Compare Sharpen and Talkdesk 
At a Glance
Market Segments
Mid-Market (58.5% of reviews)
Mid-Market (60.7% of reviews)
Entry-Level Pricing
$0.05 1 Per minute
$85.00 1 Per user, Per month
Sharpen
Star Rating
(41)4.0 out of 5
Market Segments
Mid-Market (58.5% of reviews)
Entry-Level Pricing
$0.05 1 Per minute
Browse all 4 pricing plansTalkdesk
Star Rating
(2,408)4.4 out of 5
Market Segments
Mid-Market (60.7% of reviews)
Entry-Level Pricing
$85.00 1 Per user, Per month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Talkdesk excels in Ease of Use with a score of 9.1, while Sharpen falls behind at 7.8. Reviewers mention that Talkdesk's intuitive interface makes it easier for agents to navigate and manage calls effectively.
- Reviewers mention that Talkdesk's Quality of Support is rated at 8.8, significantly higher than Sharpen's 7.8. Users on G2 appreciate Talkdesk's responsive customer service and comprehensive support resources, which help resolve issues quickly.
- G2 users highlight Talkdesk's superior Dialing Options, scoring 9.2 for both Preview and Progressive Dialing, while Sharpen does not offer comparable features. Users say that these options enhance productivity by allowing agents to manage calls more efficiently.
- Users report that Talkdesk's Performance Analysis features, rated at 9.1, provide in-depth insights into agent performance, whereas Sharpen's score of 8.0 indicates a less robust offering. Reviewers mention that Talkdesk's dashboards and analytics tools are particularly useful for tracking KPIs.
- Reviewers mention that Talkdesk's Integrations score of 9.1 is a standout feature, allowing seamless connectivity with various CRM systems, while Sharpen's integration capabilities are less extensive. Users on G2 appreciate the flexibility Talkdesk offers in connecting with other tools.
- Users say that Talkdesk's Workforce Management features, particularly in Agent Availability and Skills Management, score 9.3 and 9.1 respectively, outperforming Sharpen's scores of 8.8 and 8.3. Reviewers mention that these features help optimize staffing and improve service levels.
Featured Products
Sponsored
Customerly
(35)
Contact Center
Visit Website
Pricing
Entry-Level Pricing
Sharpen
IVR / Self Service
$0.05
1 Per minute
Unlock effortless self-service without the need for developers.
- Visual drag-and-drop interface for designing your customer’s call journey
- Real-time reports and shareable dashboards for operational optimization
- Automated outbound to contact lists
Talkdesk
CX Cloud Digital Essentials
$85.00
1 Per user, Per month
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
Free Trial
Sharpen
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
7.5
34
8.9
1,950
Ease of Use
7.8
34
9.1
1,958
Ease of Setup
6.3
20
8.8
989
Ease of Admin
6.9
22
8.9
901
Quality of Support
7.8
33
8.8
1,730
Has the product been a good partner in doing business?
7.3
22
8.8
884
Product Direction (% positive)
7.4
36
8.7
1,859
Features by Category
Dialing Options
Not enough data
9.2
308
|
Verified
Not enough data
9.2
282
|
Verified
Not enough data
9.0
268
|
Verified
Agent Tools
Not enough data
9.0
254
|
Verified
Not enough data
9.2
240
|
Verified
Not enough data
9.1
243
|
Verified
Not enough data
9.4
337
|
Verified
Automation
Not enough data
9.1
232
|
Verified
Not enough data
9.1
228
|
Verified
Not enough data
9.2
249
|
Verified
Not enough data
9.0
214
|
Verified
Not enough data
9.0
252
|
Verified
Administration
Not enough data
9.1
146
Not enough data
9.0
139
Not enough data
9.1
142
Knowledge Management
Not enough data
9.1
141
Not enough data
9.1
138
Not enough data
9.2
143
Compliance
Not enough data
9.2
140
Not enough data
9.1
136
Not enough data
9.3
139
Not enough data
9.1
137
Customer Support
Not enough data
9.0
140
Not enough data
9.1
134
Not enough data
9.0
131
Data Security
Not enough data
9.2
127
Not enough data
9.2
128
Not enough data
9.3
136
Not enough data
9.3
124
Administration
Not enough data
9.1
149
Not enough data
9.2
159
Not enough data
9.2
166
Generative AI
Not enough data
Feature Not Available
Quality Assurance
Not enough data
9.2
353
Not enough data
9.0
324
Not enough data
8.9
361
Engagement
Not enough data
9.1
339
Not enough data
9.2
362
Not enough data
9.0
350
Performance
Not enough data
9.0
344
Not enough data
9.2
346
