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At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free
Salesforce Sales Cloud
Star Rating
(25,296)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansZoho CRM
Star Rating
(2,830)4.1 out of 5
Market Segments
Small-Business (62.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Contact & Account Management with a score of 8.8, while Zoho CRM follows closely with 8.5. Reviewers mention that Salesforce's robust features allow for detailed tracking and management of customer interactions, which is crucial for mid-market businesses.
- Reviewers mention that Salesforce Sales Cloud has a superior Quality of Support score of 8.1 compared to Zoho CRM's 7.6. Users on G2 appreciate Salesforce's responsive customer service and extensive knowledge base, which helps resolve issues quickly.
- Users say that Salesforce Sales Cloud shines in Opportunity & Pipeline Management with a score of 8.7, while Zoho CRM scores 8.2. Reviewers highlight Salesforce's advanced forecasting tools and pipeline visualization, which help sales teams prioritize leads effectively.
- G2 users report that Salesforce Sales Cloud offers better Lead Management capabilities, scoring 8.9 compared to Zoho CRM's 8.5. Users mention that Salesforce's lead scoring and nurturing features are particularly beneficial for larger sales teams.
- Reviewers mention that Zoho CRM has a slight edge in Ease of Use with a score of 8.3, while Salesforce scores 8.1. Users appreciate Zoho's intuitive interface, which makes it easier for small businesses to onboard and train new users.
- Users report that Salesforce Sales Cloud leads in Integration capabilities with a score of 8.7, compared to Zoho CRM's 8.4. Reviewers highlight Salesforce's extensive API support and third-party integrations, which are essential for businesses looking to streamline their operations.
Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Salesforce Sales Cloud
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.8
13,789
8.4
2,410
Ease of Use
8.2
17,769
8.3
2,424
Ease of Setup
7.8
8,734
7.9
1,194
Ease of Admin
7.9
4,439
8.0
1,004
Quality of Support
8.1
12,027
7.6
2,204
Has the product been a good partner in doing business?
8.4
4,402
8.0
980
Product Direction (% positive)
8.2
13,463
8.0
2,346
Features by Category
Sales Force Automation
8.8
9450
|
Verified
8.5
1619
|
Verified
8.3
6389
|
Verified
8.3
870
|
Verified
8.7
9170
|
Verified
8.2
1543
|
Verified
8.3
9429
|
Verified
8.2
1619
|
Verified
8.0
7311
|
Verified
7.8
1183
|
Verified
8.2
7602
|
Verified
8.4
665
|
Verified
8.0
6749
|
Verified
7.9
1213
|
Verified
8.1
6649
|
Verified
8.0
1202
|
Verified
8.3
7401
|
Verified
8.2
1315
|
Verified
Marketing Automation
8.0
6662
|
Verified
8.0
1332
|
Verified
8.1
6984
|
Verified
7.9
1295
|
Verified
8.5
8009
|
Verified
8.4
1515
|
Verified
7.9
5422
7.9
1121
|
Verified
Customer Support
8.3
6807
|
Verified
8.0
1195
|
Verified
8.1
6380
|
Verified
7.9
1198
|
Verified
8.2
6777
|
Verified
7.9
1232
|
Verified
8.0
5493
|
Verified
7.8
1066
|
Verified
8.2
5983
|
Verified
8.0
1108
|
Verified
Reporting & Analytics
8.5
8929
|
Verified
8.2
1494
|
Verified
8.5
9116
|
Verified
8.2
1550
|
Verified
8.2
7424
|
Verified
8.1
1050
|
Verified
Mobile & Social
7.9
5612
|
Verified
8.1
1078
|
Verified
7.8
5244
|
Verified
8.0
1089
|
Verified
7.7
6092
|
Verified
8.0
1194
|
Verified
Platform
8.5
3584
|
Verified
8.1
854
|
Verified
8.5
3591
|
Verified
8.1
825
|
Verified
8.6
3616
|
Verified
8.4
856
|
Verified
8.4
2894
|
Verified
8.1
647
|
Verified
8.5
3167
|
Verified
7.8
547
|
Verified
8.1
3188
|
Verified
8.1
717
|
Verified
8.7
3589
|
Verified
8.4
837
|
Verified
8.1
3022
8.1
660
|
Verified
Integration
8.5
2598
|
Verified
8.3
648
|
Verified
8.5
3050
|
Verified
8.1
630
|
Verified
8.5
2889
|
Verified
8.0
596
|
Verified
Generative AI
7.6
881
8.2
178
Agentic AI - CRM
7.9
243
8.1
64
7.9
243
8.3
62
8.2
240
8.0
63
8.0
237
8.0
63
8.0
235
8.2
63
8.1
237
8.2
63
8.2
