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Compare SurveyMonkey and Zoho Survey

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At a Glance
SurveyMonkey
SurveyMonkey
Star Rating
(22,930)4.4 out of 5
Market Segments
Small-Business (36.2% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about SurveyMonkey
Zoho Survey
Zoho Survey
Star Rating
(901)4.4 out of 5
Market Segments
Small-Business (51.6% of reviews)
Information
Entry-Level Pricing
0
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that SurveyMonkey excels in its Survey Builder, receiving a score of 9.0, while Zoho Survey slightly outperforms with a score of 9.2, indicating a more intuitive design for creating surveys.
  • Reviewers mention that both platforms offer robust Survey Distribution options, scoring equally at 8.8, but SurveyMonkey is noted for its ease of use in sharing surveys across various channels.
  • G2 users highlight that Zoho Survey shines in its Question Types feature, scoring 9.1 compared to SurveyMonkey's 8.9, suggesting a broader range of question formats available for users.
  • Users on G2 report that SurveyMonkey's Custom Fields feature scores 8.8, while Zoho Survey lacks this specific functionality, which may limit customization for some users.
  • Reviewers say that Zoho Survey offers superior Survey Customization options, particularly in Branching/Skip Logic and Branding, both scoring 8.7, which allows for a more tailored survey experience compared to SurveyMonkey's scores of 8.5 and 8.3 respectively.
  • Users say that when it comes to Reporting & Analytics, Zoho Survey edges out with a score of 8.9, while SurveyMonkey scores 8.6, indicating that Zoho may provide more insightful data analysis tools for users.
Featured Products
Pricing
Entry-Level Pricing
SurveyMonkey
No pricing available
Zoho Survey
FREE
0
Browse all 4 pricing plans
Free Trial
SurveyMonkey
Free Trial is available
Zoho Survey
Free Trial is available
Ratings
Meets Requirements
9.0
20,150
8.9
724
Ease of Use
9.2
20,252
8.9
727
Ease of Setup
9.0
7,605
8.7
325
Ease of Admin
8.9
7,495
8.7
308
Quality of Support
8.6
14,263
8.5
642
Has the product been a good partner in doing business?
8.8
6,549
8.7
291
Product Direction (% positive)
7.7
19,711
8.8
695
Features by Category
7.7
581
Not enough data
Feedback Management
7.2
56
Not enough data
7.6
56
Not enough data
7.9
55
Not enough data
Feedback Analysis
7.8
52
Not enough data
7.6
53
Not enough data
7.1
52
Not enough data
Feedback Sources
7.9
53
Not enough data
9.2
53
Not enough data
7.5
51
Not enough data
7.3
51
Not enough data
Generative AI
7.1
49
Not enough data
Feature Not Available
Not enough data
8.5
11,292
8.8
1,638
Survey Management
9.0
1092
9.2
142
8.9
1130
9.1
144
8.5
1053
8.7
139
8.8
1096
8.8
137
Survey Customization
8.5
892
8.7
135
8.3
923
8.7
139
8.2
827
8.7
136
8.2
653
8.7
126
Survey Insights
8.6
1047
8.9
141
8.1
691
8.6
127
8.6
997
8.9
138
8.4
891
8.9
134
8.5
1,209
Not enough data
Customization
8.8
150
Not enough data
8.5
134
Not enough data
8.9
154
Not enough data
8.8
163
Not enough data
Additional Functionality
8.3
120
Not enough data
7.8
99
Not enough data
8.4
142
Not enough data
8.1
100
Not enough data
8.8
147
Not enough data
Categories
Categories
Shared Categories
SurveyMonkey
SurveyMonkey
Zoho Survey
Zoho Survey
SurveyMonkey and Zoho Survey are categorized as Survey
Unique Categories
SurveyMonkey
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Zoho Survey
Zoho Survey has no unique categories
Reviews
Reviewers' Company Size
SurveyMonkey
SurveyMonkey
Small-Business(50 or fewer emp.)
36.2%
Mid-Market(51-1000 emp.)
34.1%
Enterprise(> 1000 emp.)
29.7%
Zoho Survey
Zoho Survey
Small-Business(50 or fewer emp.)
51.6%
Mid-Market(51-1000 emp.)
31.6%
Enterprise(> 1000 emp.)
16.7%
Reviewers' Industry
SurveyMonkey
SurveyMonkey
Education Management
8.6%
Hospital & Health Care
5.9%
Higher Education
5.9%
Marketing and Advertising
5.1%
Non-Profit Organization Management
4.8%
Other
69.7%
Zoho Survey
Zoho Survey
Information Technology and Services
8.5%
Education Management
6.7%
Marketing and Advertising
5.7%
Computer Software
4.9%
Financial Services
3.0%
Other
71.1%
Most Helpful Reviews
SurveyMonkey
SurveyMonkey
Most Helpful Favorable Review
Sandi S.
SS
Sandi S.
Verified User in Entertainment

I like how easy SurveyMonkey makes it to set up a survey and send it out, either to a targeted audience that you specify, or to your own list... or to simply post a link somewhere.

Most Helpful Critical Review
Pat M.
PM
Pat M.
Verified User in Market Research

The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...

Zoho Survey
Zoho Survey
Most Helpful Favorable Review
LB
Latif B.
Verified User in Consumer Goods

Firstly, I just love the design of the website. Easy to use, easy to understand and great to work with. Along with this, one of the most important reason for me using this software is the fact that Zoho Survey is free! I've made dozens of surveys with the...

Most Helpful Critical Review
Melissa M. B.
MB
Melissa M. B.
Verified User in Real Estate

I would like more ways to customize the survey layouts

Alternatives
SurveyMonkey
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Zoho Survey
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Discussions
SurveyMonkey
SurveyMonkey Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 comments
Kalie B.
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 comments
TB
Yes, you can.Read more
Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable
5 comments
Tharwuah S.
TS
Yes, you can track their IP address but you select for your respondents to be anonymous, then it will not track their IP address. And if it tracks their IP...Read more
Zoho Survey
Zoho Survey Discussions
How come sometimes Zoho Survey slow in loading?
3 comments
Khawar H.
KH
It may be the network issue. please contact your network operator. Read more
What is Zoho Survey used for?
3 comments
Rohith Sai G.
RG
To know the report and analysis of your product/ service.Read more
how can i continue to get surveys
2 comments
AT
Yes very goldRead more