Compare SurveyMonkey and Surveypal 
At a Glance
Market Segments
Small-Business (36.2% of reviews)
Enterprise (38.5% of reviews)
Entry-Level Pricing
No pricing available
€249.00 1 Touchpoint Per Month
SurveyMonkey
Star Rating
(22,930)4.4 out of 5
Market Segments
Small-Business (36.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SurveyMonkeySurveypal
Star Rating
(13)4.4 out of 5
Market Segments
Enterprise (38.5% of reviews)
Entry-Level Pricing
€249.00 1 Touchpoint Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey excels in its "Survey Builder" feature, scoring 9.0, which allows for a user-friendly experience when creating surveys. In contrast, Surveypal's survey creation tools are perceived as less intuitive, leading to a lower satisfaction rating.
- Reviewers mention that SurveyMonkey's "Templates" feature, rated at 8.6, provides a wide variety of pre-designed options that save time and enhance the survey creation process. Surveypal, while offering templates, does not have the same breadth, which some users find limiting.
- G2 users highlight SurveyMonkey's strong "Survey Distribution" capabilities, scoring 8.8, which facilitate easy sharing across multiple platforms. Surveypal's distribution options are seen as less versatile, which can hinder outreach efforts according to some reviewers.
- Users on G2 appreciate SurveyMonkey's "Customization" features, particularly "Custom Fields" and "Conditional Logic," both scoring above 8.5, allowing for tailored survey experiences. Surveypal's customization options are noted to be less flexible, which can restrict user creativity.
- Reviewers mention that SurveyMonkey's "Reporting & Analytics" feature, rated at 8.6, provides comprehensive insights that are crucial for data-driven decisions. In comparison, Surveypal's analytics capabilities are perceived as basic, leading to less actionable insights.
- Users say that SurveyMonkey's "Quality of Support" is rated at 8.6, with many praising the responsiveness and helpfulness of the support team. Surveypal, while having a similar rating, does not receive the same level of positive feedback regarding support availability and effectiveness.
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Pricing
Entry-Level Pricing
SurveyMonkey
No pricing availableSurveypal
Tactical
€249.00
1 Touchpoint Per Month
Surveypal Tactical plan offers one touchpoint for continuous measurement, 3,000 direct responses annually, unlimited users, and smart topic categorization.
- Topic categorization
- Up to 3,000 responses per year
- Unlimited users
Free Trial
SurveyMonkey
Free Trial is available
Surveypal
Free Trial is available
Ratings
Meets Requirements
9.0
20,150
8.2
13
Ease of Use
9.2
20,252
9.1
13
Ease of Setup
9.0
7,605
Not enough data
Ease of Admin
8.9
7,495
Not enough data
Quality of Support
8.6
14,263
8.6
13
Has the product been a good partner in doing business?
8.8
6,549
Not enough data
Product Direction (% positive)
7.7
19,711
8.2
13
Features by Category
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback Management
7.2
56
Not enough data
7.6
56
Not enough data
7.9
55
Not enough data
Feedback Analysis
7.8
52
Not enough data
7.6
53
Not enough data
7.1
52
Not enough data
Feedback Sources
7.9
53
Not enough data
9.2
53
Not enough data
7.5
51
Not enough data
7.3
51
Not enough data
Generative AI
7.1
49
Feature Not Available
Feature Not Available
Feature Not Available
Survey Management
9.0
1092
Not enough data
8.9
1130
Not enough data
8.5
1053
Not enough data
8.8
1096
Not enough data
Survey Customization
8.5
892
Not enough data
8.3
923
Not enough data
8.2
827
Not enough data
8.2
653
Not enough data
Survey Insights
8.6
1047
Not enough data
8.1
691
Not enough data
8.6
997
Not enough data
8.4
891
Not enough data
Customization
8.8
150
Not enough data
8.5
134
Not enough data
8.9
154
Not enough data
8.8
163
Not enough data
Additional Functionality
8.3
120
Not enough data
7.8
99
Not enough data
8.4
142
Not enough data
8.1
100
Not enough data
8.8
147
Not enough data
Categories
Categories
Shared Categories
SurveyMonkey and Surveypal are categorized as Feedback Analytics
Unique Categories
SurveyMonkey is categorized as Online Form Builder and Survey
Surveypal is categorized as Experience Management
Reviews
Reviewers' Company Size
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Surveypal
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.6%
Hospital & Health Care
5.9%
Higher Education
5.9%
Marketing and Advertising
5.1%
Non-Profit Organization Management
4.8%
Other
69.7%
Telecommunications
15.4%
Financial Services
15.4%
Consumer Services
15.4%
Venture Capital & Private Equity
7.7%
Restaurants
7.7%
Other
38.5%
Most Helpful Reviews
SurveyMonkey
Most Helpful Favorable Review
Angela B.
Verified User in Hospitality
Survey Monkey has a wealth of tools that allow you to fully customize your surveys. Data Trends and summaries are easy to use and great for at-a-glance review. Our office can use survey monkey to tailor very specific reviews for virtually anything we need....
Most Helpful Critical Review
Pat M.
Verified User in Market Research
The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...
Surveypal
Most Helpful Favorable Review
Verified User in Financial Services
Was the first service used to retrieve customer feedback. Ease of use, and ability to monitor/ action feedback quickly.
Most Helpful Critical Review
Verified User in Accounting
Not much service provided in assisting with valid queries
Angela B.
Verified User in Hospitality
Survey Monkey has a wealth of tools that allow you to fully customize your surveys. Data Trends and summaries are easy to use and great for at-a-glance review. Our office can use survey monkey to tailor very specific reviews for virtually anything we need....
Verified User in Financial Services
Was the first service used to retrieve customer feedback. Ease of use, and ability to monitor/ action feedback quickly.
Pat M.
Verified User in Market Research
The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...
Verified User in Accounting
Not much service provided in assisting with valid queries
Alternatives
Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 comments
TB
Yes, you can.Read more
Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable
5 comments
TS
Yes, you can track their IP address but you select for your respondents to be anonymous, then it will not track their IP address. And if it tracks their IP...Read more
What is Surveypal used for?
1 comment
Official Response from Surveypal
Surveypal is a Customer Experience platform used for collecting and managing customer feedback and performing advanced analysis powered by AI.Read more
Surveypal has no more discussions with answers
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