G2 reviewers report that SurveyMonkey excels in user satisfaction, boasting a significantly higher overall score compared to SurveyPro. Users appreciate its user-friendly interface and the ability to create surveys quickly, with one reviewer noting they could generate a professionally structured survey in under a minute.
According to verified reviews, SurveyMonkey's implementation process is praised for its simplicity, with many users highlighting the ease of setup. One user mentioned that they completed a global survey in just a matter of days, thanks to the platform's intuitive features and predefined templates.
Users say that SurveyPro offers a straightforward approach to survey creation, making it appealing for those who prefer simplicity. One reviewer expressed their love for the product's quick survey creation capabilities, which they found helpful for polling new clients shortly after starting campaigns.
Reviewers mention that while SurveyMonkey provides a vast library of over 500 expert-written templates, enhancing the quality of data collection, SurveyPro's reporting features are highlighted as a favorite aspect, indicating that it meets specific needs for users focused on data analysis.
G2 reviewers indicate that SurveyMonkey's support quality is generally higher, with users rating it positively for assistance and guidance. In contrast, SurveyPro's support received slightly lower ratings, suggesting that users may experience challenges when seeking help.
According to recent feedback, SurveyMonkey's advanced features, such as AI enhancements and robust analytics, set it apart from SurveyPro, which, while effective for basic surveys, may not offer the same depth in functionality for users looking for comprehensive survey solutions.
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