Compare Salesforce Sales Cloud and SuperOffice CRM 
At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (62.2% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Starting at €68.00 1 User Per Month
Salesforce Sales Cloud
Star Rating
(23,224)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSuperOffice CRM
Star Rating
(82)4.5 out of 5
Market Segments
Small-Business (62.2% of reviews)
Entry-Level Pricing
Starting at €68.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Sales Force Automation, particularly in Opportunity & Pipeline Management with a score of 8.7, while SuperOffice CRM scores slightly lower at 8.2. Reviewers mention that Salesforce's robust features help streamline sales processes effectively.
- Reviewers mention that SuperOffice CRM shines in Customer Support, achieving a score of 8.8 compared to Salesforce's 8.1. Users appreciate SuperOffice's Customer Support Portal and Knowledge Base for their accessibility and helpfulness.
- G2 users highlight that Salesforce Sales Cloud offers superior Customization options, particularly in Custom Fields and Integrations, scoring 8.5, while SuperOffice CRM lags behind with a score of 6.9. Users say this flexibility allows for tailored solutions that fit specific business needs.
- Users on G2 report that SuperOffice CRM provides a better experience in Ease of Use, scoring 8.9 compared to Salesforce's 8.1. Reviewers mention that SuperOffice's interface is more intuitive, making it easier for new users to adapt quickly.
- Reviewers mention that Salesforce Sales Cloud has a more comprehensive Marketing Automation feature set, particularly in Lead Management with a score of 8.5, while SuperOffice CRM scores 7.4. Users appreciate Salesforce's advanced capabilities for tracking and nurturing leads.
- Users report that SuperOffice CRM is more cost-effective for small businesses, with an entry-level price starting at €68.00, compared to Salesforce's $25.00. Reviewers mention that this pricing structure makes SuperOffice a more attractive option for smaller teams looking for essential CRM functionalities.
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Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
SuperOffice CRM
SALES
Starting at €68.00
1 User Per Month
For the sales person.
Includes core CRM feature sets:
Document sales processes
- Enjoy a better pipeline control
- Send quotes with a few clicks
- Track progress with personalized dashboards
- Improve your sales team's productivity
- Forecasting
- Pipeline management
- Quote management
Free Trial
Salesforce Sales Cloud
Free Trial is available
SuperOffice CRM
Free Trial is available
Ratings
Meets Requirements
8.8
13,077
8.2
58
Ease of Use
8.1
15,994
8.9
58
Ease of Setup
7.8
7,128
7.7
37
Ease of Admin
7.9
4,129
7.7
35
Quality of Support
8.1
11,369
8.8
58
Has the product been a good partner in doing business?
8.3
4,090
9.1
34
Product Direction (% positive)
8.2
12,756
8.6
59
Features by Category
Sales Force Automation
8.8
9058
|
Verified
8.8
44
8.2
6010
|
Verified
7.0
28
8.7
8789
|
Verified
8.2
39
8.3
9048
|
Verified
8.2
46
8.0
6939
|
Verified
6.8
31
8.2
7232
|
Verified
8.0
40
8.0
6378
|
Verified
6.8
33
8.1
6275
|
Verified
7.0
35
8.3
7032
|
Verified
7.4
36
Marketing Automation
7.9
6295
|
Verified
7.2
40
8.1
6618
|
Verified
7.0
33
8.5
7638
|
Verified
7.4
39
7.9
5062
5.1
28
Customer Support
8.3
6445
|
Verified
6.8
29
8.1
6022
|
Verified
7.2
30
8.2
6418
|
Verified
7.4
31
8.0
5140
|
Verified
6.5
25
8.2
5633
|
Verified
7.2
26
Reporting & Analytics
8.5
8580
|
Verified
7.8
38
8.5
8766
|
Verified
7.9
45
8.2
7078
|
Verified
7.0
35
Mobile & Social
7.9
5274
|
Verified
5.6
25
7.8
4907
|
Verified
4.9
27
7.7
5753
|
Verified
6.6
39
Platform
8.5
3241
|
Verified
7.0
27
8.5
3248
|
Verified
6.7
23
8.6
3274
|
Verified
7.9
28
8.3
2557
|
Verified
6.8
21
8.5
2831
|
Verified
6.6
20
8.1
2861
|
Verified
6.8
23
8.7
3259
|
Verified
8.0
29
8.1
2701
7.6
25
Integration
8.5
2301
|
Verified
6.9
26
8.5
2758
|
Verified
6.7
22
8.5
