Compare ServiceChannel and eMaint CMMS 
At a Glance
Market Segments
Enterprise (71.6% of reviews)
Mid-Market (50.9% of reviews)
Entry-Level Pricing
No pricing available
Free 1 User
ServiceChannel
Star Rating
(90)3.9 out of 5
Market Segments
Enterprise (71.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceChanneleMaint CMMS
Star Rating
(163)4.5 out of 5
Market Segments
Mid-Market (50.9% of reviews)
Entry-Level Pricing
Free 1 User
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that eMaint CMMS excels in asset tracking with a high score of 9.3 for Asset Register - Asset Tracking, while ServiceChannel's asset tracking features are rated lower, indicating that eMaint provides a more robust solution for managing assets effectively.
- Reviewers mention that eMaint CMMS offers superior quality of support with a score of 9.1, compared to ServiceChannel's 7.6, suggesting that users may find more reliable assistance and guidance when using eMaint.
- G2 users highlight that eMaint CMMS has a better ease of setup rating at 8.0, while ServiceChannel lags behind at 6.8, indicating that eMaint may be more user-friendly for new users during the initial implementation phase.
- Users on G2 note that eMaint CMMS provides more effective predictive maintenance features, scoring 7.7, while ServiceChannel does not have a comparable rating, suggesting that eMaint may offer more advanced tools for anticipating maintenance needs.
- Reviewers say that eMaint CMMS shines in analytics capabilities, particularly with dashboards rated at 9.0, while ServiceChannel's dashboards score 9.6, indicating that both products are strong but eMaint may offer more actionable insights for users.
- Users report that eMaint CMMS has a higher overall star rating of 4.5 compared to ServiceChannel's 3.8, reflecting a more favorable reception among users and potentially indicating a more satisfying user experience overall.
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Pricing
Entry-Level Pricing
ServiceChannel
No pricing availableeMaint CMMS
eMaint CMMS Demo
Free
1 User
- Schedule a free demo of eMaint CMMS online today.
Free Trial
ServiceChannel
No trial information availableeMaint CMMS
Free Trial is available
Ratings
Meets Requirements
7.4
80
8.8
147
Ease of Use
7.3
82
8.3
149
Ease of Setup
6.9
41
8.0
127
Ease of Admin
7.8
41
8.2
119
Quality of Support
7.6
77
9.1
147
Has the product been a good partner in doing business?
8.1
41
9.1
119
Product Direction (% positive)
7.6
79
9.0
144
Features by Category
Asset Definition
Not enough data
9.3
41
Not enough data
8.9
38
Not enough data
8.4
37
Asset Tracking
Not enough data
7.5
33
Not enough data
8.8
37
Not enough data
9.1
41
Monitoring
Not enough data
8.8
26
Not enough data
9.0
27
Not enough data
8.4
25
Analytics
Not enough data
9.0
28
Not enough data
9.0
28
Not enough data
8.0
26
Platform Basics
6.2
7
Not enough data
7.1
7
Not enough data
6.2
7
Not enough data
Platform Performance
6.9
7
Not enough data
7.4
7
Not enough data
Platform Functionality
7.6
7
Not enough data
7.4
7
Not enough data
7.5
6
Not enough data
Platform Additional Functionality
6.7
6
Not enough data
7.2
6
Not enough data
6.7
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Asset Definition
Not enough data
8.6
11
Not enough data
8.5
10
Not enough data
8.3
10
Not enough data
8.7
10
Asset Tracking
Not enough data
8.1
8
Not enough data
8.9
9
Not enough data
8.9
11
Inventory
Not enough data
9.3
10
Not enough data
8.8
11
Not enough data
8.8
10
Depreciation
Not enough data
7.7
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Maintenance
Not enough data
9.0
10
Not enough data
9.0
10
Not enough data
7.8
9
Not enough data
8.8
10
Not enough data
8.8
10
Not enough data
8.7
10
Field Service
Not enough data
8.9
9
Not enough data
9.8
8
Not enough data
8.6
6
Monitoring
Not enough data
9.8
7
Not enough data
10.0
7
Not enough data
10.0
6
Contract & Warranty
Not enough data
Not enough data
Not enough data
9.4
6
Not enough data
Not enough data
Analytics
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
9.3
7
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Condition Monitoring
