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Compare Spiceworks Cloud Help Desk and Zoho Desk 
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At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
Free
$0.00
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansZoho Desk
Star Rating
(7,127)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spiceworks Cloud Help Desk excels in its ticket creation user experience, scoring 8.2, while Zoho Desk received a higher score of 8.7, indicating a more intuitive interface for creating tickets.
- Reviewers mention that Spiceworks offers robust SLA Management with a score of 8.8, which is slightly better than Zoho Desk's 8.3, suggesting that users may find Spiceworks more effective in managing service level agreements.
- G2 users highlight that Spiceworks Cloud Help Desk has a superior customer and contacts database, scoring 9.0 compared to Zoho Desk's 8.4, indicating that users appreciate the organization and accessibility of customer information in Spiceworks.
- Users on G2 report that Zoho Desk shines in its multi-channel coverage, particularly in social integration, where it scored 8.2, while Spiceworks only managed a score of 6.0, suggesting that Zoho Desk may be better suited for businesses that rely heavily on social media interactions.
- Reviewers mention that Spiceworks Cloud Help Desk has a more favorable ease of setup score of 8.7 compared to Zoho Desk's 8.2, indicating that users find it easier to get started with Spiceworks.
- Users say that Zoho Desk's automation features, particularly in ticket routing and notifications, are highly rated with scores of 9.0 and 9.3 respectively, making it a strong choice for teams looking to streamline their support processes.
Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Spiceworks Cloud Help Desk
No trial information availableZoho Desk
Free Trial is available
Ratings
Meets Requirements
8.6
286
8.7
5,664
Ease of Use
8.7
287
8.5
5,742
Ease of Setup
8.7
215
8.1
5,017
Ease of Admin
8.8
217
8.3
4,724
Quality of Support
8.4
235
8.3
5,094
Has the product been a good partner in doing business?
8.9
176
8.4
4,265
Product Direction (% positive)
8.1
286
8.9
5,429
Features by Category
Ticket and Case Management
8.2
13
|
Verified
8.6
3318
|
Verified
8.3
13
|
Verified
8.5
3289
|
Verified
8.8
11
|
Verified
8.3
3064
|
Verified
8.3
10
8.3
2912
|
Verified
8.8
7
|
Verified
8.2
2628
|
Verified
8.8
11
|
Verified
8.4
2907
|
Verified
8.1
12
|
Verified
8.5
2912
|
Verified
9.0
8
|
Verified
8.3
2500
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
8.3
12
|
Verified
8.3
2853
|
Verified
9.3
12
|
Verified
8.6
3071
|
Verified
7.5
6
|
Verified
8.2
2383
|
Verified
6.0
5
8.0
2144
|
Verified
Feature Not Available
7.8
1906
|
Verified
Platform
5.8
8
|
Verified
8.1
2277
|
Verified
7.4
9
|
Verified
8.2
2725
|
Verified
9.2
10
|
Verified
8.4
2825
|
Verified
7.5
8
|
Verified
8.1
2241
|
Verified
8.3
9
|
Verified
8.2
2785
|
Verified
8.0
11
|
Verified
8.4
2942
|
Verified
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
309
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
7.4
9
|
Verified
8.2
2725
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
712
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Incident Management
Feature Not Available
Not enough data
8.8
125
Not enough data
9.3
131
Not enough data
8.2
113
Not enough data
8.2
102
Not enough data
Reporting
8.6
127
Not enough data
8.4
107
Not enough data
Feature Not Available
Not enough data
Access & Usability
8.1
98
Not enough data
8.9
106
Not enough data
8.9
89
Not enough data
Feature Not Available
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spiceworks Cloud Help Desk and Zoho Desk are categorized as Help Desk
Unique Categories
Spiceworks Cloud Help Desk is categorized as Service Desk
Reviews
Reviewers' Company Size
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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