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Sharpen Pricing Overview

Sharpen at a glance

Transparent pricing with no hidden fees or mysterious billing nonsense.

Sharpen has 4 pricing editions, from $0.05 to $135. Look at different pricing editions below and see what edition and features meet your budget and needs.
NamePriceFeatures
IVR / Self Service
$0.051 Per minute
Unlock effortless self-service without the need for developers.
  • Visual drag-and-drop interface for designing your customer’s call journey
  • Real-time reports and shareable dashboards for operational optimization
  • Automated outbound to contact lists
  • Interaction recording
Core Agent
$90.001 User License
Connect with customers with our omnichannel agent-friendly interface.
  • Intuitive desktop empowers agents with customer information and real-time KPIs on one screen
  • Default and customizable reports give you the data you need most
  • Drag and drop, sharable customizable dashboards
  • Design chatbots to enable customers to self-serve over digital
  • Unified, web-based admin portal
Performance
$105.001 User License
Own your outcomes with omnichannel quality management.
  • Coaching, performance management and scorecard tools strengthen remote management
  • Screen-recording for post-interaction analysis
  • Customer satisfaction (CSAT) data collection
  • Keyword or phrase-based interaction reporting
  • Instant contextual coaching without pulling your agents out of queue
Workforce
$135.001 User License
Have the right agents staffed at the right times with workforce management tools.
  • Predictive forecasting and automated scheduling
  • ACD integration and workforce management reporting
  • Real-time intraday adherence and shift bidding
  • Mobile app enables agents to manage schedules, trade shifts, and make time-off requests.
Download complete pricing list

Sharpen pricing & plans

Pricing information for Sharpen is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Sharpen must be conducted with the seller.
Pricing information was last updated on November 05, 2024
Questions about pricing?

Sharpen Pricing Reviews

Melody E.
ME
Customer Care Center Manager/ FSOP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Sharpen?

Their helpdesk is probably the most helpful thing I've encountered any system. Anytime I have questions, concerns, or trying to build for they're always right there to lend me a hand. I know extra charge and they are so friendly. Review collected by and hosted on G2.com.

What do you dislike about Sharpen?

The usual cloud glitches. Not capturing interactions notes in reports from email queues Review collected by and hosted on G2.com.

What problems is Sharpen solving and how is that benefiting you?

It's helping us solve workforce justifications and giving us actual efficiency results in our call center work using reporting tools that exceed expectations Review collected by and hosted on G2.com.

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