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Compare SurveyMonkey and Zappi 
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At a Glance
Market Segments
Small-Business (36.4% of reviews)
Enterprise (46.2% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
SurveyMonkey
Star Rating
(23,308)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansZappi
Star Rating
(15)4.6 out of 5
Market Segments
Enterprise (46.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ZappiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user satisfaction, boasting a significantly higher overall score compared to Zappi. Users appreciate its user-friendly interface and the ability to create surveys quickly, often highlighting the platform's extensive library of over 500 expert-written templates that streamline the survey creation process.
- According to verified reviews, SurveyMonkey's implementation process is praised for its simplicity, with many users noting that they were able to launch global surveys in just a matter of days. This contrasts with Zappi, where while users find it easy to implement, the overall volume of feedback suggests it may not be as widely adopted.
- Users say that both platforms offer good support, but SurveyMonkey's support quality is slightly lower than Zappi's. While SurveyMonkey users rate support at 8.6, Zappi users mention a generally good support model, indicating a more favorable experience when connecting with their support team.
- Reviewers mention that SurveyMonkey shines in its ease of use, scoring higher than Zappi in this area. Users frequently highlight the platform's intuitive design, which allows for quick survey generation from a single text prompt, making it a preferred choice for those needing efficient data collection.
- According to recent user feedback, Zappi is recognized for its speed and cost-effectiveness in creative testing, making it a strong contender for enterprises. Users appreciate the self-serve model that allows for real-time test launches, which is particularly beneficial for teams needing rapid insights.
- G2 reviewers report that while Zappi has a higher score for product direction, indicating positive user sentiment about its future, SurveyMonkey's extensive user base and higher total number of reviews suggest a more established presence in the market, which may provide more reliable long-term support and features.
Pricing
Entry-Level Pricing
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Zappi
No pricing availableFree Trial
SurveyMonkey
Free Trial is available
Zappi
Free Trial is available
Ratings
Meets Requirements
9.0
20,485
8.8
13
Ease of Use
9.2
20,597
9.0
13
Ease of Setup
9.0
7,935
Not enough data
Ease of Admin
8.9
7,592
Not enough data
Quality of Support
8.6
14,526
8.7
13
Has the product been a good partner in doing business?
8.8
6,641
Not enough data
Product Direction (% positive)
7.7
20,047
9.1
13
Features by Category
Data collection
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Segment Trending
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Market Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
7.7
148
Not enough data
8.1
145
Not enough data
8.1
145
Not enough data
Feedback Analysis
8.2
143
Not enough data
7.9
142
Not enough data
7.6
138
Not enough data
Feedback Sources
8.1
144
Not enough data
9.0
147
Not enough data
7.8
139
Not enough data
7.7
138
Not enough data
Generative AI
7.3
131
Not enough data
7.6
84
Not enough data
Survey Management
9.0
1393
Feature Not Available
8.9
1404
Not enough data
8.6
1326
Not enough data
8.8
1366
Not enough data
Survey Customization
8.5
1148
Not enough data
8.2
1181
Not enough data
8.1
1072
Not enough data
8.1
898
Not enough data
Survey Insights
8.6
1318
Not enough data
8.0
927
Not enough data
8.5
1241
Not enough data
8.4
1130
Not enough data
Agentic AI - Survey
7.6
145
Not enough data
7.7
144
Not enough data
8.0
148
Not enough data
Customization
8.6
207
Not enough data
8.3
191
Not enough data
8.7
211
Not enough data
8.6
221
Not enough data
Additional Functionality
8.3
173
Not enough data
7.6
151
Not enough data
8.3
195
Not enough data
7.8
150
Not enough data
8.6
202
Not enough data
Brand Signals
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Brand Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SurveyMonkey and Zappi are categorized as Survey
Reviews
Reviewers' Company Size
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zappi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Food & Beverages
15.4%
Computer Software
15.4%
Telecommunications
7.7%
Retail
7.7%
Restaurants
7.7%
Other
46.2%
Alternatives
Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
Zappi has no discussions with answers
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