Compare Sendbird and Stream 
At a Glance
Market Segments
Mid-Market (49.4% of reviews)
Small-Business (65.2% of reviews)
Entry-Level Pricing
$399.00 5000 MAU Per Month
No pricing available
Sendbird
Star Rating
(85)4.6 out of 5
Market Segments
Mid-Market (49.4% of reviews)
Entry-Level Pricing
$399.00 5000 MAU Per Month
Free Trial is available
Browse all 6 pricing plansStream
Star Rating
(46)4.5 out of 5
Market Segments
Small-Business (65.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about StreamSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sendbird excels in Ease of Setup with a score of 9.0, while Stream falls behind at 8.1, making Sendbird a more user-friendly option for quick deployment.
- Reviewers mention that Sendbird's Quality of Support is rated at 9.3, which is higher than Stream's 9.1, indicating that Sendbird may provide more effective assistance when users encounter issues.
- G2 users highlight Sendbird's superior Data Security rating of 9.4 compared to Stream's unspecified score, suggesting that Sendbird may offer more robust security features to protect user data.
- Users on G2 note that Sendbird's API Call Speed is rated at 8.9, slightly better than Stream's 8.6, which could lead to faster response times in applications that rely on API interactions.
- Reviewers say that Sendbird shines in In-App Messaging with a score of 9.2, while Stream's performance in this area is not specified, indicating that Sendbird may provide a more seamless messaging experience within applications.
- Users report that Sendbird's Customization capabilities are rated at 8.7, which is higher than Stream's unspecified score, suggesting that Sendbird may offer more flexibility for tailoring the software to specific business needs.
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Pricing
Entry-Level Pricing
Sendbird
Sendbird Chat Starter 5K
$399.00
5000 MAU Per Month
Get started with chat
- Messaging essentials
- Basic moderation
- Ticketed support
Stream
No pricing availableFree Trial
Sendbird
Free Trial is available
Stream
Free Trial is available
Ratings
Meets Requirements
8.9
68
9.2
28
Ease of Use
9.1
72
9.0
28
Ease of Setup
8.9
57
8.4
17
Ease of Admin
9.0
43
8.8
18
Quality of Support
9.3
69
9.4
28
Has the product been a good partner in doing business?
9.2
42
9.4
17
Product Direction (% positive)
9.0
71
9.5
25
Features by Category
Campaigns
8.5
11
Not enough data
7.7
11
Not enough data
7.3
11
Not enough data
Feature Not Available
Not enough data
7.9
11
Not enough data
Analytics
7.9
11
Not enough data
7.7
11
Not enough data
Optimization
Feature Not Available
Not enough data
7.9
11
Not enough data
8.2
10
Not enough data
7.4
11
Not enough data
Functionality
8.7
53
8.6
17
8.9
53
8.6
17
8.8
49
8.7
14
Support
8.5
52
8.6
17
8.1
50
7.9
14
9.0
52
8.7
17
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
API Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
9.0
10
Not enough data
9.4
11
Not enough data
Interaction
8.3
11
Not enough data
8.5
10
Not enough data
8.9
11
Not enough data
8.5
10
Not enough data
8.8
10
Not enough data
Learning
Feature Not Available
Not enough data
7.5
10
Not enough data
Content Generation
8.2
10
Not enough data
8.5
10
Not enough data
System
9.2
11
Not enough data
8.5
10
Not enough data
8.8
11
Not enough data
8.8
11
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
17
Feature Not Available
7.8
17
Feature Not Available
Feature Not Available
Feature Not Available
Communication
Feature Not Available
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
9.2
22
Not enough data
Feature Not Available
Not enough data
Internal Use
8.7
22
Not enough data
8.0
19
Not enough data
7.8
21
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.7
21
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sendbird and Stream are categorized as Push Notification, Communication Platform as a Service, and Live Chat
Reviews
Reviewers' Company Size
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Stream
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.3%
Health, Wellness and Fitness
9.9%
Financial Services
7.4%
Hospital & Health Care
6.2%
Food & Beverages
6.2%
Other
58.0%
Information Technology and Services
13.0%
Health, Wellness and Fitness
10.9%
Computer Software
8.7%
Mental Health Care
6.5%
Automotive
6.5%
Other
54.3%
Most Helpful Reviews
Sendbird
Most Helpful Favorable Review
Aditya K.
Verified User in Computer Software
The dashboards Sendbird provides are quite informative. You can track down every single user down to their every bit of information and this makes troubleshooting rather easy. The UI design of the web dashboards is intuitive and seamless to navigate...
Most Helpful Critical Review
Verified User in Online Media
The monthly costs were out of hand. Less than 2% of our registered users actually utilized the chat feature, yet we paid for each and every user as if they were active. They need to adjust their pricing to account for users who actually USE the product and...
Stream
Most Helpful Favorable Review
Verified User in Computer Software
Nothing that I can think of, unfortunately.
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
The Flutter library is incomplete compared to native Android and iOS libraries missing many features. Also, the FCM push notification needs service account keys, which is a significant security threat.
Aditya K.
Verified User in Computer Software
The dashboards Sendbird provides are quite informative. You can track down every single user down to their every bit of information and this makes troubleshooting rather easy. The UI design of the web dashboards is intuitive and seamless to navigate...
Verified User in Computer Software
Nothing that I can think of, unfortunately.
Verified User in Online Media
The monthly costs were out of hand. Less than 2% of our registered users actually utilized the chat feature, yet we paid for each and every user as if they were active. They need to adjust their pricing to account for users who actually USE the product and...
Verified User in Health, Wellness and Fitness
The Flutter library is incomplete compared to native Android and iOS libraries missing many features. Also, the FCM push notification needs service account keys, which is a significant security threat.
Discussions
Sendbird has no discussions with answers
Stream has no discussions with answers
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