Compare Spike and intheloop.io 
At a Glance
Market Segments
Small-Business (77.4% of reviews)
Small-Business (89.5% of reviews)
Entry-Level Pricing
No pricing available
$30.00 1 user / Per Month
Spike
Star Rating
(234)4.6 out of 5
Market Segments
Small-Business (77.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Spikeintheloop.io
Star Rating
(19)4.9 out of 5
Market Segments
Small-Business (89.5% of reviews)
Entry-Level Pricing
$30.00 1 user / Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spike excels in its "Unified Inbox" feature, providing a seamless experience for managing multiple communication channels, while reviewers mention that intheloop.io's "Unified Inbox" is less effective, scoring lower in user satisfaction.
- Reviewers mention that Spike's "Quality of Support" is rated at 9.1, indicating a strong support system, whereas intheloop.io has received a perfect score of 10.0, suggesting exceptional customer service that users find highly responsive and helpful.
- G2 users highlight Spike's "Ticket Creation User Experience" with a score of 9.7, which is praised for its intuitive design, while users on G2 report that intheloop.io's ticketing system, although effective, does not match the same level of user-friendliness.
- Users say that Spike's "Customization Interface" is rated at 9.1, allowing for a good degree of personalization, but reviewers mention that intheloop.io offers a more robust customization experience, reflected in its higher scores in this area.
- Reviewers mention that Spike's "AI Text Generation" feature is rated at 7.5, indicating room for improvement, while users report that intheloop.io's generative AI capabilities are more advanced, providing better text summarization and generation functionalities.
- Users on G2 report that Spike's "Mobile Application" is rated at 9.2, which is solid, but reviewers mention that intheloop.io's mobile experience is slightly better, scoring a perfect 10.0, making it more appealing for users who prioritize mobile access.
Featured Products
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Typewise
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Video Conferencing
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Trustifi Email Security
(21)
Video Conferencing
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Pricing
Entry-Level Pricing
Spike
No pricing availableintheloop.io
Standard
$30.00
1 user / Per Month
Ideal for operational teams focused on improving customer service efficiency.
- Minimum 5 users
- Includes 10 channels
- Workload management
Free Trial
Spike
Free Trial is available
intheloop.io
Free Trial is available
Ratings
Meets Requirements
9.0
152
9.3
17
Ease of Use
9.4
153
9.4
17
Ease of Setup
9.4
38
9.3
9
Ease of Admin
8.8
32
9.4
8
Quality of Support
9.1
144
10.0
17
Has the product been a good partner in doing business?
8.8
30
10.0
8
Product Direction (% positive)
9.7
141
10.0
14
Features by Category
Ticket and Case Management
Not enough data
9.7
5
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
Not enough data
Not enough data
10.0
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform
Not enough data
9.0
5
Not enough data
7.7
5
Not enough data
8.0
5
|
Verified
Not enough data
Not enough data
Not enough data
9.0
5
|
Verified
Not enough data
Not enough data
Messenger
9.1
25
|
Verified
Not enough data
9.3
23
|
Verified
Not enough data
8.9
24
|
Verified
Not enough data
9.1
25
|
Verified
Not enough data
Channels
8.7
21
|
Verified
Not enough data
8.4
20
|
Verified
Not enough data
8.6
19
|
Verified
Not enough data
8.6
20
|
Verified
Not enough data
8.2
20
|
Verified
Not enough data
Customers
8.8
20
|
Verified
Not enough data
8.6
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
9.0
56
Not enough data
9.2
59
Not enough data
8.9
59
Not enough data
Business Instant Messaging
8.9
48
Not enough data
8.5
47
Not enough data
Business Instant Messaging
9.3
60
Not enough data
9.2
55
Not enough data
Feature Not Available
Not enough data
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Grammar
9.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Inbox Tools
9.5
67
8.9
9
9.0
63
8.8
8
9.2
62
Not enough data
9.2
60
9.3
9
Coordination Tools
8.6
59
6.4
6
8.6
61
Not enough data
8.5
54
8.9
6
Software Options
9.3
65
10.0
10
9.2
66
9.1
9
Collaboration Tools
9.2
24
|
Verified
Not enough data
8.9
17
Not enough data
9.0
16
Not enough data
8.9
26
|
Verified
Not enough data
Feature Not Available
Not enough data
Meeting Coordination
8.2
31
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
26
|
Verified
Not enough data
9.0
23
|
Verified
Not enough data
Software Type
9.0
31
|
Verified
Not enough data
9.0
26
|
Verified
Not enough data
9.0
25
|
Verified
Not enough data
Calendar View
9.1
25
Not enough data
8.8
27
Not enough data
Shared Calendar
Feature Not Available
Not enough data
9.0
26
Not enough data
Accessibility
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integration
9.3
26
Not enough data
9.1
24
Not enough data
Feature Not Available
Not enough data
Notifications
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Audio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Video
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Image
Not enough data
Not enough data
Not enough data
Not enough data
Text
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Encryption Techniques - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authentication, Verification, and Access Controls - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Enhancements and Auditing - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration, Compatibility, and Usability - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spike and intheloop.io are categorized as Email Client and Shared Inbox
Unique Categories
Spike is categorized as Business Instant Messaging, Email Encryption, AI Writing Assistant, Conversational Marketing, Audio Conferencing, Note-Taking Software, Calendar, Email, and Video Conferencing
intheloop.io is categorized as Help Desk
Reviews
Reviewers' Company Size
Spike
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
intheloop.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.3%
Marketing and Advertising
9.4%
Computer Software
9.4%
Higher Education
5.6%
Financial Services
3.3%
Other
61.0%
Management Consulting
10.5%
Cosmetics
10.5%
Warehousing
5.3%
Transportation/Trucking/Railroad
5.3%
Security and Investigations
5.3%
Other
63.2%
Most Helpful Reviews
Spike
Most Helpful Favorable Review
David M.
Verified User in Investment Banking
The REAL combination of Email and Messenger in real-time!
Most Helpful Critical Review
Verified User in Education Management
It's just not as necessary as expected. I still felt like I was using email, but without the usual feeling.
intheloop.io
Most Helpful Favorable Review
Jeff B.
Verified User in Retail
Loop has been great for our team. It brings all our email and communication all in one place. It is easy to work with and the support is amazing.
Most Helpful Critical Review
David M.
Verified User in Investment Banking
The REAL combination of Email and Messenger in real-time!
Jeff B.
Verified User in Retail
Loop has been great for our team. It brings all our email and communication all in one place. It is easy to work with and the support is amazing.
Verified User in Education Management
It's just not as necessary as expected. I still felt like I was using email, but without the usual feeling.
Discussions
What platforms is Spike available on?
2 comments
PD
Windows, Android, Web, iOS, MacRead more
How much does Spike cost?
2 comments
PD
there's a free account for personal email. Pro costs $4 a monthRead more
intheloop.io has no discussions with answers
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