Compare SAP Commerce Cloud and Salesforce Commerce for B2C 
At a Glance
Market Segments
Enterprise (49.1% of reviews)
Mid-Market (40.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
SAP Commerce Cloud
Star Rating
(252)4.3 out of 5
Market Segments
Enterprise (49.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SAP Commerce CloudSalesforce Commerce for B2C
Star Rating
(451)4.3 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Commerce for B2C excels in Product Recommendations with a score of 9.2, while SAP Commerce Cloud also performs well but slightly lower at 8.1. Reviewers mention that the recommendation engine is intuitive and effectively boosts sales.
- Reviewers mention that SAP Commerce Cloud shines in Shipping Options, scoring 8.5 compared to Salesforce's 8.2. Users appreciate the variety of shipping methods available, which enhances customer satisfaction during checkout.
- G2 users highlight that Salesforce Commerce for B2C has a robust Reporting feature with a score of 9.0, while SAP Commerce Cloud follows closely at 8.9. Users say the reporting tools are user-friendly and provide valuable insights into sales performance.
- Users on G2 report that SAP Commerce Cloud offers superior Customer Service Integration with a score of 8.9, compared to Salesforce's 8.6. Reviewers mention that the seamless integration with customer service tools enhances the overall customer experience.
- Reviewers mention that Salesforce Commerce for B2C has a slightly better Ease of Use rating at 8.3, while SAP Commerce Cloud scores 8.4. Users say that the interface is straightforward, making it easier for teams to adopt the platform quickly.
- Users report that both platforms perform well in Customization, with SAP Commerce Cloud scoring 8.4 and Salesforce at 8.3. However, reviewers mention that SAP's customization options are more extensive, allowing for greater flexibility in tailoring the platform to specific business needs.
Pricing
Entry-Level Pricing
SAP Commerce Cloud
No pricing availableSalesforce Commerce for B2C
B2C Commerce - Growth
Contact Us
Per Year
Deliver better commerce experiences with a platform for growth.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Free Trial
SAP Commerce Cloud
No trial information availableSalesforce Commerce for B2C
No trial information availableRatings
Meets Requirements
8.8
187
8.6
307
Ease of Use
8.3
189
8.3
336
Ease of Setup
8.3
129
7.9
167
Ease of Admin
8.3
85
8.1
119
Quality of Support
8.6
181
8.3
291
Has the product been a good partner in doing business?
8.5
79
8.6
116
Product Direction (% positive)
8.9
181
8.5
291
Features by Category
Design
Not enough data
8.3
26
Not enough data
8.4
26
Not enough data
8.5
25
Not enough data
8.4
26
Personalization
Not enough data
8.3
26
Not enough data
8.2
26
Not enough data
8.5
27
Not enough data
8.5
25
Analysis
Not enough data
8.3
25
Not enough data
8.8
24
Not enough data
8.3
23
Merchandising
Not enough data
9.2
19
Not enough data
9.3
19
Not enough data
9.4
19
Not enough data
8.6
19
Not enough data
8.9
19
Analytics
Not enough data
9.4
19
Not enough data
9.3
19
Administration
Not enough data
9.3
18
Not enough data
9.0
18
Administration
Not enough data
8.9
22
Not enough data
8.7
21
Not enough data
8.7
22
Integrations
Not enough data
8.8
22
Not enough data
8.9
22
Not enough data
8.7
22
Cart Management
Not enough data
8.3
23
Not enough data
8.7
22
Not enough data
8.5
21
Not enough data
8.6
22
Order Entry
8.8
62
Not enough data
9.0
62
Not enough data
8.8
61
Not enough data
Order Tracking
8.8
63
Not enough data
8.9
64
Not enough data
8.7
60
Not enough data
Inventory Management
8.9
63
Not enough data
8.8
59
Not enough data
8.8
60
Not enough data
Customer Management
8.9
61
Not enough data
8.9
60
Not enough data
8.6
61
Not enough data
Subscription Management
8.7
61
Not enough data
8.9
59
Not enough data
8.7
61
Not enough data
9.0
59
Not enough data
Headless Commerce
8.4
60
8.1
79
8.6
63
8.5
82
8.5
62
8.5
80
8.5
66
8.5
84
8.6
66
8.4
82
Generative AI
Feature Not Available
8.0
64
Feature Not Available
7.7
68
Merchandising/Marketing
8.3
83
8.2
193
8.4
109
8.3
138
8.0
110
|
Verified
8.1
207
8.2
108
|
Verified
7.9
200
8.0
103
7.6
187
8.0
105
|
Verified
8.0
186
8.5
83
8.1
183
Product Catalog
8.3
107
8.4
195
8.4
105
|
Verified
8.2
195
8.4
107
|
Verified
8.2
202
8.4
92
|
Verified
8.2
175
Order Process
8.5
111
|
Verified
8.3
197
8.5
104
|
Verified
8.2
193
8.1
103
|
Verified