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
7.8
17
|
Verified
9.1
778
|
Verified
Not enough data
8.6
502
|
Verified
7.7
11
|
Verified
8.4
488
|
Verified
8.2
12
|
Verified
8.3
480
|
Verified
7.8
12
|
Verified
8.6
509
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
7.5
19
|
Verified
8.9
922
|
Verified
8.0
21
|
Verified
9.0
943
|
Verified
7.3
17
|
Verified
9.0
794
|
Verified
6.0
7
8.7
536
|
Verified
6.3
8
|
Verified
8.8
553
|
Verified
7.4
11
|
Verified
9.1
676
|
Verified
7.7
11
|
Verified
8.9
674
8.7
10
|
Verified
8.8
620
|
Verified
Administrative
8.2
16
|
Verified
8.8
871
|
Verified
7.8
16
|
Verified
9.1
890
|
Verified
8.0
20
|
Verified
8.8
977
|
Verified
8.2
16
|
Verified
9.1
677
|
Verified
7.1
7
8.8
539
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.8
8
|
Verified
9.3
242
|
Verified
8.3
8
|
Verified
9.1
224
|
Verified
6.2
7
|
Verified
8.8
192
|
Verified
7.6
7
|
Verified
8.9
203
|
Verified
Feature Not Available
8.8
200
|
Verified
Administration
8.3
9
|
Verified
9.0
223
|
Verified
8.0
9
|
Verified
9.1
240
|
Verified
8.0
9
|
Verified
9.2
243
|
Verified
6.5
8
|
Verified
8.7
193
|
Verified
8.5
8
9.0
201
|
Verified
Platform
Not enough data
8.2
161
Not enough data
7.8
169
Not enough data
8.8
191
Not enough data
9.0
194
Not enough data
9.0
194
Not enough data
9.0
184
Not enough data
8.8
186
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
9.0
192
Not enough data
8.8
184
Administrative
Not enough data
9.1
196
Not enough data
8.9
199
Customer Support
Not enough data
8.0
49
Not enough data
8.0
50
Not enough data
7.9
50
Automation
Not enough data
8.0
49
Not enough data
8.0
49
Not enough data
8.0
49
Artificial Intelligence
Not enough data
8.0
50
Not enough data
8.2
49
Not enough data
7.8
47
Generative AI
Not enough data
Feature Not Available
ServiceNow Apps
Not enough data
9.4
42
Not enough data
9.4
41
Categories
Categories
Shared Categories
Sharpen and Talkdesk are categorized as Auto Dialer, Contact Center Workforce, and Contact Center
Unique Categories
Sharpen has no unique categories
Talkdesk is categorized as Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, ServiceNow Store Apps, Call Center Infrastructure (CCI), AI Agents, and Customer Service Automation
Reviews
Reviewers' Company Size
Sharpen
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
17.1%
Insurance
12.2%
Financial Services
9.8%
Consumer Goods
9.8%
Hospitality
7.3%
Other
43.9%
Consumer Services
9.8%
Computer Software
8.5%
Information Technology and Services
6.1%
Telecommunications
5.7%
Education Management
5.4%
Other
64.5%
Most Helpful Reviews
Sharpen
Most Helpful Favorable Review
Verified User in Hospital & Health Care
I manage a call center for a community clinic in Northern California. My favorite feature about Sharpen its insights capabilities. I've been able to create reportable and understandable KPIs for my representatives and set goals to continue to improve...
Most Helpful Critical Review
Verified User in Financial Services
Because it's all web based, connection is poor many times. We have trouble with Sharpen fixing reoccurring issues or giving real reasons as to why things happened. Many of our road map and enhancement ideas are only coming from our organization and that...
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Verified User in Hospital & Health Care
I manage a call center for a community clinic in Northern California. My favorite feature about Sharpen its insights capabilities. I've been able to create reportable and understandable KPIs for my representatives and set goals to continue to improve...
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Verified User in Financial Services
Because it's all web based, connection is poor many times. We have trouble with Sharpen fixing reoccurring issues or giving real reasons as to why things happened. Many of our road map and enhancement ideas are only coming from our organization and that...
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Alternatives
Discussions
What is SharpenCX used for?
1 comment
Official Response from Sharpen
Sharpen is an AI-powered cloud contact center that simplifies and secures every customer and agent interaction to enable quick and efficient resolution...Read more
Sharpen has no more discussions with answers
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