2607
|
Verified
6.2
18
Generative AI
Feature Not Available
4.1
13
Email Marketing
Not enough data
8.1
17
Not enough data
7.7
19
Not enough data
7.1
16
Not enough data
7.8
16
Online Marketing
Not enough data
7.6
15
Not enough data
7.6
12
Not enough data
6.3
9
Not enough data
7.8
16
Not enough data
7.0
15
Lead Management
Not enough data
7.1
14
Not enough data
7.6
19
Not enough data
7.5
18
Not enough data
7.0
14
Not enough data
6.6
15
Not enough data
6.4
14
Not enough data
7.3
17
Not enough data
7.7
15
Campaign Management
Not enough data
6.7
13
Not enough data
7.2
17
Not enough data
7.2
19
Not enough data
7.2
12
Social
Not enough data
5.5
11
Not enough data
4.6
9
Not enough data
5.2
10
Not enough data
5.5
10
Not enough data
5.9
11
Reporting & Analytics
Not enough data
7.8
17
Not enough data
5.0
11
Not enough data
5.6
12
Not enough data
5.9
11
Not enough data
5.0
10
Platform
Not enough data
6.3
13
Not enough data
7.0
14
Not enough data
7.4
16
Not enough data
7.2
12
Not enough data
4.8
9
Not enough data
7.2
16
Not enough data
6.3
13
Integration
Not enough data
6.1
15
Not enough data
6.7
10
Not enough data
5.6
9
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
235
Not enough data
8.8
255
Not enough data
8.8
277
Not enough data
8.6
254
Not enough data
Organization
9.0
313
Not enough data
8.8
305
Not enough data
8.8
299
Not enough data
Performance Analysis
8.4
249
Not enough data
8.8
270
Not enough data
Sales Analysis
8.4
250
Not enough data
8.8
264
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integrated Workflows
8.6
396
Not enough data
8.5
386
Not enough data
8.0
345
Not enough data
8.0
340
Not enough data
8.8
395
Not enough data
8.4
344
Not enough data
8.5
359
Not enough data
Repeatability and Reportability
8.4
360
Not enough data
8.7
379
Not enough data
8.7
375
Not enough data
8.3
362
Not enough data
7.6
296
Not enough data
AI and Automation
8.5
342
Not enough data
8.3
351
Not enough data
8.2
311
Not enough data
7.9
314
Not enough data
7.7
296
Not enough data
Generative AI
Feature Not Available
Not enough data
Call Analytics
8.6
111
Not enough data
8.5
115
Not enough data
8.6
110
Not enough data
8.8
110
Not enough data
Agent Performance Management
8.6
120
Not enough data
8.5
104
Not enough data
8.7
120
Not enough data
Generative AI
Feature Not Available
Not enough data
Revenue Sourcing and Forecasting
8.0
23
Not enough data
7.9
23
Not enough data
8.5
23
Not enough data
8.6
23
Not enough data
8.3
23
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
CRM Data Enrichment
8.1
24
Not enough data
8.4
23
Not enough data
8.1
22
Not enough data
7.8
24
Not enough data
8.5
18
Not enough data
Account Management
7.8
24
Not enough data
7.8
24
Not enough data
7.6
24
Not enough data
8.3
23
Not enough data
8.2
18
Not enough data
8.1
18
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
8.0
113
Not enough data
8.4
114
Not enough data
8.0
114
Not enough data
7.9
111
Not enough data
8.8
114
Not enough data
Branding & Customizatio
8.0
109
Not enough data
8.1
113
Not enough data
8.3
110
Not enough data
Automatic Rules & Configurations
8.2
111
Not enough data
8.2
112
Not enough data
7.8
115
Not enough data
Generative AI
Feature Not Available
Not enough data
Sales Performance Features - Sales Planning
8.4
98
Not enough data
8.4
90
Not enough data
8.4
95
Not enough data
8.7
95
Not enough data
8.4
94
Not enough data
8.8
93
Not enough data
8.1
91
Not enough data
Territory Management - Sales Planning
8.6
92
Not enough data
8.5
97
Not enough data
Quota & Capacity Management - Sales Planning
8.3
93
Not enough data
8.3
101
Not enough data
8.2
94
Not enough data
Data Sourcing
8.5
848
Not enough data
8.7
879
Not enough data
8.3
783
Not enough data
8.7
909
Not enough data
8.6
845
Not enough data
Predictive Analytics
8.4
825
Not enough data
8.6
841
Not enough data
8.1
740
Not enough data
8.3
782
Not enough data
Sales Management
8.7
871
Not enough data
8.1
747
Not enough data
8.6
864
Not enough data
8.8
932
Not enough data
