Compare SurveyMonkey and Toluna Start

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At a Glance
SurveyMonkey
SurveyMonkey
Star Rating
(22,946)4.4 out of 5
Market Segments
Small-Business (36.2% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about SurveyMonkey
Toluna Start
Toluna Start
Star Rating
(31)4.2 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Toluna Start
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that SurveyMonkey excels in its "Survey Builder" feature, providing a user-friendly interface that allows for easy creation of surveys, while Toluna Start's survey creation process is noted to be slightly more complex, which may deter some users.
  • Reviewers mention that SurveyMonkey's "Survey Distribution" capabilities are robust, enabling users to easily share surveys across various platforms, whereas Toluna Start's distribution options are perceived as less versatile, limiting outreach potential.
  • G2 users highlight that SurveyMonkey's "Custom Reports and Dashboards" feature is intuitive and highly customizable, allowing for tailored insights, while Toluna Start's reporting tools are seen as less flexible, which may hinder detailed analysis.
  • Users on G2 indicate that Toluna Start shines in "Feedback Analysis" with its advanced "Thematic Analysis" and "Sentiment Analysis" features, providing deeper insights into responses compared to SurveyMonkey, which has lower ratings in these areas.
  • Reviewers say that SurveyMonkey's "Ease of Use" is a significant advantage, with a score of 9.2, making it more accessible for small businesses, while Toluna Start, despite its strengths, has a slightly lower ease of use rating at 9.0, which could impact user experience.
  • Users report that Toluna Start's "Quality of Support" is commendable, with a score of 8.8, often receiving praise for responsive customer service, while SurveyMonkey's support is rated slightly lower at 8.6, indicating a potential area for improvement.
Featured Products
Pricing
Entry-Level Pricing
SurveyMonkey
No pricing available
Toluna Start
No pricing available
Free Trial
SurveyMonkey
Free Trial is available
Toluna Start
No trial information available
Ratings
Meets Requirements
9.0
20,166
9.0
24
Ease of Use
9.2
20,269
9.0
24
Ease of Setup
9.0
7,622
9.2
6
Ease of Admin
8.9
7,500
9.2
6
Quality of Support
8.6
14,277
8.8
22
Has the product been a good partner in doing business?
8.8
6,554
9.2
6
Product Direction (% positive)
7.7
19,725
8.1
24
Features by Category
7.7
64
Not enough data
Feedback Management
7.2
64
Not enough data
7.6
64
Not enough data
7.9
63
Not enough data
Feedback Analysis
7.8
60
Not enough data
7.7
61
Not enough data
7.2
60
Not enough data
Feedback Sources
8.0
61
Not enough data
9.0
61
Not enough data
7.6
59
Not enough data
7.3
59
Not enough data
Generative AI
7.3
57
Not enough data
Feature Not Available
Not enough data
8.5
1,197
Not enough data
Survey Management
9.0
1104
Not enough data
8.9
1142
Not enough data
8.5
1065
Not enough data
8.8
1108
Not enough data
Survey Customization
8.5
904
Not enough data
8.3
935
Not enough data
8.2
839
Not enough data
8.2
665
Not enough data
Survey Insights
8.6
1059
Not enough data
8.1
702
Not enough data
8.6
1009
Not enough data
8.4
903
Not enough data
8.5
176
Not enough data
Customization
8.8
152
Not enough data
8.5
136
Not enough data
8.9
156
Not enough data
8.8
165
Not enough data
Additional Functionality
8.3
121
Not enough data
7.8
100
Not enough data
8.4
144
Not enough data
8.1
101
Not enough data
8.8
149
Not enough data
Categories
Categories
Shared Categories
SurveyMonkey
SurveyMonkey
Toluna Start
Toluna Start
SurveyMonkey and Toluna Start are categorized as Survey
Unique Categories
SurveyMonkey
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Toluna Start
Toluna Start has no unique categories
Reviews
Reviewers' Company Size
SurveyMonkey
SurveyMonkey
Small-Business(50 or fewer emp.)
36.2%
Mid-Market(51-1000 emp.)
34.1%
Enterprise(> 1000 emp.)
29.7%
Toluna Start
Toluna Start
Small-Business(50 or fewer emp.)
43.3%
Mid-Market(51-1000 emp.)
46.7%
Enterprise(> 1000 emp.)
10.0%
Reviewers' Industry
SurveyMonkey
SurveyMonkey
Education Management
8.6%
Hospital & Health Care
5.9%
Higher Education
5.9%
Marketing and Advertising
5.1%
Information Technology and Services
4.8%
Other
69.7%
Toluna Start
Toluna Start
Marketing and Advertising
10.0%
Market Research
10.0%
Hospital & Health Care
10.0%
Computer Software
10.0%
Higher Education
6.7%
Other
53.3%
Most Helpful Reviews
SurveyMonkey
SurveyMonkey
Most Helpful Favorable Review
SS
Sandi S.
Verified User in Entertainment

I like how easy SurveyMonkey makes it to set up a survey and send it out, either to a targeted audience that you specify, or to your own list... or to simply post a link somewhere.

Most Helpful Critical Review
PM
Pat M.
Verified User in Market Research

The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...

Toluna Start
Toluna Start
Most Helpful Favorable Review
Verified User
G
Verified User in Education Management

In my opinion, I like the fact that you can do so much with this software. It can be used for a variety of surveys and questionnaires. It is also very easy to use and can easily be learned by even a beginner. In addition, if you buy the premium version you...

Most Helpful Critical Review
Verified User
G
Verified User in Education Management

I don’t like how the service is set up because it’s hard to see the results

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Discussions
SurveyMonkey
SurveyMonkey Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 comments
TB
Yes, you can.Read more
Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable
5 comments
TS
Yes, you can track their IP address but you select for your respondents to be anonymous, then it will not track their IP address. And if it tracks their IP...Read more
Toluna Start
Toluna Start Discussions
Monty the Mongoose crying
Toluna Start has no discussions with answers