Compare Salesforce Health Cloud and eClinicalWorks 
At a Glance
Market Segments
Enterprise (46.9% of reviews)
Small-Business (53.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Salesforce Health Cloud
Star Rating
(35)3.8 out of 5
Market Segments
Enterprise (46.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Salesforce Health CloudeClinicalWorks
Star Rating
(148)3.6 out of 5
Market Segments
Small-Business (53.1% of reviews)
Entry-Level Pricing
No pricing available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that eClinicalWorks excels in Patient Case Management with a score of 9.0, highlighting its robust features for tracking patient interactions and care plans, while Salesforce Health Cloud, although strong, scores slightly lower in this area.
- Reviewers mention that eClinicalWorks offers superior Records Management, achieving a score of 9.7, which users appreciate for its comprehensive documentation capabilities, whereas Salesforce Health Cloud, while effective, does not match this level of detail.
- G2 users indicate that Salesforce Health Cloud shines in Quality of Support with a score of 7.8, with many reviewers praising the responsiveness and helpfulness of their support team, compared to eClinicalWorks' lower score of 6.7 in this category.
- Users on G2 highlight that eClinicalWorks provides excellent integration with EHRs, scoring 8.5, which is crucial for seamless data flow, while Salesforce Health Cloud's integration capabilities, although good, do not receive the same level of acclaim.
- Reviewers mention that eClinicalWorks has a strong focus on Population Health Management, particularly in Predictive Patient Analysis, scoring 8.9, which users find beneficial for proactive care strategies, while Salesforce Health Cloud's offerings in this area are perceived as less comprehensive.
- Users say that Salesforce Health Cloud's Patient Experience Management is exceptional, scoring 9.7, with features that enhance patient engagement and satisfaction, outpacing eClinicalWorks in this critical aspect of healthcare delivery.
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Pricing
Entry-Level Pricing
Salesforce Health Cloud
No pricing availableeClinicalWorks
No pricing availableFree Trial
Salesforce Health Cloud
No trial information availableeClinicalWorks
No trial information availableRatings
Meets Requirements
7.9
21
7.8
117
Ease of Use
7.7
22
7.5
119
Ease of Setup
6.9
7
6.7
35
Ease of Admin
7.4
7
7.3
35
Quality of Support
7.8
20
6.7
112
Has the product been a good partner in doing business?
8.8
8
7.2
31
Product Direction (% positive)
7.9
22
6.5
120
Features by Category
Interoperability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Patient Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
8.7
14
Not enough data
8.8
15
Not enough data
8.9
15
Care Management
Not enough data
8.6
15
Not enough data
8.3
14
Not enough data
8.8
14
Information Flow
9.0
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
Patient Experience
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
Clinical Workflow Management
Not enough data
8.6
26
Not enough data
8.5
21
Not enough data
8.2
23
Not enough data
7.6
26
Patient Health Information Management
Not enough data
7.8
22
Not enough data
7.4
22
Not enough data
7.5
25
Patient-Centered Functions
Not enough data
7.1
15
Not enough data
8.2
16
Not enough data
7.7
11
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
Feature Not Available
Operations
Not enough data
8.0
20
|
Verified
Not enough data
7.7
19
|
Verified
Not enough data
7.6
15
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
7.9
8
Generative AI
Feature Not Available
Feature Not Available
Operations Management
Not enough data
7.9
11
Not enough data
8.8
11
Not enough data
7.9
12
Not enough data
8.8
10
Added Efficiencies
Not enough data
7.5
10
Not enough data
8.2
12
Not enough data
8.6
11
Not enough data
9.1
13
Categories
Categories
Shared Categories
Salesforce Health Cloud and eClinicalWorks are categorized as Patient Engagement
Unique Categories
Salesforce Health Cloud is categorized as Patient Relationship Management (PRM) and Interactive Patient Care Systems (IPC)
Reviews
Reviewers' Company Size
Salesforce Health Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eClinicalWorks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
65.6%
Health, Wellness and Fitness
9.4%
Computer Software
9.4%
Information Technology and Services
6.3%
Marketing and Advertising
3.1%
Other
6.3%
Hospital & Health Care
55.1%
Medical Practice
23.8%
Health, Wellness and Fitness
8.2%
Information Technology and Services
2.0%
Mental Health Care
1.4%
Other
9.5%
Most Helpful Reviews
Salesforce Health Cloud
Most Helpful Favorable Review
Verified User in Hospital & Health Care
Ease of use and accessibility. Friendly and intuitive UI
Most Helpful Critical Review
Verified User in Hospital & Health Care
That it is cloud based; if your internet services are intermittent, then so is your access to the service.
eClinicalWorks
Most Helpful Favorable Review
Verified User in Hospital & Health Care
The patient services are great. the easeness to make appointments is so much better now
Most Helpful Critical Review
Oak R.
Verified User in Medical Practice
Not easy to navigate internal communication
Verified User in Hospital & Health Care
Ease of use and accessibility. Friendly and intuitive UI
Verified User in Hospital & Health Care
The patient services are great. the easeness to make appointments is so much better now
Verified User in Hospital & Health Care
That it is cloud based; if your internet services are intermittent, then so is your access to the service.
Oak R.
Verified User in Medical Practice
Not easy to navigate internal communication
Alternatives
Discussions
Salesforce Health Cloud has no discussions with answers
eClinicalWorks has no discussions with answers
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