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- Salesforce Commerce for B2C-vs-SAP Commerce Cloud
Compare SAP Commerce Cloud and Salesforce Commerce for B2C 
At a Glance
Market Segments
Enterprise (49.1% of reviews)
Mid-Market (40.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
SAP Commerce Cloud
Star Rating
(252)4.3 out of 5
Market Segments
Enterprise (49.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SAP Commerce CloudSalesforce Commerce for B2C
Star Rating
(450)4.3 out of 5
Market Segments
Mid-Market (40.1% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Commerce for B2C excels in Product Recommendations with a score of 9.2, while SAP Commerce Cloud also performs well but slightly lower at 8.1. Reviewers mention that the recommendation engine in Salesforce is particularly effective in driving conversions.
- Reviewers mention that SAP Commerce Cloud shines in Shipping Options, scoring 8.5 compared to Salesforce's 8.2. Users on G2 appreciate the variety of shipping methods available, which enhances customer satisfaction.
- G2 users highlight the superior Quality of Support for SAP Commerce Cloud, with a score of 8.6, compared to Salesforce's 8.3. Users report that SAP's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Users say that Salesforce Commerce for B2C has a more user-friendly Ease of Setup with a score of 7.9, while SAP Commerce Cloud scores higher at 8.3. Reviewers mention that Salesforce's onboarding process is straightforward, making it easier for new users to get started.
- Reviewers mention that SAP Commerce Cloud offers better REST APIs with a score of 8.7 compared to Salesforce's 8.5. Users report that the API documentation is comprehensive, allowing for easier integration with other systems.
- Users on G2 report that Salesforce Commerce for B2C has a more robust Product Search feature, scoring 9.3, while SAP Commerce Cloud scores 8.4. Reviewers say that the search functionality in Salesforce is intuitive and helps customers find products quickly.
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Pricing
Entry-Level Pricing
SAP Commerce Cloud
No pricing availableSalesforce Commerce for B2C
B2C Commerce - Growth
Contact Us
Per Year
Deliver better commerce experiences with a platform for growth.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Free Trial
SAP Commerce Cloud
No trial information availableSalesforce Commerce for B2C
No trial information availableRatings
Meets Requirements
8.8
187
8.6
306
Ease of Use
8.3
189
8.2
334
Ease of Setup
8.3
129
7.8
165
Ease of Admin
8.3
85
8.1
119
Quality of Support
8.6
181
8.3
290
Has the product been a good partner in doing business?
8.5
79
8.6
116
Product Direction (% positive)
8.9
181
8.5
289
Features by Category
Design
Not enough data
8.3
25
Not enough data
8.4
25
Not enough data
8.5
24
Not enough data
8.4
25
Personalization
Not enough data
8.3
25
Not enough data
8.2
25
Not enough data
8.5
26
Not enough data
8.4
24
Analysis
Not enough data
8.3
24
Not enough data
8.8
23
Not enough data
8.2
22
Merchandising
Not enough data
9.2
19
Not enough data
9.3
19
Not enough data
9.4
19
Not enough data
8.6
19
Not enough data
8.9
19
Analytics
Not enough data
9.4
19
Not enough data
9.3
19
Administration
Not enough data
9.3
18
Not enough data
9.0
18
Administration
Not enough data
9.0
21
Not enough data
8.8
20
Not enough data
8.7
21
Integrations
Not enough data
8.8
21
Not enough data
9.0
21
Not enough data
8.7
21
Cart Management
Not enough data
8.4
22
Not enough data
8.7
21
Not enough data
8.5
20
Not enough data
8.5
21
Order Entry
8.8
62
Not enough data
9.0
62
Not enough data
8.8
61
Not enough data
Order Tracking
8.8
63
Not enough data
8.9
64
Not enough data
8.7
60
Not enough data
Inventory Management
8.9
63
Not enough data
8.8
59
Not enough data
8.8
60
Not enough data
Customer Management
8.9
61
Not enough data
8.9
60
Not enough data
8.6
61
Not enough data
Subscription Management
8.7
61
Not enough data
8.9
59
Not enough data
8.7
61
Not enough data
9.0
59
Not enough data
Headless Commerce
8.4
60
8.1
78
8.6
63
8.5
81
8.5
62
8.5
79
8.5
66
8.5
83
8.6
66
8.4
81
Generative AI
Feature Not Available
8.0
63
Feature Not Available
7.7
67
Merchandising/Marketing
8.3
83
8.2
192
8.4
109
8.3
137
8.0
110
|
Verified
8.1
206
8.2
108
|
Verified
7.9
199
8.0
103
7.6
186
8.0
105
|
Verified
8.0
185
8.5
83
8.1
182
Product Catalog
8.3
107
8.4
194
8.4
105
|
Verified
8.2
194
8.4
107
|