239
8.2
63
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.3
88
Not enough data
7.7
83
Not enough data
8.3
86
Not enough data
8.3
83
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
89
Not enough data
8.2
85
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.7
17
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.7
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.7
67
|
Verified
Not enough data
8.8
67
|
Verified
Cartography
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Not enough data
Analysis
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Not enough data
Reporting
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
270
8.4
71
8.8
292
8.8
72
8.8
314
8.8
72
8.6
288
8.8
72
Organization
8.9
349
8.6
73
8.8
340
8.4
72
8.8
334
8.5
72
Performance Analysis
8.4
282
Feature Not Available
8.8
305
8.6
74
Sales Analysis
8.4
283
8.4
68
8.8
297
8.4
72
Generative AI
8.5
122
8.1
26
8.4
122
7.9
26
Agentic AI - AI Sales Assistant
9.1
25
Not enough data
9.1
25
Not enough data
9.0
24
Not enough data
9.0
23
Not enough data
9.2
24
Not enough data
9.2
24
Not enough data
9.2
24
Not enough data
Integrated Workflows
8.7
518
8.7
160
8.5
510
8.8
156
8.1
466
8.3
146
8.1
461
8.2
141
8.9
520
8.9
154
8.4
469
8.8
153
8.6
482
8.5
148
Repeatability and Reportability
8.4
483
8.4
145
8.7
501
8.6
150
8.7
497
8.5
143
8.4
483
8.2
138
7.8
417
7.9
121
AI and Automation
8.5
462
8.2
147
8.4
469
8.4
146
8.3
428
8.3
140
8.0
432
8.1
134
7.8
414
7.8
126
Generative AI
7.4
268
7.4
69
Agentic AI - Sales Engagement
8.3
88
7.8
27
8.4
89
7.7
25
8.6
86
7.9
26
8.4
88
7.8
25
8.3
88
7.6
26
8.3
88
7.9
26
8.5
87
8.0
25
Call Analytics
8.7
131
Not enough data
8.6
135
Not enough data
8.7
131
Not enough data
8.9
131
Not enough data
Agent Performance Management
8.7
140
Not enough data
8.7
124
Not enough data
8.7
141
Not enough data
Generative AI
8.2
56
Not enough data
Agentic AI - Conversation Intelligence
8.8
11
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
9.2
12
Not enough data
8.6
11
Not enough data
9.2
12
Not enough data
9.2
12
Not enough data
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
96
Not enough data
8.6
91
Not enough data
8.5
95
Not enough data
8.3
87
Not enough data
8.7
54
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
77
Not enough data
8.6
74
Not enough data
8.5
74
Not enough data
8.6
75
Not enough data
8.6
73
Collaboration
Not enough data
8.7
74
Not enough data
8.5
76
Not enough data
8.9
78
Not enough data
8.9
81
Not enough data
8.7
75
Not enough data
8.7
73
Lead Monitoring
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Analytics
Not enough data
9.1
41
Not enough data
8.8
41
Customization
Not enough data
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Revenue Sourcing and Forecasting
8.7
63
Not enough data
8.4
63
Not enough data
8.8
64
Not enough data
8.5
61
Not enough data
8.4
61
Not enough data
8.3
55
Not enough data
8.2
56
Not enough data
CRM Data Enrichment
8.1
61
Not enough data
8.4
59
Not enough data
8.2
57
Not enough data
8.0
60
Not enough data
8.5
54
Not enough data
Account Management
8.2
61
Not enough data
8.0
61
Not enough data
8.1
58
Not enough data
8.2
57
Not enough data
8.6
53
Not enough data
8.4
54
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
18
Not enough data
8.1
18
Not enough data
8.2
18
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
Territory Mapping
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Not enough data
Route Planning
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Not enough data
Sales Performance Management
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Not enough data
Presentation and Forms
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Not enough data
Integrations
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Not enough data
Branding & Customizatio
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Not enough data
Automatic Rules & Configurations
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Not enough data
