Compare Salesforce Sales Cloud and Zoho CRM 
At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (61.8% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free
Salesforce Sales Cloud
Star Rating
(23,272)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansZoho CRM
Star Rating
(2,743)4.1 out of 5
Market Segments
Small-Business (61.8% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Opportunity & Pipeline Management with a score of 8.7, while Zoho CRM trails slightly behind at 8.1. Reviewers mention that Salesforce's robust features allow for better tracking and forecasting of sales opportunities.
- Reviewers mention that Zoho CRM offers a Free Entry Level Price, making it an attractive option for small businesses, while Salesforce Sales Cloud starts at $25.00. Users on G2 appreciate the cost-effectiveness of Zoho for startups and smaller teams.
- G2 users highlight Salesforce's superior Quality of Support with a score of 8.1 compared to Zoho's 7.6. Reviewers say that Salesforce's customer service is more responsive and helpful, which is crucial for businesses needing immediate assistance.
- Users say that Salesforce Sales Cloud shines in Lead Management with a score of 8.5, while Zoho CRM scores 8.3. Reviewers mention that Salesforce's lead scoring and tracking features are more advanced, allowing for better prioritization of leads.
- Reviewers mention that Zoho CRM has a slight edge in Email Marketing with a score of 8.0 compared to Salesforce's 7.9. Users report that Zoho's email campaign tools are more user-friendly and effective for small businesses looking to engage customers.
- Users on G2 report that Salesforce's Data Analytics capabilities are superior, scoring 8.9, while Zoho CRM scores 8.4. Reviewers say that Salesforce provides more comprehensive insights and reporting features, which are essential for data-driven decision-making.
Featured Products
Sponsored
Dock
(138)
Sales Enablement
Visit Website
Sponsored
Method CRM
(295)
Sales Enablement
Visit Website
Sponsored
servicePath CPQ
(46)
Sales Enablement
Visit Website
Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Salesforce Sales Cloud
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.8
13,128
8.4
2,326
Ease of Use
8.1
16,045
8.2
2,336
Ease of Setup
7.8
7,175
7.8
1,064
Ease of Admin
7.9
4,139
8.0
974
Quality of Support
8.1
11,414
7.6
2,126
Has the product been a good partner in doing business?
8.3
4,101
8.0
952
Product Direction (% positive)
8.2
12,805
7.9
2,262
Features by Category
Sales Force Automation
8.8
9094
|
Verified
8.5
1507
|
Verified
8.2
6044
|
Verified
8.2
766
|
Verified
8.7
8822
|
Verified
8.1
1431
|
Verified
8.3
9083
|
Verified
8.1
1515
|
Verified
8.0
6971
|
Verified
7.7
1082
|
Verified
8.2
7267
|
Verified
8.3
563
|
Verified
8.0
6411
|
Verified
7.9
1111
|
Verified
8.1
6309
|
Verified
7.9
1098
|
Verified
8.3
7065
|
Verified
8.2
1213
|
Verified
Marketing Automation
7.9
6328
|
Verified
8.0
1232
|
Verified
8.1
6651
|
Verified
7.9
1195
|
Verified
8.5
7671
|
Verified
8.3
1408
|
Verified
7.9
5095
7.9
1025
|
Verified
Customer Support
8.3
6478
|
Verified
8.0
1095
|
Verified
8.1
6056
|
Verified
7.8
1098
|
Verified
8.2
6452
|
Verified
7.9
1132
|
Verified
8.0
5173
|
Verified
7.7
970
|
Verified
8.2
5666
|
Verified
8.0
1011
|
Verified
Reporting & Analytics
8.5
8612
|
Verified
8.1
1391
|
Verified
8.5
8799
|
Verified
8.1
1448
|
Verified
8.2
7111
|
Verified
8.0
949
|
Verified
Mobile & Social
7.9
5305
|
Verified
8.0
981
|
Verified
7.8
4936
|
Verified
8.0
993
|
Verified
7.7
5785
|
Verified
7.9
1097
|
Verified
Platform
8.5
3280
|
Verified
8.0
740
|
Verified
8.5
