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Compare ServiceTitan and mHelpDesk 
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At a Glance
Market Segments
Small-Business (65.0% of reviews)
Small-Business (43.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceTitan
Star Rating
(339)4.5 out of 5
Market Segments
Small-Business (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceTitanmHelpDesk
Star Rating
(145)4.0 out of 5
Market Segments
Small-Business (43.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about mHelpDeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that mHelpDesk excels in its ease of use with a score of 8.3, making it a preferred choice for small businesses looking for straightforward software. In contrast, ServiceTitan, while slightly higher at 8.5, is noted for its more complex features that may require additional training.
- Reviewers mention that mHelpDesk's customer management features, including self-service portals and customer profiles, are user-friendly and effective, scoring well in user satisfaction. However, ServiceTitan's customer management tools are highlighted for their advanced capabilities, particularly in client notifications, which scored 8.5, indicating a more robust communication system.
- G2 users indicate that mHelpDesk's ease of setup is a strong point with a score of 7.6, allowing businesses to get started quickly. In contrast, ServiceTitan's setup score of 6.8 suggests that users may face challenges during initial implementation, which could delay productivity.
- Users on G2 report that ServiceTitan shines in dispatch and booking functionalities, scoring 8.8 and 8.5 respectively, which are crucial for field service management. mHelpDesk, while competent, scores lower in these areas, indicating that ServiceTitan may offer a more efficient scheduling experience.
- Reviewers mention that mHelpDesk's reporting and analytics features score 8.1 and 8.0, respectively, providing essential insights for small businesses. However, ServiceTitan outperforms in this area with scores of 8.4 for both reports and analytics, suggesting a more comprehensive data analysis capability.
- Users say that while both products offer invoicing capabilities, ServiceTitan's invoicing score of 8.6 indicates a more streamlined process, which is crucial for businesses looking to enhance their billing efficiency compared to mHelpDesk's score of 8.1.
Pricing
Entry-Level Pricing
ServiceTitan
No pricing availablemHelpDesk
No pricing availableFree Trial
ServiceTitan
No trial information availablemHelpDesk
Free Trial is available
Ratings
Meets Requirements
8.8
281
8.2
113
Ease of Use
8.5
285
8.3
115
Ease of Setup
6.9
213
7.6
45
Ease of Admin
8.1
192
8.0
45
Quality of Support
7.8
276
8.2
114
Has the product been a good partner in doing business?
8.7
193
7.6
45
Product Direction (% positive)
9.1
276
7.0
113
Features by Category
Bill Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Processing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Billing
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
82
Not enough data
6.8
78
Not enough data
Before the Job
7.4
182
8.0
57
8.9
200
7.9
53
8.4
195
8.1
53
8.4
190
7.9
52
On the Job
8.6
196
7.4
11
7.8
198
8.1
55
7.3
180
7.8
6
8.5
201
8.0
46
8.1
170
8.1
6
After the Job
8.4
200
8.1
56
8.3
198
8.0
47
8.7
198
8.1
42
7.9
181
8.1
38
Agentic AI - Field Service Management
4.6
16
Not enough data
4.7
16
Not enough data
4.8
16
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
ServiceTitan and mHelpDesk are categorized as Field Service Management
Unique Categories
ServiceTitan is categorized as Pest Control and HVAC
mHelpDesk is categorized as Billing and Repair Shop
Reviews
Reviewers' Company Size
ServiceTitan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
mHelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
36.5%
Consumer Services
24.0%
Utilities
4.6%
Marketing and Advertising
4.0%
Accounting
3.6%
Other
27.4%
Hospital & Health Care
10.0%
Education Management
9.2%
Utilities
6.2%
Real Estate
4.6%
Insurance
4.6%
Other
65.4%
Discussions
Is it easy to migrate to ServiceTitan?
4 Comments
TB
It is if you dedicate the time and information needed to do so. Its the effort you put in that really makes the difference. Read more
What is ServiceTitan?
2 Comments
MS
ServiceTitan is a field service management software system and performs above all others!Read more
A way to make estimates in the office without first attaching them to an appointment?
1 Comment
MB
If you go into the customer and location (as if you were booking an appt) there's an option at the bottom to either book an appointment or create an...Read more
mHelpDesk has no discussions with answers
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