Agentic AI - Business Scheduling
8.5
33
Not enough data
8.3
33
Not enough data
Sales Performance Features - Sales Planning
8.4
174
Not enough data
8.5
164
Not enough data
8.5
169
Not enough data
8.6
170
Not enough data
8.6
168
Not enough data
8.8
167
Not enough data
8.2
164
Not enough data
Territory Management - Sales Planning
8.6
165
Not enough data
8.5
170
Not enough data
Quota & Capacity Management - Sales Planning
8.4
167
Not enough data
8.4
174
Not enough data
8.4
168
Not enough data
Agentic AI - Sales Planning
8.4
56
Not enough data
8.5
55
Not enough data
Agentic AI - Lead Scoring
7.8
51
6.1
11
8.3
51
6.4
12
7.8
51
6.4
11
8.0
52
6.5
11
Attribution
8.9
446
8.4
20
8.9
450
8.5
21
8.6
432
7.9
20
Discovery
8.9
453
8.6
21
8.6
448
8.3
20
8.6
430
8.2
21
Management
8.5
418
8.3
21
8.7
436
8.3
21
Platform
8.6
428
8.3
21
8.6
428
8.3
20
Agentic AI - Sales Performance Management
8.5
73
7.9
20
8.6
73
8.2
19
8.6
74
7.8
20
Incentives
8.2
437
8.2
152
|
Verified
8.4
500
8.3
159
|
Verified
8.0
435
8.0
151
|
Verified
8.6
512
8.4
160
|
Verified
Personalization
8.6
481
8.5
176
|
Verified
8.8
558
8.6
177
|
Verified
8.9
590
8.6
183
|
Verified
8.6
535
8.4
170
|
Verified
Administrative
8.8
563
8.5
168
|
Verified
8.5
526
8.5
172
|
Verified
8.4
507
8.3
160
Agentic AI - Email Tracking
8.2
65
7.6
29
8.4
63
7.4
28
8.4
63
7.5
29
8.3
64
6.9
28
8.4
64
6.9
29
8.3
63
7.4
29
8.4
66
7.5
28
Analytics
8.3
570
8.3
137
8.4
578
8.3
143
8.4
592
8.4
144
Customizations
8.7
622
8.7
148
8.5
590
8.8
145
8.6
626
8.7
146
8.4
571
8.7
142
8.4
599
8.6
147
Generative AI
7.5
292
7.6
58
Agentic AI - Sales Analytics
8.2
79
7.4
28
8.6
78
7.5
28
8.3
78
7.0
28
8.3
78
7.3
28
8.3
78
7.4
28
Data Sourcing
8.5
964
8.3
143
8.7
995
8.4
147
8.3
899
8.3
140
8.7
1026
8.6
152
8.6
959
8.5
144
Predictive Analytics
8.4
941
8.5
144
8.6
954
8.3
136
8.1
852
8.0
122
8.3
892
8.2
128
Sales Management
8.7
981
8.5
151
8.1
855
8.3
129
8.6
976
8.5
142
8.8
1044
8.8
149
Agentic AI - Outbound Call Tracking
8.5
38
Not enough data
8.5
39
Not enough data
Calling
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
183
Not enough data
8.8
43
Not enough data
Contacts
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Not enough data
Insights
9.1
187
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.6
39
Not enough data
Agentic AI - Sales Coaching
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Not enough data
Training
8.8
259
Not enough data
8.8
251
Not enough data
8.5
211
Not enough data
8.5
246
Not enough data
Feedback
8.8
239
Not enough data
8.6
236
Not enough data
8.6
216
Not enough data
8.6
204
Not enough data
8.9
228
Not enough data
8.9
229
Not enough data
8.7
202
Not enough data
Generative AI
7.7
73
Not enough data
Agentic AI - Sales Enablement
8.1
31
6.1
6
8.2
31
6.1
6
8.3
31
6.1
6
Content Management
8.3
351
8.2
10
8.1
342
8.0
10
8.2
327
8.0
10
8.5
318
8.8
10
8.3
335
8.2
10
Analytics
8.7
342
9.0
10
8.4
341
8.3
10
8.5
223
8.3
10
8.3
350
8.3
10
Learning Management - Sales Enablement
8.6
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
Revenue Enablement - Sales Enablement
8.5
24
Not enough data
8.5
25
Not enough data
9.0
24
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Sales Cloud and Zoho CRM are categorized as Sales Engagement, AI Sales Assistant, Sales Enablement, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Coaching, Sales Planning, Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, and Location Intelligence
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Quote Management, Sales Gamification, CPQ, Lead Capture, and Insurance CRM
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.7%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Information Technology and Services
15.9%
Computer Software
9.8%
Marketing and Advertising
9.0%
Real Estate
3.5%
Financial Services
3.5%
Other
58.2%
Discussions
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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