Compare SurveyMonkey and SurveySparrow 
At a Glance
Market Segments
Small-Business (36.2% of reviews)
Small-Business (69.0% of reviews)
Entry-Level Pricing
No pricing available
$19.00
SurveyMonkey
Star Rating
(22,930)4.4 out of 5
Market Segments
Small-Business (36.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SurveyMonkeySurveySparrow
Star Rating
(2,012)4.4 out of 5
Market Segments
Small-Business (69.0% of reviews)
Entry-Level Pricing
$19.00
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey excels in its Survey Builder with a score of 9.0, making it easy to create complex surveys. In contrast, SurveySparrow's builder, while still effective, scores slightly lower at 8.9, indicating a less intuitive experience.
- Reviewers mention that SurveySparrow offers superior Tagging and Segmentation features, scoring 8.2 in both categories, which allows for more refined data analysis compared to SurveyMonkey's scores of 7.3 and 7.6, respectively.
- G2 users highlight SurveyMonkey's strong Performance rating of 9.2, which contributes to a seamless user experience, while SurveySparrow, with a score of 8.7, may not perform as consistently under heavy usage.
- Users on G2 appreciate SurveySparrow's Customer Satisfaction (CSAT) Score of 9.0, which matches SurveyMonkey's score, but they note that SurveySparrow's Quality of Support is slightly better at 8.8 compared to SurveyMonkey's 8.6, indicating a more responsive support team.
- Reviewers say that SurveyMonkey's Customization options, particularly in Conditional Logic (8.5), are robust, but SurveySparrow's score of 8.6 shows it has a slight edge in this area, allowing for more tailored survey experiences.
- Users report that both platforms offer good Multilingual Support, but SurveySparrow's score of 8.1 is slightly better than SurveyMonkey's 7.9, suggesting that SurveySparrow may be more effective for international users needing language options.
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Pricing
Entry-Level Pricing
SurveyMonkey
No pricing availableSurveySparrow
Basic
$19.00
Essential features for individuals to get started in one pack.
- 2,500 Responses
- Accept payments
- Display logic & Skip logic
Free Trial
SurveyMonkey
Free Trial is available
SurveySparrow
Free Trial is available
Ratings
Meets Requirements
9.0
20,150
8.7
1,365
Ease of Use
9.2
20,252
9.0
1,374
Ease of Setup
9.0
7,605
8.9
869
Ease of Admin
8.9
7,495
8.8
852
Quality of Support
8.6
14,263
8.8
1,182
Has the product been a good partner in doing business?
8.8
6,549
8.9
788
Product Direction (% positive)
7.7
19,711
8.4
1,217
Features by Category
Basics
Not enough data
8.8
37
Not enough data
9.2
48
Not enough data
9.1
45
Not enough data
8.7
38
Content
Not enough data
8.9
44
Not enough data
9.0
43
Not enough data
9.2
46
Data
Not enough data
9.0
40
Not enough data
9.0
41
Not enough data
9.1
47
Analytics
Not enough data
8.8
40
Not enough data
9.0
34
Not enough data
8.8
29
Not enough data
Feature Not Available
Customization
Not enough data
8.1
29
Not enough data
8.1
31
Not enough data
8.0
29
Not enough data
Feature Not Available
Generative AI
Not enough data
7.7
22
Not enough data
Feature Not Available
Feedback Management
7.2
56
8.2
169
7.6
56
8.2
206
7.9
55
8.3
242
Feedback Analysis
7.8
52
8.0
56
7.6
53
8.2
181
7.1
52
8.4
175
Feedback Sources
7.9
53
8.5
191
9.2
53
9.1
283
7.5
51
7.9
43
7.3
51
8.4
177
Generative AI
7.1
49
7.4
47
Feature Not Available
Feature Not Available
Survey Management
9.0
1092
8.9
601
8.9
1130
8.8
609
8.5
1053
8.5
554
8.8
1096
8.7
560
Survey Customization
8.5
892
8.6
519
8.3
923
8.4
508
8.2
827
8.4
401
8.2
653
8.2
339
Survey Insights
8.6
1047
8.4
538
8.1
691
8.2
311
8.6
997
8.6
470
8.4
891
8.5
396
Customization
8.8
150
8.5
151
8.5
134
8.6
155
8.9
154
8.7
160
8.8
163
8.8
179
Additional Functionality
8.3
120
8.5
133
7.8
99
8.0
89
8.4
142
8.4
120
8.1
100
7.7
87
8.8
147
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
In-House Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics
Not enough data
8.7
165
Not enough data
8.7
213
Not enough data
8.5
134
Platform Content
Not enough data
8.9
181
Not enough data