3286
|
Verified
8.1
716
|
Verified
8.6
3310
|
Verified
8.4
746
|
Verified
8.3
2594
|
Verified
8.0
540
|
Verified
8.5
2869
|
Verified
7.7
443
|
Verified
8.1
2897
|
Verified
8.0
614
|
Verified
8.7
3296
|
Verified
8.3
732
|
Verified
8.1
2737
8.0
562
|
Verified
Integration
8.5
2335
|
Verified
8.3
556
|
Verified
8.5
2791
|
Verified
8.0
539
|
Verified
8.5
2638
|
Verified
7.9
508
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
42
Not enough data
8.2
39
Not enough data
8.4
43
Pricing
Not enough data
8.1
44
Not enough data
7.7
39
Not enough data
8.0
38
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.6
39
Quoting
Not enough data
8.3
41
Not enough data
8.2
36
Not enough data
8.1
37
Not enough data
8.0
40
Not enough data
8.4
37
Admin
Not enough data
8.1
68
Not enough data
7.5
63
Not enough data
8.0
66
Not enough data
8.1
63
Channels
Not enough data
8.0
42
Not enough data
7.4
38
Not enough data
8.0
35
Platform
Not enough data
8.3
68
Not enough data
7.9
63
Not enough data
7.6
57
Not enough data
8.4
68
Not enough data
8.3
70
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.9
17
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.8
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.9
67
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
242
8.4
64
8.8
262
8.7
65
8.7
284
8.7
65
8.6
261
8.8
65
Organization
8.9
320
8.6
66
8.8
312
8.3
65
8.8
305
8.5
65
Performance Analysis
8.4
255
Feature Not Available
8.8
277
8.6
67
Sales Analysis
8.4
256
8.4
61
8.7
270
8.5
65
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Integrated Workflows
8.7
407
8.7
114
8.5
397
8.8
112
8.0
356
8.2
102
8.0
351
8.1
97
8.9
406
8.9
110
8.4
355
8.8
110
8.6
370
8.4
105
Repeatability and Reportability
8.4
371
8.4
102
8.7
390
8.5
106
8.7
386
8.6
100
8.3
373
8.1
96
7.6
307
8.0
79
AI and Automation
8.5
353
8.5
104
8.4
362
8.6
103
8.2
322
8.4
99
7.9
325
8.2
91
7.7
307
8.0
85
Generative AI
Feature Not Available
Feature Not Available
Call Analytics
8.7
118
Not enough data
8.5
122
Not enough data
8.6
117
Not enough data
8.9
117
Not enough data
Agent Performance Management
8.6
127
Not enough data
8.6
111
Not enough data
8.7
127
Not enough data
Generative AI
Feature Not Available
Not enough data
Customer Requirements
Not enough data
8.1
36
Not enough data
8.1
35
Not enough data
8.2
37
Contracts
Not enough data
8.1
35
Not enough data
7.9
32
Not enough data
8.1
35
Revenue
Not enough data
8.5
36
Not enough data
8.3
35
Not enough data
8.4
33
Platform Basics
Not enough data
8.5
79
Not enough data
8.6
74
Not enough data
8.6
78
Not enough data
8.5
70
Not enough data
8.8
37
Content
Not enough data
8.9
66
Not enough data
8.6
63
Not enough data
8.5
63
Not enough data
8.6
64
Not enough data
8.5
62
Collaboration
Not enough data
8.7
63
Not enough data
8.5
65
Not enough data
9.0
67
Not enough data
8.9
70
Not enough data
8.6
64
Not enough data
8.6
62
Lead Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
8.2
28
Not enough data
8.1
28
Not enough data
8.6
28
Not enough data
8.6
28
Not enough data
8.3
28
Not enough data
8.2
23
Not enough data
8.0
23
Not enough data
CRM Data Enrichment
8.0
29
Not enough data
8.3
28
Not enough data
8.0
27
Not enough data
7.9
29
Not enough data
8.5
23
Not enough data
Account Management
7.9
29
Not enough data
7.8
29
Not enough data
7.6
29
Not enough data
8.3
28
Not enough data
8.3
23
Not enough data
8.1
23
Not enough data
Integrations
8.1
120
Not enough data
8.5
121
Not enough data
8.0
121
Not enough data
8.0
119
Not enough data
8.8
121
Not enough data
Branding & Customizatio
8.1
117
Not enough data
8.2
120
Not enough data
8.3
118
Not enough data
