Compare Sera and ServiceTitan 
At a Glance
Market Segments
Small-Business (77.4% of reviews)
Small-Business (63.9% of reviews)
Entry-Level Pricing
$399.00 Per Month
No pricing available
Sera
Star Rating
(53)4.3 out of 5
Market Segments
Small-Business (77.4% of reviews)
Entry-Level Pricing
$399.00 Per Month
Browse all 2 pricing plansServiceTitan
Star Rating
(304)4.5 out of 5
Market Segments
Small-Business (63.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceTitanSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceTitan excels in its dispatch functionality, with a score of 8.8, which reviewers mention allows for efficient job assignment and tracking. In contrast, Sera also scores 8.8 but lacks some of the advanced features that ServiceTitan offers, such as real-time updates and GPS tracking.
- Reviewers mention that Sera shines in booking, achieving a score of 9.1, which users say provides a seamless experience for scheduling appointments. ServiceTitan, while still strong at 8.5, does not offer the same level of user-friendly interface that Sera provides.
- G2 users highlight the quality of support as a significant advantage for Sera, scoring 9.3 compared to ServiceTitan's 7.7. Users report that Sera's support team is more responsive and helpful, particularly for small businesses needing quick assistance.
- Users on G2 note that ServiceTitan's ease of setup is a drawback, scoring only 6.8, while Sera scores 8.0. Reviewers mention that ServiceTitan's initial configuration can be complex and time-consuming, which may deter new users.
- Reviewers mention that both products perform well in analytics, with both scoring 8.4. However, users say that ServiceTitan offers more comprehensive reporting features, allowing for deeper insights into business performance compared to Sera.
- Users report that ServiceTitan's AI text summarization feature, scoring 8.1, is more effective than Sera's 7.5, with reviewers noting that it provides clearer summaries of job details and customer interactions, enhancing communication efficiency.
Featured Products
Sponsored
FieldPulse
(335)
Field Service Management
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Pricing
Entry-Level Pricing
Sera
Sera Starter Bundle (Includes 4 techs)
$399.00
Per Month
Includes unlimited back office users and up to 4 technicians. Annual contract required, billed monthly.
- Automated Dispatcher
- Online Dispatching and Scheduling
- Customer Job Notifications
ServiceTitan
No pricing availableFree Trial
Sera
No trial information availableServiceTitan
No trial information availableRatings
Meets Requirements
7.7
50
8.7
250
Ease of Use
9.0
52
8.5
252
Ease of Setup
8.1
37
6.8
182
Ease of Admin
8.5
34
8.0
168
Quality of Support
9.3
45
7.7
244
Has the product been a good partner in doing business?
8.8
35
8.7
169
Product Direction (% positive)
8.4
51
9.0
244
Features by Category
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Before the Job
8.2
33
7.4
155
8.8
34
8.8
172
8.0
33
8.3
167
9.1
33
8.5
162
On the Job
8.7
34
8.5
167
Feature Not Available
7.7
170
8.0
33
7.3
152
8.4
35
8.5
172
8.4
34
8.1
141
After the Job
8.0
34
8.4
171
8.4
34
8.4
169
8.4
34
8.6
170
8.2
33
7.8
154
Categories
Categories
Shared Categories
Sera and ServiceTitan are categorized as Field Service Management and HVAC
Reviews
Reviewers' Company Size
Sera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceTitan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
47.2%
Consumer Services
24.5%
Mechanical or Industrial Engineering
3.8%
Business Supplies and Equipment
3.8%
Wholesale
1.9%
Other
18.9%
Construction
35.8%
Consumer Services
23.0%
Utilities
4.7%
Marketing and Advertising
4.1%
Accounting
3.7%
Other
28.7%
Most Helpful Reviews
Sera
Most Helpful Favorable Review
Elizabeth V.
Verified User in Consumer Services
Sera is extremely easy to use and the training is very simple. Training goes beyond a normal training and the representatives are always there to help you when you need it. Implementation was pretty easy and quick.
Most Helpful Critical Review
Verified User in Environmental Services
Dislike: Unable to view a picture without downloading it, unable to apply tags, unable to view notes without going into the job, unable to drag out a call while a tech is on a call.
ServiceTitan
Most Helpful Favorable Review
Jordan O.
Verified User in Construction
Service titan has it all! We are able to dispatch, quote, track finances, and invoice with only one program.
Most Helpful Critical Review
Tracie P.
Verified User in Construction
Onboard - Go Live - Using Daily - Reports - Payroll - Tax Tracking - Price Book - Integrations with any other software... I could go on and on.
Elizabeth V.
Verified User in Consumer Services
Sera is extremely easy to use and the training is very simple. Training goes beyond a normal training and the representatives are always there to help you when you need it. Implementation was pretty easy and quick.
Jordan O.
Verified User in Construction
Service titan has it all! We are able to dispatch, quote, track finances, and invoice with only one program.
Verified User in Environmental Services
Dislike: Unable to view a picture without downloading it, unable to apply tags, unable to view notes without going into the job, unable to drag out a call while a tech is on a call.
Tracie P.
Verified User in Construction
Onboard - Go Live - Using Daily - Reports - Payroll - Tax Tracking - Price Book - Integrations with any other software... I could go on and on.
Discussions
Sera has no discussions with answers
Is it easy to migrate to ServiceTitan?
4 comments
TB
It is if you dedicate the time and information needed to do so. Its the effort you put in that really makes the difference. Read more
What is ServiceTitan?
2 comments
MS
ServiceTitan is a field service management software system and performs above all others!Read more
A way to make estimates in the office without first attaching them to an appointment?
1 comment
MB
If you go into the customer and location (as if you were booking an appt) there's an option at the bottom to either book an appointment or create an...Read more
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