8.9
230
Not enough data
Feature Not Available
Not enough data
8.3
132
Platform Additional Functionality
Not enough data
8.6
148
Not enough data
Feature Not Available
Not enough data
8.8
144
Not enough data
8.6
149
Platform
Not enough data
8.5
339
Not enough data
8.3
211
Not enough data
8.3
217
Not enough data
8.5
304
Not enough data
8.9
331
Not enough data
8.7
287
Not enough data
8.4
311
Not enough data
8.5
328
Categories
Categories
Shared Categories
SurveyMonkey and SurveySparrow are categorized as Online Form Builder, Survey, and Feedback Analytics
Unique Categories
SurveyMonkey has no unique categories
SurveySparrow is categorized as Experience Management, Exit Interview Management, Employee Engagement, and Online Reputation Management
Reviews
Reviewers' Company Size
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveySparrow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.6%
Hospital & Health Care
5.9%
Higher Education
5.9%
Marketing and Advertising
5.1%
Non-Profit Organization Management
4.8%
Other
69.7%
Information Technology and Services
8.7%
Marketing and Advertising
8.0%
Computer Software
7.8%
Education Management
4.7%
Financial Services
3.5%
Other
67.3%
Most Helpful Reviews
SurveyMonkey
Most Helpful Favorable Review
Sandi S.
Verified User in Entertainment
I like how easy SurveyMonkey makes it to set up a survey and send it out, either to a targeted audience that you specify, or to your own list... or to simply post a link somewhere.
Most Helpful Critical Review
Pat M.
Verified User in Market Research
The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...
SurveySparrow
Most Helpful Favorable Review
Susan C.
Verified User in Information Technology and Services
The ease of use for Sparrow and ability to collect data for use on a personal level and business level. I love that it provides you with some pre prompted questions to add to your survey, It comes across as very secure for the end user and is simple to view...
Most Helpful Critical Review
Verified User in Publishing
We actually couldn't implement their code and to get the survey working on our staging environments. We moved to another platform that was easier but had less options.
Sandi S.
Verified User in Entertainment
I like how easy SurveyMonkey makes it to set up a survey and send it out, either to a targeted audience that you specify, or to your own list... or to simply post a link somewhere.
Susan C.
Verified User in Information Technology and Services
The ease of use for Sparrow and ability to collect data for use on a personal level and business level. I love that it provides you with some pre prompted questions to add to your survey, It comes across as very secure for the end user and is simple to view...
Pat M.
Verified User in Market Research
The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...
Verified User in Publishing
We actually couldn't implement their code and to get the survey working on our staging environments. We moved to another platform that was easier but had less options.
Alternatives
Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 comments
TB
Yes, you can.Read more
Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable
5 comments
TS
Yes, you can track their IP address but you select for your respondents to be anonymous, then it will not track their IP address. And if it tracks their IP...Read more
What's the best thing about using survey sparrow?
2 comments
VJ
easy to use, get variety of formats and can change accordingly.
better then other online surveyRead more
My email is no longer on the system, what can be the course of it?
2 comments
Official Response from SurveySparrow
Hi Prince,
Happy New year, would you mind sharing the URL that you are trying to login?
This will help us locate your account and get you the...Read more
Please increase the trail period if needed. not for all but who requests it.
2 comments
GC
The word "Other" in English typically refers to something or someone that is different or distinct from what has already been mentioned or is known.Read more
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