Not enough data
7.9
21
Not enough data
7.9
21
Not enough data
8.1
20
Not enough data
9.0
21
Not enough data
8.4
20
Detection & Identification
Not enough data
8.5
21
Not enough data
8.5
21
Not enough data
8.5
20
Analysis & Insights
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
8.3
20
CMMS Platform Features
8.5
8
8.9
110
|
Verified
7.6
9
8.7
109
|
Verified
Feature Not Available
7.7
78
|
Verified
Not enough data
7.9
89
|
Verified
Not enough data
8.1
89
|
Verified
8.3
8
8.2
88
|
Verified
Feature Not Available
8.2
87
|
Verified
Not enough data
8.1
71
|
Verified
7.7
8
7.7
75
|
Verified
8.3
8
8.3
106
|
Verified
Facility Management Platform Features
7.6
20
8.3
26
Feature Not Available
8.6
22
Feature Not Available
7.9
11
6.7
7
8.2
10
7.7
18
7.6
18
7.3
21
8.8
17
Feature Not Available
8.6
6
7.3
23
8.0
27
7.3
15
7.5
19
7.4
16
7.5
16
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ServiceChannel and eMaint CMMS are categorized as Asset Tracking, CMMS, Facility Management, and Enterprise Asset Management (EAM)
Unique Categories
ServiceChannel is categorized as Contractor Management and ServiceNow Store Apps
eMaint CMMS is categorized as Predictive Maintenance and Asset Performance Management
Reviews
Reviewers' Company Size
ServiceChannel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eMaint CMMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
28.4%
Apparel & Fashion
9.1%
Restaurants
6.8%
Facilities Services
6.8%
Construction
6.8%
Other
42.0%
Manufacturing
8.0%
Facilities Services
6.7%
Food Production
6.1%
Mechanical or Industrial Engineering
4.9%
Oil & Energy
4.3%
Other
69.9%
Most Helpful Reviews
ServiceChannel
Most Helpful Favorable Review
Jon N.
Verified User in Apparel & Fashion
Overall it is easy to use for first time users if set up right. The PM part, Proposal approval and invoice section work well with no problems. The system is hardly ever down which makes the system very reliable. The support team are are well trained and...
Most Helpful Critical Review
Verified User in Non-Profit Organization Management
The inflexibility to change data categories to match our organization. The drop off of support. The add on fees for reporting and the lack of notification of systemwide issues/fixes and upgrades.
eMaint CMMS
Most Helpful Favorable Review
Assaad A.
Verified User in Airlines/Aviation
Issuing customized reports, Interactive plans and
Most Helpful Critical Review
Verified User in Information Technology and Services
Database tables are not relational. So if you have two areas of the system that you want to match up data or an ID, you cant really do that. When you relate a field, it just copies the values instead of it being actually relational. The system is also too...
Jon N.
Verified User in Apparel & Fashion
Overall it is easy to use for first time users if set up right. The PM part, Proposal approval and invoice section work well with no problems. The system is hardly ever down which makes the system very reliable. The support team are are well trained and...
Assaad A.
Verified User in Airlines/Aviation
Issuing customized reports, Interactive plans and
Verified User in Non-Profit Organization Management
The inflexibility to change data categories to match our organization. The drop off of support. The add on fees for reporting and the lack of notification of systemwide issues/fixes and upgrades.
Verified User in Information Technology and Services
Database tables are not relational. So if you have two areas of the system that you want to match up data or an ID, you cant really do that. When you relate a field, it just copies the values instead of it being actually relational. The system is also too...
Discussions
ServiceChannel has no discussions with answers
What are eMaint's work requestor options?
1 comment
Official Response from eMaint CMMS
Requestor Logins: Each work requestor has a unique eMaint login that allows them to submit requests, and view the history of their requests.
Email...Read more
eMaint CMMS has no more discussions with answers
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