
791
8.7
295
Product Direction (% positive)
8.5
1,227
8.8
735
Features by Category
Basics
8.8
38
Not enough data
9.2
49
Not enough data
9.1
47
Not enough data
8.7
39
Not enough data
Content
8.9
45
Not enough data
9.0
44
Not enough data
9.2
48
Not enough data
Data
9.0
41
Not enough data
9.1
43
Not enough data
9.1
48
Not enough data
Agentic AI - Exit Interview Management
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
41
Not enough data
9.0
35
Not enough data
8.8
30
Not enough data
Feature Not Available
Not enough data
Customization
8.2
30
Not enough data
8.2
32
Not enough data
8.1
30
Not enough data
Feature Not Available
Not enough data
Generative AI
7.8
24
Not enough data
Feature Not Available
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.2
172
Not enough data
8.2
209
Not enough data
8.3
245
Not enough data
Feedback Analysis
8.0
59
Not enough data
8.2
184
Not enough data
8.4
178
Not enough data
Feedback Sources
8.5
195
Not enough data
9.0
287
Not enough data
8.0
47
Not enough data
8.4
181
Not enough data
Generative AI
7.5
51
Not enough data
Feature Not Available
Not enough data
Survey Management
8.9
607
9.1
196
8.8
614
9.1
197
8.5
559
8.6
188
8.7
565
8.9
187
Survey Customization
8.6
524
8.6
182
8.4
513
8.6
188
8.4
406
8.5
181
8.2
343
8.5
173
Survey Insights
8.4
543
8.8
192
8.2
316
8.3
175
8.6
475
8.8
187
8.5
401
8.7
180
Agentic AI - Survey
Not enough data
7.9
38
Not enough data
7.7
38
Not enough data
8.1
37
Customization
8.5
151
Not enough data
8.6
155
Not enough data
8.7
160
Not enough data
8.8
179
Not enough data
Additional Functionality
8.5
133
Not enough data
8.0
89
Not enough data
8.4
121
Not enough data
7.7
87
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
In-House Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.7
168
Not enough data
8.7
216
Not enough data
8.5
137
Not enough data
Platform Content
8.9
184
Not enough data
8.9
233
Not enough data
Feature Not Available
Not enough data
8.4
135
Not enough data
Platform Additional Functionality
8.6
151
Not enough data
Feature Not Available
Not enough data
8.8
147
Not enough data
8.6
152
Not enough data
Platform
8.5
344
Not enough data
8.4
216
Not enough data
8.3
222
Not enough data
8.5
309
Not enough data
8.9
335
Not enough data
8.7
291
Not enough data
8.4
315
Not enough data
8.5
332
Not enough data
Categories
Categories
Shared Categories
SurveySparrow and Zoho Survey are categorized as Survey
Unique Categories
SurveySparrow is categorized as Feedback Analytics, Experience Management, Exit Interview Management, Online Form Builder, Employee Engagement, and Online Reputation Management
Zoho Survey has no unique categories
Reviews
Reviewers' Company Size
SurveySparrow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Survey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.8%
Marketing and Advertising
8.0%
Computer Software
7.8%
Education Management
4.7%
Financial Services
3.4%
Other
67.4%
Information Technology and Services
9.9%
Education Management
6.5%
Marketing and Advertising
5.4%
Computer Software
4.7%
Financial Services
3.1%
Other
70.4%
Alternatives
Discussions
What's the best thing about using survey sparrow?
2 Comments
VJ
easy to use, get variety of formats and can change accordingly.
better then other online surveyRead more
Survey sparrow is legitimate.
2 Comments
TR
Survey Sparrow is legal, and they don't take visitors personal information. Survey Sparrow website is very simple to understand, and one can get amazing gift...Read more
My email is no longer on the system, what can be the course of it?
2 Comments
Official Response from SurveySparrow
Hi Prince,
Happy New year, would you mind sharing the URL that you are trying to login?
This will help us locate your account and get you the...Read more
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