8.3
190
8.5
103
|
Verified
8.3
194
8.5
108
8.2
196
8.0
96
|
Verified
7.9
183
8.5
103
8.2
185
8.5
94
8.1
168
Multi-Channel Support
8.3
104
8.3
181
7.9
100
|
Verified
8.2
184
8.2
98
|
Verified
8.3
168
8.4
103
|
Verified
8.2
187
8.3
97
|
Verified
8.0
173
8.1
74
8.2
113
8.6
103
|
Verified
8.2
163
Platform
8.5
101
|
Verified
8.2
178
8.4
105
|
Verified
8.3
194
8.2
104
|
Verified
8.3
181
8.5
108
|
Verified
8.4
197
8.3
101
8.1
202
8.7
103
|
Verified
8.6
191
8.5
99
|
Verified
8.6
179
8.6
105
|
Verified
8.5
183
8.2
102
|
Verified
8.3
169
8.7
97
|
Verified
8.5
165
8.3
103
|
Verified
8.4
176
8.5
103
|
Verified
8.5
197
Reporting
8.9
35
8.5
25
8.7
35
8.5
25
Omnichannel Features
8.8
35
7.8
24
8.9
29
8.1
24
8.9
33
8.2
23
8.9
30
8.5
24
8.5
31
8.5
24
8.6
34
8.6
25
8.6
33
8.2
24
Categories
Categories
Shared Categories
SAP Commerce Cloud and Salesforce Commerce for B2C are categorized as E-Commerce Platforms and Omnichannel Commerce
Reviews
Reviewers' Company Size
SAP Commerce Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Commerce for B2C
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.6%
Computer Software
8.8%
Retail
6.5%
Marketing and Advertising
4.6%
Apparel & Fashion
4.2%
Other
58.3%
Retail
13.9%
Information Technology and Services
10.8%
Computer Software
8.9%
Apparel & Fashion
6.3%
Consumer Goods
4.3%
Other
55.8%
Most Helpful Reviews
SAP Commerce Cloud
Most Helpful Favorable Review
Verified User in Marketing and Advertising
I think from a business stand-point, its a great product for managing large amounts of inventory efficiently. The templating and hierarchy of the box pages is pretty straight forward. Also the flow seems to be on point for an e-commerce site.
Most Helpful Critical Review
Arvind T.
Verified User in Information Technology and Services
Measuring configuration vs. customization is not a trivial problem to solve. Most system integrators are not dialed into the roadmap of latest features. May be prohibitive to some medium size enterprises Accelerators are not fully baked and ready to use...
Salesforce Commerce for B2C
Most Helpful Favorable Review
Philippe H.
Verified User in Computer & Network Security
All in one integrated platform. The costs are indexed on revenue (pay as you grow) and the editor is committed to the success of the customer since it starts billing only when the customer is online and selling. The platform is very complete, customer...
Most Helpful Critical Review
Verified User in Consumer Goods
At the beginning, it require some training to how this CRM works, since it has some many tabs and option, but after a while, it is all okay.
Verified User in Marketing and Advertising
I think from a business stand-point, its a great product for managing large amounts of inventory efficiently. The templating and hierarchy of the box pages is pretty straight forward. Also the flow seems to be on point for an e-commerce site.
Philippe H.
Verified User in Computer & Network Security
All in one integrated platform. The costs are indexed on revenue (pay as you grow) and the editor is committed to the success of the customer since it starts billing only when the customer is online and selling. The platform is very complete, customer...
Arvind T.
Verified User in Information Technology and Services
Measuring configuration vs. customization is not a trivial problem to solve. Most system integrators are not dialed into the roadmap of latest features. May be prohibitive to some medium size enterprises Accelerators are not fully baked and ready to use...
Verified User in Consumer Goods
At the beginning, it require some training to how this CRM works, since it has some many tabs and option, but after a while, it is all okay.
Alternatives
Discussions
What is SAP Commerce Cloud?
2 comments
AK
SAP Commerce Cloud is SAP 's another mind blowing application or version which helps the e commerce business to run there accounting activities effectively...Read more
What is SAP Commerce Cloud used for?
1 comment
FM
SAP Commerce Cloud connects the online marketplace to a dedicated eCommerce website. Here’s how:
Online Marketplace:
An online marketplace is a...Read more
SAP Commerce Cloud has no more discussions with answers
What is Salesforce commerce?
1 comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
What is a b2c platform?
1 comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
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