Compare SurveyMonkey and Zonka Feedback 
At a Glance
Market Segments
Small-Business (36.2% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
No pricing available
$24.00 1 Device Licenses Per Month
SurveyMonkey
Star Rating
(22,930)4.4 out of 5
Market Segments
Small-Business (36.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SurveyMonkeyZonka Feedback
Star Rating
(77)4.6 out of 5
Market Segments
Small-Business (66.7% of reviews)
Entry-Level Pricing
$24.00 1 Device Licenses Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey's survey builder is intuitive and user-friendly, scoring 9.0, while Zonka Feedback's builder is slightly better at 9.1, making it easier for users to create customized surveys quickly.
- Reviewers mention that Zonka Feedback excels in customer support, with a quality rating of 9.5 compared to SurveyMonkey's 8.6, indicating that users feel more supported and valued when using Zonka Feedback.
- G2 users highlight Zonka Feedback's advanced feedback management features, such as tagging (8.5) and segmentation (8.1), which are superior to SurveyMonkey's ratings of 7.3 and 7.6, respectively, allowing for more effective data analysis.
- Users on G2 appreciate Zonka Feedback's customization options, particularly its multi-language support (9.3) and multiple branding support (9.3), which outshine SurveyMonkey's ratings of 7.9 and 8.4, making Zonka a better choice for global businesses.
- Reviewers say that Zonka Feedback's reporting and analytics capabilities are robust, scoring 9.2, while SurveyMonkey's score of 8.6 indicates that Zonka provides more insightful data analysis tools for users looking to derive actionable insights.
- Users report that Zonka Feedback's customer satisfaction score (9.8) significantly surpasses SurveyMonkey's (9.0), suggesting that Zonka users are generally more satisfied with their overall experience and the value they receive from the software.
Featured Products
Sponsored
Quizell
(4)
Online Form Builder
Visit Website
Sponsored
Chattermill
(167)
Online Form Builder
Visit Website
Sponsored
Canvs AI
(126)
Online Form Builder
Visit Website
Pricing
Entry-Level Pricing
SurveyMonkey
No pricing availableZonka Feedback
ESSENTIAL
$24.00
1 Device Licenses Per Month
Customized surveys, basic data capture & real-time reports.
- Offline & Kiosk Surveys >> 1 Device Licenses
- Online Surveys (NPS®, CES, CSAT) >> 1,000 Online Responses /mo, 1,000 Email Sends /mo, 25,000 Website Visitors /mo
- Survey Distribution Channels >> Offline- Tablets & Kiosks, Online- Link, QR Code, Email & SMS, Website- Web Embed & Web Pop Up
Free Trial
SurveyMonkey
Free Trial is available
Zonka Feedback
Free Trial is available
Ratings
Meets Requirements
9.0
20,150
9.2
51
Ease of Use
9.2
20,252
9.3
53
Ease of Setup
9.0
7,605
9.1
37
Ease of Admin
8.9
7,495
9.1
34
Quality of Support
8.6
14,263
9.4
48
Has the product been a good partner in doing business?
8.8
6,549
9.5
32
Product Direction (% positive)
7.7
19,711
9.5
48
Features by Category
Analytics
Not enough data
9.7
17
Not enough data
9.8
16
Not enough data
9.9
15
Not enough data
Feature Not Available
Customization
Not enough data
9.0
14
Not enough data
9.2
13
Not enough data
9.1
16
Not enough data
9.0
13
Generative AI
Not enough data
5.0
6
Not enough data
6.7
6
Feedback Management
7.2
56
8.1
17
7.6
56
8.0
18
7.9
55
8.2
18
Feedback Analysis
7.8
52
7.8
16
7.6
53
7.4
11
7.1
52
8.8
18
Feedback Sources
7.9
53
8.3
18
9.2
53
8.6
20
7.5
51
7.7
14
7.3
51
8.6
15
Generative AI
7.1
49
5.6
9
Feature Not Available
5.8
8
Survey Management
9.0
1092
Not enough data
8.9
1130
Not enough data
8.5
1053
Not enough data
8.8
1096
Not enough data
Survey Customization
8.5
892
Not enough data
8.3
923
Not enough data
8.2
827
Not enough data
8.2
653
Not enough data
Survey Insights
8.6
1047
Not enough data
8.1
691
Not enough data
8.6
997
Not enough data
8.4
891
Not enough data
Customization
8.8
150
Not enough data
8.5
134
Not enough data
8.9
154
Not enough data
8.8
163
Not enough data
Additional Functionality
8.3
120
Not enough data
7.8
99
Not enough data
8.4
142
Not enough data
8.1
100
Not enough data
8.8
147
Not enough data
Categories
Categories
Shared Categories
SurveyMonkey and Zonka Feedback are categorized as Feedback Analytics
Unique Categories
SurveyMonkey is categorized as Online Form Builder and Survey
Zonka Feedback is categorized as Experience Management
Reviews
Reviewers' Company Size
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zonka Feedback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.6%
Hospital & Health Care
5.9%
Higher Education
5.9%
Marketing and Advertising
5.1%
Non-Profit Organization Management
4.8%
Other
69.7%
Marketing and Advertising
8.0%
Hospital & Health Care
8.0%
Education Management
8.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.3%
Other
64.0%
Most Helpful Reviews
SurveyMonkey
Most Helpful Favorable Review
Sandi S.
Verified User in Entertainment
I like how easy SurveyMonkey makes it to set up a survey and send it out, either to a targeted audience that you specify, or to your own list... or to simply post a link somewhere.
Most Helpful Critical Review
Pat M.
Verified User in Market Research
The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...
Zonka Feedback
Most Helpful Favorable Review
Mateusz P.
Verified User in Financial Services
Zonka Feedback has significantly enhanced our customer engagement strategy. Its user-friendly interface simplifies the process of collecting and analyzing feedback, offering a wide array of customizable survey options that perfectly align with our brand's...
Most Helpful Critical Review
Eric A.
Verified User in Market Research
The interface could look more modern, but to be honest it works perfectly right now
Sandi S.
Verified User in Entertainment
I like how easy SurveyMonkey makes it to set up a survey and send it out, either to a targeted audience that you specify, or to your own list... or to simply post a link somewhere.
Mateusz P.
Verified User in Financial Services
Zonka Feedback has significantly enhanced our customer engagement strategy. Its user-friendly interface simplifies the process of collecting and analyzing feedback, offering a wide array of customizable survey options that perfectly align with our brand's...
Pat M.
Verified User in Market Research
The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...
Eric A.
Verified User in Market Research
The interface could look more modern, but to be honest it works perfectly right now
Alternatives
Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 comments
TB
Yes, you can.Read more
Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable
5 comments
TS
Yes, you can track their IP address but you select for your respondents to be anonymous, then it will not track their IP address. And if it tracks their IP...Read more
Zonka Feedback has no discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
