Compare Spiceworks Cloud Help Desk and Vivantio 
At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Free
Starting at $59.00 1 Agent License Per Month
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Entry-Level Pricing
Free
Browse all 2 pricing plansVivantio
Star Rating
(291)4.3 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Starting at $59.00 1 Agent License Per Month
Free Trial is available
Learn more about VivantioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spiceworks Cloud Help Desk offers a more user-friendly ticket creation experience with a score of 8.2, while Vivantio shines in ticket response user experience, scoring 8.6. Reviewers mention that the intuitive interface of Spiceworks makes it easier for new users to get started.
- Reviewers mention that Vivantio excels in quality of support, achieving a score of 9.0 compared to Spiceworks' 8.4. Users on G2 highlight the responsiveness and helpfulness of Vivantio's support team, which can be crucial for businesses needing immediate assistance.
- Users say that Spiceworks Cloud Help Desk has a superior ticket collaboration feature, scoring 8.1, while Vivantio's collaboration tools received a higher score of 8.6. Reviewers mention that Vivantio's collaboration capabilities allow for seamless communication among team members, enhancing overall productivity.
- G2 users report that Spiceworks offers better asset management features with a score of 8.8, while Vivantio scored lower at 8.0. Users mention that Spiceworks provides a comprehensive view of assets, which is essential for effective IT management.
- Users on G2 highlight that Spiceworks Cloud Help Desk has a more robust reporting and analytics feature, scoring 9.1 compared to Vivantio's 8.2. Reviewers say that the detailed reports generated by Spiceworks help in making informed decisions based on ticket trends and performance metrics.
- Reviewers mention that Vivantio's self-service platform is more advanced, scoring 8.4, while Spiceworks scored lower at 8.9. Users report that Vivantio's self-service options, including a well-organized knowledge base and community forums, empower users to find solutions independently.
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Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Vivantio
Feature-inclusive, fully configurable service platform
Starting at $59.00
1 Agent License Per Month
Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.
Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management
Free Trial
Spiceworks Cloud Help Desk
No trial information availableVivantio
Free Trial is available
Ratings
Meets Requirements
8.6
286
8.7
270
Ease of Use
8.7
287
8.6
271
Ease of Setup
8.7
214
8.1
138
Ease of Admin
8.8
217
8.4
143
Quality of Support
8.4
235
9.0
248
Has the product been a good partner in doing business?
8.9
176
8.9
137
Product Direction (% positive)
8.1
286
9.1
265
Features by Category
Ticket and Case Management
8.2
13
|
Verified
8.8
140
8.3
13
|
Verified
8.6
139
8.8
11
|
Verified
8.5
133
8.3
10
8.6
131
8.8
7
|
Verified
8.7
135
8.8
11
|
Verified
8.6
134
8.1
12
|
Verified
8.6
131
9.0
8
|
Verified
8.3
124
Generative AI
Feature Not Available
7.5
66
Feature Not Available
7.6
66
Communication Channels
8.3
12
|
Verified
8.4
129
9.3
12
|
Verified
8.7
135
7.5
6
|
Verified
7.3
81
6.0
5
7.0
81
Feature Not Available
7.1
77
Platform
5.8
8
|
Verified
7.5
100
7.4
9
|
Verified
8.1
117
9.2
10
|
Verified
8.5
122
7.5
8
|
Verified
7.8
108
8.3
9
|
Verified
8.0
125
8.0
11
|
Verified
8.3
125
Administration
Not enough data
8.6
37
Not enough data
8.0
38
Not enough data
8.2
47
Service Desk
Not enough data
8.8
47
Not enough data
8.8
48
Not enough data
8.2
46
Management
Not enough data
8.2
46
Not enough data
8.8
44
Not enough data
8.9
38
Not enough data
8.5
36
Not enough data
8.5
28
Functionality
Not enough data
8.8
48
Not enough data
8.8
40
Not enough data
8.6
39
Not enough data
8.1
44
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Investigation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
47
Self-Service Experience
Not enough data
8.0
70
Not enough data
8.0
72
Not enough data
8.1
58
Not enough data
7.9
57
Not enough data
8.1
75
Self-Service Platform
Not enough data
8.3
72
Not enough data
8.4
70
Not enough data
7.5
53
Not enough data
8.3
65
Incident Management
Feature Not Available
8.5
132
8.8
124
8.8
147
9.3
130
8.7
154
8.2
112
8.1
131
8.3
101
8.1
125
Reporting
8.6
126
8.2
149
8.4
106
8.2
138
Feature Not Available
8.0
116
Access & Usability
8.1
97
7.4
109
8.9
105
8.4
141
8.9
88
8.4
118
Feature Not Available
8.2
105
Categories
Categories
Shared Categories
Spiceworks Cloud Help Desk and Vivantio are categorized as Service Desk and Help Desk
Unique Categories
Spiceworks Cloud Help Desk has no unique categories
Vivantio is categorized as HR Service Delivery, IT Service Management (ITSM) Tools, IT Asset Management, HR Case Management, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vivantio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Information Technology and Services
19.0%
Outsourcing/Offshoring
14.5%
Telecommunications
7.6%
Hospital & Health Care
3.4%
Facilities Services
3.4%
Other
52.1%
Most Helpful Reviews
Spiceworks Cloud Help Desk
Most Helpful Favorable Review
Mike R.
Verified User in Electrical/Electronic Manufacturing
Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.
Most Helpful Critical Review
Angel Tomás G.
Verified User in Wholesale
It is limited about customizing the way the tickets are assigned, for example, you can not escalate them to a higher level. Another inconvenient is that, the creation-ticket template can not be customized at all, only colors and logo are modifiable.
Vivantio
Most Helpful Favorable Review
chandrashekar R.
Verified User in Information Technology and Services
Accessing and features reporting pulling , time tracking , this has been the the best experience i have ever had comparing all the vivanta's. Every one is so super good and well trained that there is no scope of errors. Vivantio’s client management...
Most Helpful Critical Review
Verified User in Non-Profit Organization Management
on prem means we dont get upgrades - this means the workflow tool doesnt work for us as it needs microsoft silverlight. The version we are on caps ticket types so means we are unable to include Problem management and doesnt highlight any duplicate issues....
Mike R.
Verified User in Electrical/Electronic Manufacturing
Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.
chandrashekar R.
Verified User in Information Technology and Services
Accessing and features reporting pulling , time tracking , this has been the the best experience i have ever had comparing all the vivanta's. Every one is so super good and well trained that there is no scope of errors. Vivantio’s client management...
Angel Tomás G.
Verified User in Wholesale
It is limited about customizing the way the tickets are assigned, for example, you can not escalate them to a higher level. Another inconvenient is that, the creation-ticket template can not be customized at all, only colors and logo are modifiable.
Verified User in Non-Profit Organization Management
on prem means we dont get upgrades - this means the workflow tool doesnt work for us as it needs microsoft silverlight. The version we are on caps ticket types so means we are unable to include Problem management and doesnt highlight any duplicate issues....
Alternatives
Discussions
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
Spiceworks Cloud Help Desk has no more discussions with answers
Are there any plans for a mobile app?
3 comments
NE
Hi Wayne,
Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was...Read more
Vivantio has no more discussions with answers
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