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Compare SMG - Service Management Group and SurveyMonkey 
Featured Products
At a Glance
Market Segments
Enterprise (52.0% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
SMG - Service Management Group
Star Rating
(50)4.6 out of 5
Market Segments
Enterprise (52.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SMG - Service Management GroupSurveyMonkey
Star Rating
(23,315)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user-friendliness, with many users highlighting its intuitive interface and ease of use. One user mentioned the ability to create a professionally structured survey in under a minute, thanks to its extensive library of over 500 expert-written templates.
- Users say that SMG - Service Management Group provides exceptional support, with an account team that deeply understands their business needs. Reviewers appreciate the tailored insights and recommendations that help maximize the benefits of their survey programs.
- According to verified reviews, SurveyMonkey's implementation process is notably quick and straightforward, with users reporting that they were able to conduct global surveys in just a matter of days. This contrasts with SMG, where some users may find the setup process less streamlined.
- Reviewers mention that while SMG has a strong focus on enterprise-level clients, SurveyMonkey is particularly favored by small businesses, making it a more accessible option for those looking for a cost-effective survey solution.
- G2 reviewers highlight that SurveyMonkey's overall satisfaction ratings are significantly higher, reflecting a broader base of positive experiences. Users frequently commend its AI enhancements, which streamline the survey creation process and improve data collection quality.
- Users note that while SMG's quality of support is rated highly, SurveyMonkey's ease of use and setup are standout features that contribute to a more positive day-to-day experience for users, making it a preferred choice for many.
Pricing
Entry-Level Pricing
SMG - Service Management Group
No pricing availableSurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
SMG - Service Management Group
No trial information availableSurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.1
32
9.0
20,498
Ease of Use
8.5
32
9.2
20,610
Ease of Setup
8.2
14
9.0
7,947
Ease of Admin
8.6
14
8.9
7,598
Quality of Support
9.3
28
8.6
14,538
Has the product been a good partner in doing business?
8.7
15
8.8
6,647
Product Direction (% positive)
8.2
26
7.7
20,060
Features by Category
Analytics
9.2
12
Not enough data
9.4
16
Not enough data
8.8
10
Not enough data
8.8
10
Not enough data
Customization
9.1
11
Not enough data
9.0
8
Not enough data
9.0
8
Not enough data
9.2
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
7.7
148
Not enough data
8.1
145
Not enough data
8.1
145
Feedback Analysis
Not enough data
8.2
143
Not enough data
7.9
142
Not enough data
7.6
138
Feedback Sources
Not enough data
8.1
144
Not enough data
9.0
147
Not enough data
7.8
139
Not enough data
7.7
138
Generative AI
Not enough data
7.3
131
Not enough data
7.6
84
Survey Management
Not enough data
9.0
1403
Not enough data
8.9
1407
Not enough data
8.6
1332
Not enough data
8.8
1373
Survey Customization
Not enough data
8.5
1152
Not enough data
8.2
1186
Not enough data
8.1
1075
Not enough data
8.1
901
Survey Insights
Not enough data
8.6
1330
Not enough data
8.0
932
Not enough data
8.5
1246
Not enough data
8.4
1133
Agentic AI - Survey
Not enough data
7.6
148
Not enough data
7.7
147
Not enough data
8.0
151
Customization
Not enough data
8.6
208
Not enough data
8.3
192
Not enough data
8.7
212
Not enough data
8.6
222
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.6
203
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.6
8
Not enough data
9.3
9
Not enough data
9.4
6
Not enough data
Platform Content
9.7
6
Not enough data
10.0
6
Not enough data
9.6
8
Not enough data
9.7
6
Not enough data
Platform Additional Functionality
9.7
5
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
Not enough data
Not enough data
Platform
8.1
7
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.2
8
Not enough data
9.4
8
Not enough data
9.3
5
Not enough data
8.1
8
Not enough data
8.1
8
Not enough data
Categories
Categories
Shared Categories
SMG - Service Management Group and SurveyMonkey are categorized as Feedback Analytics
Unique Categories
SMG - Service Management Group is categorized as Experience Management and Employee Engagement
SurveyMonkey is categorized as Survey and Online Form Builder
Reviews
Reviewers' Company Size
SMG - Service Management Group
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
32.0%
Restaurants
28.0%
Food & Beverages
22.0%
Hospitality
4.0%
Hospital & Health Care
2.0%
Other
12.0%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
what is the best way to get the weekly and period reports to send on there own
1 Comment
SB
Hi Shawn F. please reach out to your Account Management team for assistance. They will be happy to help! Read more
How do I enable the printer from my phone ? It wants me to download it to a pdf however it won't allow me to get in to it because it says the pdf is corrupt
1 Comment
SS
Hi Kendra, thanks for reaching out on this issue. If this is still an issue for you, I encourage you to engage with the SMG Support Center at...Read more
SMG - Service Management Group has no more discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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