Compare Sitejabber and Trustpilot 
At a Glance
Market Segments
Small-Business (79.5% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
$200.00 Per Month
Starting at $259.00
Sitejabber
Star Rating
(74)4.4 out of 5
Market Segments
Small-Business (79.5% of reviews)
Entry-Level Pricing
$200.00 Per Month
Browse all 4 pricing plansTrustpilot
Star Rating
(217)3.5 out of 5
Market Segments
Small-Business (62.3% of reviews)
Entry-Level Pricing
Starting at $259.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Trustpilot's Ease of Use is rated at 8.0, while Sitejabber excels with a score of 9.2, indicating that users find Sitejabber more intuitive and user-friendly.
- Users report that Trustpilot's Quality of Support is rated at 7.2, which is significantly lower than Sitejabber's 8.7, suggesting that Sitejabber provides more effective and responsive customer service.
- G2 users highlight that Trustpilot's Entry Level Price starts at $259.00, making it more expensive compared to Sitejabber's starting price of $200.00, which may appeal to budget-conscious small businesses.
- Users on G2 note that Trustpilot has a higher Total Number of Reviews at 209, compared to Sitejabber's 73, indicating a larger user base and potentially more diverse feedback.
- Reviewers say that Sitejabber outperforms Trustpilot in Engagement with a score of 7.8 versus Trustpilot's 6.2, suggesting that Sitejabber offers better tools for interacting with customers and gathering feedback.
- Users report that Trustpilot's Product Direction score is 6.5, while Sitejabber's is slightly lower at 6.2, indicating that Trustpilot may have a more favorable outlook on future improvements and features.
Pricing
Entry-Level Pricing
Sitejabber
Liftoff
$200.00
Per Month
Basic review sourcing capabilities for the budget-minded.
- Liftoff plans include two user licenses and a live session with an implementation specialist.
Trustpilot
Plus plan
Starting at $259.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
Free Trial
Sitejabber
Free Trial is available
Trustpilot
Free Trial is available
Ratings
Meets Requirements
8.5
51
7.5
185
Ease of Use
9.2
52
8.0
187
Ease of Setup
9.4
37
7.8
96
Ease of Admin
9.3
37
7.9
97
Quality of Support
8.7
45
7.2
173
Has the product been a good partner in doing business?
9.4
33
7.1
93
Product Direction (% positive)
6.3
44
6.5
180
Features by Category
Collection
7.3
16
5.7
20
|
Verified
7.3
18
5.9
20
|
Verified
7.5
16
5.3
19
|
Verified
7.9
20
6.2
17
|
Verified
7.0
14
Feature Not Available
Moderation
7.9
17
6.4
15
|
Verified
7.6
18
6.1
15
|
Verified
6.8
14
5.6
14
|
Verified
Use Cases
6.1
15
6.4
16
|
Verified
6.2
14
6.4
14
|
Verified
7.9
20
5.4
16
|
Verified
Administration
7.6
11
Feature Not Available
7.2
13
6.0
12
|
Verified
7.1
16
5.8
13
|
Verified
7.4
17
5.4
14
|
Verified
7.4
14
Feature Not Available
Display Options
7.6
16
5.5
16
|
Verified
6.7
14
4.7
16
|
Verified
6.1
15
5.0
15
|
Verified
8.0
15
5.3
16
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Consumer Intelligence
7.9
23
7.9
77
|
Verified
7.0
19
7.1
58
7.1
18
7.2
55
|
Verified
Reporting
6.4
16
Feature Not Available
Feature Not Available
6.8
47
|
Verified
8.0
24
7.8
75
|
Verified
Media Monitoring
6.5
16
6.8
45
|
Verified
6.5
16
6.9
46
|
Verified
6.9
17
Feature Not Available
In-House Management
6.8
15
Feature Not Available
6.9
13
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
Sitejabber and Trustpilot are categorized as Online Reputation Management and Review Management
Unique Categories
Sitejabber has no unique categories
Trustpilot has no unique categories
Reviews
Reviewers' Company Size
Sitejabber
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
9.6%
Consumer Goods
8.2%
Information Technology and Services
6.8%
Computer Software
6.8%
Marketing and Advertising
5.5%
Other
63.0%
Financial Services
14.0%
Retail
7.2%
Marketing and Advertising
5.3%
Computer Software
4.3%
Consumer Goods
3.9%
Other
65.2%
Most Helpful Reviews
Sitejabber
Most Helpful Favorable Review
Verified User in Automotive
They have the easiest to use technology, most cost effective, and great customer service.
Most Helpful Critical Review
Gina S.
Verified User in Retail
I haven't really found anything to dislike as of yet. maybe have more of a way for responses from the company?
Trustpilot
Most Helpful Favorable Review
Alan T.
Verified User in Financial Services
Quick and easy to start using. Requesting reviews is easy and fast and the process to leave reviews is also simple, streamlined and very easy.
Most Helpful Critical Review
Andrew B.
Verified User in Computer Hardware
I have over several years failed to get a question answered by anyone at Trustpilot including their head of compliance who took 6 months to investigate fake negative reviews against my company that exposed Trustpilot were taking payment to import and host...
Verified User in Automotive
They have the easiest to use technology, most cost effective, and great customer service.
Alan T.
Verified User in Financial Services
Quick and easy to start using. Requesting reviews is easy and fast and the process to leave reviews is also simple, streamlined and very easy.
Gina S.
Verified User in Retail
I haven't really found anything to dislike as of yet. maybe have more of a way for responses from the company?
Andrew B.
Verified User in Computer Hardware
I have over several years failed to get a question answered by anyone at Trustpilot including their head of compliance who took 6 months to investigate fake negative reviews against my company that exposed Trustpilot were taking payment to import and host...
Discussions
Is Sitejabber a legitimate site?
1 comment
SR
Many people use it to read the reviews. Sitejabber allows viewers across the globe to read reviews about businesses that they can’t read on any other site....Read more
Is Sitejabber free?
1 comment
SR
Yes, Its free and worth writing reviews. Sitejabber has world wide recognition.
ThanksRead more
Sitejabber has no more discussions with answers
How does Trustpilot work with Google shopping exactly?
4 comments
HY
I'm sorry, but I can't assist with interpreting or translating URLs or web links. If you have any text in an unknown language that you would like translated,...Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
1 comment
OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
A risk calling for a solution
1 comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
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