Automatic Rules & Configurations
8.3
119
Not enough data
8.3
119
Not enough data
7.9
122
Not enough data
Generative AI
Feature Not Available
Not enough data
Sales Performance Features - Sales Planning
8.3
103
Not enough data
8.5
95
Not enough data
8.4
100
Not enough data
8.6
100
Not enough data
8.5
99
Not enough data
8.7
98
Not enough data
8.0
96
Not enough data
Territory Management - Sales Planning
8.6
97
Not enough data
8.4
102
Not enough data
Quota & Capacity Management - Sales Planning
8.3
98
Not enough data
8.3
106
Not enough data
8.2
99
Not enough data
Data Sourcing
8.5
859
8.1
105
8.7
890
8.3
109
8.3
794
8.2
103
8.7
918
8.5
114
8.6
855
8.4
105
Predictive Analytics
8.4
835
8.5
106
8.6
851
8.2
99
8.1
750
8.0
86
8.3
792
8.1
92
Sales Management
8.7
881
8.3
112
8.1
757
8.2
91
8.6
874
8.4
105
8.8
942
8.6
112
Content Management
8.3
308
Not enough data
8.1
298
Not enough data
8.2
283
Not enough data
8.5
274
Not enough data
8.2
292
Not enough data
Analytics
8.7
298
Not enough data
8.4
297
Not enough data
8.4
181
Not enough data
8.3
306
Not enough data
Presentation
7.4
172
Not enough data
7.3
172
Not enough data
7.2
163
Not enough data
Training
8.8
232
Not enough data
8.8
225
Not enough data
8.5
186
Not enough data
8.4
222
Not enough data
Feedback
8.7
214
Not enough data
8.6
211
Not enough data
8.5
191
Not enough data
8.6
181
Not enough data
8.8
205
Not enough data
8.8
206
Not enough data
8.7
178
Not enough data
Generative AI
Feature Not Available
Not enough data
Attribution
8.9
379
Not enough data
8.9
383
Not enough data
8.6
365
Not enough data
Discovery
8.9
386
Not enough data
8.6
381
Not enough data
8.6
363
Not enough data
Management
8.5
353
Not enough data
8.7
371
Not enough data
Platform
8.6
363
Not enough data
8.6
363
Not enough data
Calling
8.6
137
Not enough data
8.4
131
Not enough data
8.8
140
Not enough data
8.7
136
Not enough data
Contacts
8.8
132
Not enough data
8.7
134
Not enough data
8.7
136
Not enough data
Insights
9.1
140
Not enough data
8.8
138
Not enough data
8.3
134
Not enough data
8.5
144
Not enough data
8.3
139
Not enough data
Analytics
8.3
490
8.2
98
8.4
498
8.3
104
8.4
511
8.3
105
Customizations
8.7
541
8.7
109
8.5
509
8.7
107
8.6
546
8.7
107
8.4
491
8.7
103
8.4
518
8.5
108
Generative AI
Feature Not Available
Feature Not Available
Incentives
8.1
339
8.2
123
|
Verified
8.4
406
8.3
130
|
Verified
7.9
342
8.0
122
|
Verified
8.5
419
8.3
131
|
Verified
Personalization
8.6
381
8.5
147
|
Verified
8.8
461
8.5
148
|
Verified
8.9
491
8.5
154
|
Verified
8.6
439
8.3
141
|
Verified
Administrative
8.7
464
8.4
140
|
Verified
8.5
430
8.4
143
|
Verified
8.3
414
8.3
132
Categories
Categories
Shared Categories
Salesforce Sales Cloud and Zoho CRM are categorized as Sales Platforms, Sales Engagement, AI Sales Assistant, Sales Enablement, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, and Revenue Operations & Intelligence (RO&I)
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Quote Management, Sales Gamification, CPQ, and Lead Capture
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Information Technology and Services
16.7%
Computer Software
9.9%
Marketing and Advertising
9.1%
Real Estate
3.6%
Financial Services
3.5%
Other
57.3%
Most Helpful Reviews
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Zoho CRM
Most Helpful Favorable Review
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Most Helpful Critical Review
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Discussions
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
What have you found better than ZOHO
5 comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
