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Compare ServiceTeam ITSM and Spiceworks Cloud Help Desk 
Featured Products
At a Glance
Market Segments
Mid-Market (47.1% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
$45.00 1 Users Per Month
Free
ServiceTeam ITSM
Star Rating
(18)3.9 out of 5
Market Segments
Mid-Market (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
$45.00 1 Users Per Month
Free Trial is available
Browse all 2 pricing plansSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansServiceTeam ITSM vs Spiceworks Cloud Help Desk
When assessing the two solutions, reviewers found Spiceworks Cloud Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with Spiceworks Cloud Help Desk overall.
- Reviewers felt that Spiceworks Cloud Help Desk meets the needs of their business better than ServiceTeam ITSM.
- When comparing quality of ongoing product support, reviewers felt that ServiceTeam ITSM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Spiceworks Cloud Help Desk over ServiceTeam ITSM.
Pricing
Entry-Level Pricing
ServiceTeam ITSM
ServiceTeam ITSM Professional
$45.00
1 Users Per Month
Capabilities include:
- Incident, Problem, Service Request, Agreement/Contract and Configuration Management
- Codeless Configuration
- Management and Service Desk Dashboards and Reporting, including Power BI reports
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
ServiceTeam ITSM
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
7.6
14
8.6
286
Ease of Use
7.9
14
8.7
287
Ease of Setup
6.8
12
8.7
215
Ease of Admin
7.2
9
8.8
217
Quality of Support
8.5
13
8.4
235
Has the product been a good partner in doing business?
8.5
9
8.9
176
Product Direction (% positive)
7.7
15
8.1
286
Features by Category
Ticket and Case Management
8.2
10
8.2
13
|
Verified
8.3
9
8.3
13
|
Verified
8.0
9
8.8
11
|
Verified
8.3
10
8.3
10
8.3
9
8.8
7
|
Verified
6.8
10
8.8
11
|
Verified
8.0
10
8.1
12
|
Verified
9.1
9
9.0
8
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
7.4
9
8.3
12
|
Verified
8.9
9
9.3
12
|
Verified
7.1
8
7.5
6
|
Verified
6.7
8
6.0
5
6.7
7
Feature Not Available
Platform
6.5
9
5.8
8
|
Verified
8.8
10
7.4
9
|
Verified
8.8
10
9.2
10
|
Verified
8.8
10
7.5
8
|
Verified
7.8
9
8.3
9
|
Verified
7.8
9
8.0
11
|
Verified
Administration
7.1
7
Not enough data
7.1
8
Not enough data
7.9
7
Not enough data
Service Desk
8.6
7
Not enough data
7.1
7
Not enough data
7.9
7
Not enough data
Management
7.5
6
Not enough data
7.7
8
Not enough data
Feature Not Available
Not enough data
7.3
8
Not enough data
6.9
7
Not enough data
Functionality
8.3
8
Not enough data
Feature Not Available
Not enough data
6.4
7
Not enough data
7.9
8
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.1
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
Not enough data
Not enough data
Management Tools
7.6
7
Not enough data
8.6
6
Not enough data
6.4
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.0
9
Feature Not Available
8.0
9
8.8
125
7.5
8
9.3
131
6.7
9
8.2
113
6.7
8
8.2
102
Reporting
7.0
9
8.6
127
7.2
9
8.4
107
6.3
9
Feature Not Available
Access & Usability
6.9
9
8.1
98
7.8
9
8.9
106
8.0
9
8.9
89
7.6
9
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ServiceTeam ITSM and Spiceworks Cloud Help Desk are categorized as Service Desk and Help Desk
Unique Categories
ServiceTeam ITSM is categorized as Configuration Management, Incident Management, IT Alerting, and IT Service Management (ITSM) Tools
Spiceworks Cloud Help Desk has no unique categories
Reviews
Reviewers' Company Size
ServiceTeam ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
29.4%
Computer Software
29.4%
Manufacturing
5.9%
Consulting
5.9%
Internet
5.9%
Other
23.5%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
ServiceTeam ITSM has no discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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