Verified
8.2
201
8.4
92
|
Verified
8.1
174
Order Process
8.5
111
|
Verified
8.3
196
8.5
104
|
Verified
8.2
192
8.1
103
|
Verified
8.3
189
8.5
103
|
Verified
8.3
193
8.5
108
8.2
195
8.0
96
|
Verified
7.9
182
8.5
103
8.2
184
8.5
94
8.1
167
Multi-Channel Support
8.3
104
8.3
180
7.9
100
|
Verified
8.2
183
8.2
98
|
Verified
8.3
167
8.4
103
|
Verified
8.2
186
8.3
97
|
Verified
8.0
172
8.1
74
8.2
112
8.6
103
|
Verified
8.2
162
Platform
8.5
101
|
Verified
8.2
177
8.4
105
|
Verified
8.3
193
8.2
104
|
Verified
8.3
180
8.5
108
|
Verified
8.4
196
8.3
101
8.1
201
8.7
103
|
Verified
8.6
190
8.5
99
|
Verified
8.6
178
8.6
105
|
Verified
8.5
182
8.2
102
|
Verified
8.3
168
8.7
97
|
Verified
8.5
164
8.3
103
|
Verified
8.4
175
8.5
103
|
Verified
8.5
196
Reporting
8.9
35
8.5
24
8.7
35
8.5
24
Omnichannel Features
8.8
35
7.9
23
8.9
29
8.0
23
8.9
33
8.1
22
8.9
30
8.6
23
8.5
31
8.6
23
8.6
34
8.6
24
8.6
33
8.1
23
Categories
Categories
Shared Categories
SAP Commerce Cloud and Salesforce Commerce for B2C are categorized as E-Commerce Platforms and Omnichannel Commerce
Reviews
Reviewers' Company Size
SAP Commerce Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Commerce for B2C
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.6%
Computer Software
8.8%
Retail
6.5%
Marketing and Advertising
4.6%
Apparel & Fashion
4.2%
Other
58.3%
Retail
14.0%
Information Technology and Services
10.9%
Computer Software
8.9%
Apparel & Fashion
6.3%
Consumer Goods
4.3%
Other
55.6%
Most Helpful Reviews
SAP Commerce Cloud
Most Helpful Favorable Review
Verified User in Marketing and Advertising
I think from a business stand-point, its a great product for managing large amounts of inventory efficiently. The templating and hierarchy of the box pages is pretty straight forward. Also the flow seems to be on point for an e-commerce site.
Most Helpful Critical Review
Arvind T.
Verified User in Information Technology and Services
Measuring configuration vs. customization is not a trivial problem to solve. Most system integrators are not dialed into the roadmap of latest features. May be prohibitive to some medium size enterprises Accelerators are not fully baked and ready to use...
Salesforce Commerce for B2C
Most Helpful Favorable Review
Thomas H.
Verified User in Cosmetics
Demandware allows us to run our eCommerce business with a small team but without limiting our capabilities. The platform has been extremely reliable (no downtime outside of scheduled maintenance) and scalable. We deal with massive spikes of traffic and...
Most Helpful Critical Review
Verified User in Telecommunications
Overr this is good platform to engage customer but sometimes it's show irrelevant users
Verified User in Marketing and Advertising
I think from a business stand-point, its a great product for managing large amounts of inventory efficiently. The templating and hierarchy of the box pages is pretty straight forward. Also the flow seems to be on point for an e-commerce site.
Thomas H.
Verified User in Cosmetics
Demandware allows us to run our eCommerce business with a small team but without limiting our capabilities. The platform has been extremely reliable (no downtime outside of scheduled maintenance) and scalable. We deal with massive spikes of traffic and...
Arvind T.
Verified User in Information Technology and Services
Measuring configuration vs. customization is not a trivial problem to solve. Most system integrators are not dialed into the roadmap of latest features. May be prohibitive to some medium size enterprises Accelerators are not fully baked and ready to use...
Verified User in Telecommunications
Overr this is good platform to engage customer but sometimes it's show irrelevant users
Alternatives
Discussions
What is SAP Commerce Cloud?
2 comments
AK
SAP Commerce Cloud is SAP 's another mind blowing application or version which helps the e commerce business to run there accounting activities effectively...Read more
What is SAP Commerce Cloud used for?
1 comment
FM
SAP Commerce Cloud connects the online marketplace to a dedicated eCommerce website. Here’s how:
Online Marketplace:
An online marketplace is a...Read more
SAP Commerce Cloud has no more discussions with answers
What is Salesforce commerce?
1 comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
What is a b2c platform?
1 comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
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