Content Management
8.3
301
Not enough data
8.1
291
Not enough data
8.2
276
Not enough data
8.5
268
Not enough data
8.2
286
Not enough data
Analytics
8.7
292
Not enough data
8.4
291
Not enough data
8.4
175
Not enough data
8.3
300
Not enough data
Presentation
7.3
166
Not enough data
7.3
166
Not enough data
7.2
157
Not enough data
Training
8.7
228
Not enough data
8.8
221
Not enough data
8.4
181
Not enough data
8.4
217
Not enough data
Feedback
8.7
209
Not enough data
8.6
206
Not enough data
8.5
187
Not enough data
8.6
176
Not enough data
8.8
201
Not enough data
8.8
201
Not enough data
8.6
174
Not enough data
Generative AI
Feature Not Available
Not enough data
Attribution
8.8
368
Not enough data
8.9
372
Not enough data
8.6
354
Not enough data
Discovery
8.9
375
Not enough data
8.6
370
Not enough data
8.6
351
Not enough data
Management
8.5
341
Not enough data
8.7
360
Not enough data
Platform
8.6
351
Not enough data
8.6
351
Not enough data
Calling
8.7
131
Not enough data
8.5
125
Not enough data
8.8
134
Not enough data
8.8
130
Not enough data
Contacts
8.8
127
Not enough data
8.6
129
Not enough data
8.8
131
Not enough data
Insights
9.0
135
Not enough data
8.7
133
Not enough data
8.3
129
Not enough data
8.5
139
Not enough data
8.4
134
Not enough data
Analytics
8.2
479
Not enough data
8.4
487
Not enough data
8.3
501
Not enough data
Customizations
8.7
531
Not enough data
8.5
499
Not enough data
8.6
536
Not enough data
8.3
481
Not enough data
8.4
508
Not enough data
Generative AI
Feature Not Available
Not enough data
Incentives
8.1
332
Not enough data
8.4
399
Not enough data
7.9
335
Not enough data
8.6
412
Not enough data
Personalization
8.6
374
Not enough data
8.8
454
Not enough data
8.9
484
Not enough data
8.6
432
Not enough data
Administrative
8.7
457
Not enough data
8.5
423
Not enough data
8.3
407
Not enough data
Categories
Categories
Shared Categories
Salesforce Sales Cloud and SuperOffice CRM are categorized as CRM
Unique Categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
SuperOffice CRM is categorized as Marketing Automation and Online Form Builder
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuperOffice CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Wholesale
7.3%
Computer Software
7.3%
Mechanical or Industrial Engineering
6.1%
Information Technology and Services
4.9%
Manufacturing
3.7%
Other
70.7%
Most Helpful Reviews
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
SuperOffice CRM
Most Helpful Favorable Review
Danny L.
Verified User in Wholesale
The entire customer history is centrally stored and can be viewed in an overview at the touch of a button. Because the telephone exchange is also linked to SuperOffice, they save a lot of time when calling tasks and quotations. Even when the customer calls...
Most Helpful Critical Review
Verified User in Computer Software
A CRM system that are not updated to the 2020-era. It's easy to use and learn as a user, but not as an admin. The customer support lacks the possibility to call them.
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Danny L.
Verified User in Wholesale
The entire customer history is centrally stored and can be viewed in an overview at the touch of a button. Because the telephone exchange is also linked to SuperOffice, they save a lot of time when calling tasks and quotations. Even when the customer calls...
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Verified User in Computer Software
A CRM system that are not updated to the 2020-era. It's easy to use and learn as a user, but not as an admin. The customer support lacks the possibility to call them.
Alternatives
Discussions
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
Will it be possible to create documents when on mobile app?
1 comment
MC
I hear from support there are some wishes for this in the future when the technology is there to support it!Read more
SuperOffice CRM has no more discussions with answers
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