Compare Salesforce Health Cloud and eClinicalWorks 
At a Glance
Market Segments
Enterprise (46.9% of reviews)
Small-Business (53.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Salesforce Health Cloud
Star Rating
(35)3.8 out of 5
Market Segments
Enterprise (46.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Salesforce Health CloudeClinicalWorks
Star Rating
(148)3.6 out of 5
Market Segments
Small-Business (53.1% of reviews)
Entry-Level Pricing
No pricing available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that eClinicalWorks excels in "Patient Case Management" with a score of 9.0, indicating a robust system for managing patient interactions and care coordination. In contrast, Salesforce Health Cloud also performs well in this area but with a slightly lower score, suggesting that while it is effective, it may not be as comprehensive as eClinicalWorks in this specific function.
- Reviewers mention that eClinicalWorks has a strong focus on "Records Management," achieving a score of 9.7, which highlights its capability in maintaining accurate and accessible patient records. Salesforce Health Cloud, while effective, does not match this level of performance, indicating a potential gap in record-keeping efficiency.
- G2 users highlight the superior "Quality of Support" in Salesforce Health Cloud, with a score of 7.8 compared to eClinicalWorks' 6.7. This suggests that users may find more reliable assistance and resources when using Salesforce, which can be crucial for healthcare providers needing timely support.
- Users on G2 report that eClinicalWorks shines in "Knowledge Share - Population Health Management" with a score of 8.7, indicating strong capabilities in sharing insights and data across healthcare teams. Salesforce Health Cloud, while also effective, does not reach the same level, which may impact collaborative care efforts.
- Reviewers say that eClinicalWorks offers a more user-friendly experience in "Ease of Setup" with a score of 6.7, compared to Salesforce Health Cloud's 6.9. This suggests that eClinicalWorks may be easier for new users to implement and start using effectively.
- Users report that Salesforce Health Cloud provides better "Patient Experience Management," scoring 9.7, which reflects its strong focus on enhancing patient interactions and satisfaction. eClinicalWorks, while effective, does not achieve the same level of excellence in this area, indicating that Salesforce may offer more advanced features for improving patient engagement.
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Pricing
Entry-Level Pricing
Salesforce Health Cloud
No pricing availableeClinicalWorks
No pricing availableFree Trial
Salesforce Health Cloud
No trial information availableeClinicalWorks
No trial information availableRatings
Meets Requirements
7.9
21
7.8
117
Ease of Use
7.7
22
7.5
119
Ease of Setup
6.9
7
6.7
35
Ease of Admin
7.4
7
7.3
35
Quality of Support
7.8
20
6.7
112
Has the product been a good partner in doing business?
8.8
8
7.2
31
Product Direction (% positive)
7.9
22
6.5
120
Features by Category
Interoperability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Patient Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
8.7
14
Not enough data
8.8
15
Not enough data
8.9
15
Care Management
Not enough data
8.6
15
Not enough data
8.3
14
Not enough data
8.8
14
Information Flow
9.0
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
Patient Experience
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
Clinical Workflow Management
Not enough data
8.6
26
Not enough data
8.5
21
Not enough data
8.2
23
Not enough data
7.6
26
Patient Health Information Management
Not enough data
7.8
22
Not enough data
7.4
22
Not enough data
7.5
25
Patient-Centered Functions
Not enough data
7.1
15
Not enough data
8.2
16
Not enough data
7.7
11
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
Feature Not Available
Operations
Not enough data
8.0
20
|
Verified
Not enough data
7.7
19
|
Verified
Not enough data
7.6
15
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
7.9
8
Generative AI
Feature Not Available
Feature Not Available
Operations Management
Not enough data
7.9
11
Not enough data
8.8
11
Not enough data
7.9
12
Not enough data
8.8
10
Added Efficiencies
Not enough data
7.5
10
Not enough data
8.2
12
Not enough data
8.6
11
Not enough data
9.1
13
Categories
Categories
Shared Categories
Salesforce Health Cloud and eClinicalWorks are categorized as Patient Engagement
Unique Categories
Salesforce Health Cloud is categorized as Patient Relationship Management (PRM) and Interactive Patient Care Systems (IPC)
Reviews
Reviewers' Company Size
Salesforce Health Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eClinicalWorks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
65.6%
Health, Wellness and Fitness
9.4%
Computer Software
9.4%
Information Technology and Services
6.3%
Marketing and Advertising
3.1%
Other
6.3%
Hospital & Health Care
55.1%
Medical Practice
23.8%
Health, Wellness and Fitness
8.2%
Information Technology and Services
2.0%
Mental Health Care
1.4%
Other
9.5%
Most Helpful Reviews
Salesforce Health Cloud
Most Helpful Favorable Review
Mahesh C.
Verified User in Information Technology and Services
The format is easy to read, less eye strain. The colours are easy to distinguish from the font colour. Good UI for sure.
Most Helpful Critical Review
Verified User in Hospital & Health Care
That it is cloud based; if your internet services are intermittent, then so is your access to the service.
eClinicalWorks
Most Helpful Favorable Review
Verified User in Medical Practice
Extremely comprehensive, but too busy for some users. Great for front office staff. Support has been overhauled but still needs work.
Most Helpful Critical Review
Eric C.
Verified User in Computer & Network Security
Support for this software is absolutely horrible. The software is not something that you can work on yourself. This is from a IT professional standpoint. Calling support and reporting a "high priority" issue results in a 1-3 day call back. Must report...
Mahesh C.
Verified User in Information Technology and Services
The format is easy to read, less eye strain. The colours are easy to distinguish from the font colour. Good UI for sure.
Verified User in Medical Practice
Extremely comprehensive, but too busy for some users. Great for front office staff. Support has been overhauled but still needs work.
Verified User in Hospital & Health Care
That it is cloud based; if your internet services are intermittent, then so is your access to the service.
Eric C.
Verified User in Computer & Network Security
Support for this software is absolutely horrible. The software is not something that you can work on yourself. This is from a IT professional standpoint. Calling support and reporting a "high priority" issue results in a 1-3 day call back. Must report...
Alternatives
Discussions
Salesforce Health Cloud has no discussions with answers
eClinicalWorks has no discussions with answers
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