Compare Smartsupp and tawk.to 
At a Glance
Market Segments
Small-Business (96.5% of reviews)
Small-Business (74.9% of reviews)
Entry-Level Pricing
Free 999 agents Per Month
Free Per Month
Smartsupp
Star Rating
(726)4.7 out of 5
Market Segments
Small-Business (96.5% of reviews)
Entry-Level Pricing
Free 999 agents Per Month
Browse all 4 pricing planstawk.to
Star Rating
(190)4.5 out of 5
Market Segments
Small-Business (74.9% of reviews)
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Smartsupp excels in its Live Chat feature, scoring 9.2, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, tawk.to also offers a strong Live Chat feature but with a slightly lower score of 9.3, indicating a competitive edge in user satisfaction.
- Reviewers mention that Smartsupp's AI Text Generation feature is rated at 8.3, which is significantly higher than tawk.to's score of 7.0. This suggests that Smartsupp's AI capabilities are more robust, allowing for better automated responses and content generation.
- Users on G2 highlight Smartsupp's Customization Interface with a score of 8.8, which reviewers say allows for extensive personalization of chat widgets. Tawk.to, while also customizable, has a slightly lower score, indicating that Smartsupp may offer more flexibility in tailoring the user experience.
- G2 users report that Smartsupp's Quality of Support is rated at 8.9, which is higher than tawk.to's 8.4. Reviewers mention that Smartsupp provides more responsive and helpful customer service, making it a better choice for businesses that prioritize support.
- Users say that Smartsupp's Lead Qualification feature scores 8.9, which reviewers mention helps in effectively filtering and managing leads. Tawk.to's score of 8.5 indicates it is still effective but may not be as comprehensive in lead management as Smartsupp.
- Reviewers mention that Smartsupp's Meeting Scheduling feature, rated at 8.4, is a valuable tool for businesses looking to streamline appointments. Tawk.to, with a score of 8.0, may not offer the same level of integration or ease of use in scheduling meetings.
Featured Products
Sponsored
AiSDR
(32)
Live Chat
Visit Website
Sponsored
Customerly
(34)
Live Chat
Visit Website
Pricing
Entry-Level Pricing
Smartsupp
FREE
Free
999 agents Per Month
Ideal for individuals enhancing website performance with Live Chat. This plan comes with unlimited number of agent seats.
- Live chat
- 50 conversations / month
- FB Messenger integration
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Smartsupp
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
9.0
618
9.1
164
Ease of Use
9.3
637
9.1
163
Ease of Setup
9.2
537
9.3
78
Ease of Admin
9.0
492
9.1
76
Quality of Support
8.9
506
8.4
133
Has the product been a good partner in doing business?
9.0
450
8.9
65
Product Direction (% positive)
9.2
631
9.0
156
Features by Category
Messenger
8.5
155
Not enough data
7.9
148
Not enough data
9.2
160
Not enough data
8.7
158
Not enough data
Channels
8.0
143
Not enough data
8.9
148
Not enough data
7.6
132
Not enough data
7.0
133
Not enough data
7.7
132
Not enough data
Customers
8.3
138
Not enough data
8.3
140
Not enough data
8.2
141
Not enough data
8.2
133
Not enough data
8.3
142
Not enough data
Lead Facilitation
9.0
62
Not enough data
8.8
61
Not enough data
8.6
61
Not enough data
8.2
60
Not enough data
Organization
8.5
56
Not enough data
8.6
57
Not enough data
8.6
55
Not enough data
Performance Analysis
8.4
55
Not enough data
8.4
56
Not enough data
Sales Analysis
8.4
55
Not enough data
8.3
55
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
8.6
272
Not enough data
8.8
271
Not enough data
8.8
263
Not enough data
8.7
267
Not enough data
Feature Not Available
Not enough data
Platform
9.1
272
Not enough data
8.8
263
Not enough data
8.7
258
Not enough data
8.7
255
Not enough data
8.0
235
Not enough data
8.5
250
Not enough data
8.8
254
Not enough data
Generative AI
8.0
216
Not enough data
Feature Not Available
Not enough data
Customer Support
8.8
113
Not enough data
8.1
113
Not enough data
8.5
111
Not enough data
Automation
8.6
109
Not enough data
8.7
107
Not enough data
8.6
110
Not enough data
Artificial Intelligence
8.5
107
Not enough data
8.5
109
Not enough data
8.3
106
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.1
425
9.3
130
|
Verified
9.0
427
8.9
131
|
Verified
Feature Not Available
8.0
97
|
Verified
9.0
406
9.0
115
|
Verified
Feature Not Available
8.4
38
Internal Use
8.8
415
8.5
124
|
Verified
8.7
412
8.9
120
|
Verified
Feature Not Available
8.5
110
Feature Not Available
8.7
112
|
Verified
8.7
397
8.7
108
|
Verified
Feature Not Available
8.4
109
|
Verified
Categories
Categories
Shared Categories
Smartsupp and tawk.to are categorized as Live Chat
Unique Categories
Smartsupp is categorized as Customer Service Automation, AI Sales Assistant, Conversational Marketing, and Chatbots
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Smartsupp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
7.6%
Consumer Goods
3.9%
Automotive
3.8%
Apparel & Fashion
3.8%
Marketing and Advertising
3.6%
Other
77.3%
Computer Software
12.6%
Information Technology and Services
10.9%
Marketing and Advertising
8.7%
Internet
5.5%
Education Management
4.4%
Other
57.9%
Most Helpful Reviews
Smartsupp
Most Helpful Favorable Review
Sławek O.
Verified User in Printing
In today's digital age, effective communication with website visitors is paramount, and live chat has emerged as a valuable tool for businesses to engage customers in real-time. Smartsupp, a popular chat bot plugin for WordPress, promises to enhance user...
Most Helpful Critical Review
Veronika H.
Verified User in Apparel & Fashion
the statistics contain little information, we would welcome more detailed information
tawk.to
Most Helpful Favorable Review
Gaurav S.
Verified User in Information Technology and Services
The most amazing part of the tawk to the tool is its easy integration feature. You can easily integrate with your website whether it's a WordPress-based website or a proper PHP-coded one.
Most Helpful Critical Review
Verified User in Marketing and Advertising
I repeatedly asked for help as my clients complained they did not get mails from the helpdesk system. I repeatedly complained to Tawk.to and they did nothing to solve it. They tried blaming it on me, but whenever I used my own mail to reply to customers all...
Sławek O.
Verified User in Printing
In today's digital age, effective communication with website visitors is paramount, and live chat has emerged as a valuable tool for businesses to engage customers in real-time. Smartsupp, a popular chat bot plugin for WordPress, promises to enhance user...
Gaurav S.
Verified User in Information Technology and Services
The most amazing part of the tawk to the tool is its easy integration feature. You can easily integrate with your website whether it's a WordPress-based website or a proper PHP-coded one.
Veronika H.
Verified User in Apparel & Fashion
the statistics contain little information, we would welcome more detailed information
Verified User in Marketing and Advertising
I repeatedly asked for help as my clients complained they did not get mails from the helpdesk system. I repeatedly complained to Tawk.to and they did nothing to solve it. They tried blaming it on me, but whenever I used my own mail to reply to customers all...
Discussions
make it inerract with whatsup
2 comments
MW
Certainly! Please provide the text in the Unknown Language that you would like me to translate into English.Read more
Smartsupp has no more discussions with answers
What is tawk.to used for?
1 comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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