G2 reviewers report that Smokeball excels in user satisfaction, boasting a significantly higher overall rating compared to Time Matters®. Users appreciate Smokeball's intuitive design, which streamlines tasks and enhances efficiency, making it a favorite among firms looking for a reliable case management solution.
According to verified reviews, Time Matters® is noted for its user-friendliness, with some users finding it easy to navigate and manage their billable hours. However, it struggles to keep pace with the more robust features and higher satisfaction levels that Smokeball offers.
Users say that Smokeball's implementation process is quick and efficient, with many highlighting how the platform simplifies managing files, documents, and calendars. In contrast, Time Matters® has received feedback indicating that it can be challenging to configure to meet specific workflow needs.
Reviewers mention that Smokeball provides exceptional support, with a high quality of assistance that users find invaluable. Time Matters®, while having some positive feedback regarding support, does not match the level of satisfaction reported by Smokeball users.
G2 reviewers highlight that Smokeball's recent updates and product direction are well-received, with users feeling confident in the platform's future. Time Matters®, on the other hand, has received mixed feedback regarding its ability to adapt and evolve, which may concern potential users looking for long-term reliability.
According to recent user feedback, Smokeball is praised for its efficiency and thoughtful design, which significantly reduces the time spent on repetitive tasks. Time Matters® users appreciate having everything in one system, but they often express a desire for more advanced features that can enhance their overall productivity.
Smokeball is a hybrid-cloud software, which means you get the benefits of the cloud for unlimited storage purposes but also have access to the software and...Read more
Is there free training and online courses to help learn the software?
2 Comments
Official Response from Smokeball
Smokeball provides a holistic and award-winning onboarding and training program to make sure you are utilizing the software to its full potential. Receive...Read more
Do you provide law firm website services?
1 Comment
Official Response from Smokeball
No, but we have some great options and partners for you to consider! Chat with our support team to learn more.Read more
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