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Compare SAS/OR and ServiceNow IT Service Management 
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At a Glance
Market Segments
Enterprise (52.2% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SAS/OR
Star Rating
(24)4.4 out of 5
Market Segments
Enterprise (52.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SAS/ORServiceNow IT Service Management
Star Rating
(1,203)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSAS/OR vs ServiceNow IT Service Management
When assessing the two solutions, reviewers found ServiceNow IT Service Management easier to use. However, SAS/OR is easier to set up and administer. Reviewers also preferred doing business with SAS/OR overall.
- Reviewers felt that SAS/OR meets the needs of their business better than ServiceNow IT Service Management.
- When comparing quality of ongoing product support, reviewers felt that SAS/OR is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ServiceNow IT Service Management over SAS/OR.
Pricing
Entry-Level Pricing
SAS/OR
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
SAS/OR
No trial information availableServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
9.0
19
8.9
774
Ease of Use
8.1
21
8.5
993
Ease of Setup
9.0
8
8.1
554
Ease of Admin
9.3
5
8.6
300
Quality of Support
8.8
16
8.5
702
Has the product been a good partner in doing business?
9.7
5
8.8
296
Product Direction (% positive)
8.2
19
8.8
752
Features by Category
Administration
Not enough data
9.0
232
|
Verified
Not enough data
8.7
222
|
Verified
Not enough data
8.8
234
|
Verified
Service Desk
Not enough data
9.1
243
|
Verified
Not enough data
9.2
244
|
Verified
Not enough data
9.0
234
|
Verified
Management
Not enough data
8.9
225
|
Verified
Not enough data
8.9
212
|
Verified
Not enough data
8.9
214
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.5
197
Functionality
Not enough data
9.3
230
|
Verified
Not enough data
8.8
219
Not enough data
8.7
219
|
Verified
Not enough data
8.9
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Monitoring
Not enough data
8.9
222
|
Verified
Not enough data
9.0
231
|
Verified
Not enough data
9.1
234
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
234
|
Verified
Not enough data
9.0
226
Not enough data
8.7
218
|
Verified
Generative AI
Not enough data
8.4
105
Not enough data
8.3
119
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Incident Management
Not enough data
9.0
302
Not enough data
8.9
301
Not enough data
9.1
307
Not enough data
8.8
296
Not enough data
8.7
289
Reporting
Not enough data
8.7
300
Not enough data
8.7
278
Not enough data
8.4
171
Access & Usability
Not enough data
8.0
234
Not enough data
8.7
287
Not enough data
8.5
255
Not enough data
8.8
163
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Categories
Categories
Shared Categories
SAS/OR and ServiceNow IT Service Management share no categories
Unique Categories
SAS/OR is categorized as Other Process Automation
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Configuration Management, and Service Desk
Reviews
Reviewers' Company Size
SAS/OR
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.0%
Hospital & Health Care
8.7%
Financial Services
8.7%
Banking
8.7%
Consulting
4.3%
Other
56.5%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
SAS/OR has no discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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