Compare Salesforce Sales Cloud and SuperOffice CRM 
At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (61.4% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Starting at €68.00 1 User Per Month
Salesforce Sales Cloud
Star Rating
(23,272)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSuperOffice CRM
Star Rating
(83)4.5 out of 5
Market Segments
Small-Business (61.4% of reviews)
Entry-Level Pricing
Starting at €68.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Opportunity & Pipeline Management with a score of 8.7, while SuperOffice CRM trails slightly behind at 8.2. Reviewers mention that Salesforce's robust features allow for better tracking and forecasting of sales opportunities.
- Reviewers mention that SuperOffice CRM shines in Customer Support, scoring 8.8 compared to Salesforce's 8.1. Users appreciate SuperOffice's responsive support portal and comprehensive knowledge base, which they find more accessible than Salesforce's offerings.
- G2 users highlight Salesforce's superior Sales Force Automation capabilities, particularly in Contact & Account Management, where both products scored equally at 8.8. However, users on G2 note that Salesforce provides more advanced automation features that streamline sales processes.
- Users say that SuperOffice CRM offers a more user-friendly experience, scoring 8.9 in Ease of Use compared to Salesforce's 8.1. Reviewers mention that the intuitive interface of SuperOffice makes it easier for new users to adapt quickly.
- Reviewers mention that Salesforce Sales Cloud has a more extensive range of Integrations, scoring 8.8, while SuperOffice CRM scores lower at 6.3. Users appreciate Salesforce's ability to connect seamlessly with various third-party applications, enhancing its functionality.
- Users report that SuperOffice CRM's Lead Management features, particularly in Lead Qualification, score 8.8, outperforming Salesforce's 8.4. Reviewers highlight SuperOffice's effective lead scoring and nurturing capabilities as a significant advantage for small businesses.
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Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
SuperOffice CRM
SALES
Starting at €68.00
1 User Per Month
For the sales person.
Includes core CRM feature sets:
Document sales processes
- Enjoy a better pipeline control
- Send quotes with a few clicks
- Track progress with personalized dashboards
- Improve your sales team's productivity
- Forecasting
- Pipeline management
- Quote management
Free Trial
Salesforce Sales Cloud
Free Trial is available
SuperOffice CRM
Free Trial is available
Ratings
Meets Requirements
8.8
13,128
8.3
59
Ease of Use
8.1
16,045
8.9
59
Ease of Setup
7.8
7,175
7.7
38
Ease of Admin
7.9
4,139
7.7
36
Quality of Support
8.1
11,414
8.8
59
Has the product been a good partner in doing business?
8.3
4,101
9.1
35
Product Direction (% positive)
8.2
12,805
8.6
60
Features by Category
Sales Force Automation
8.8
9094
|
Verified
8.9
45
8.2
6044
|
Verified
7.1
29
8.7
8822
|
Verified
8.2
39
8.3
9083
|
Verified
8.2
47
8.0
6971
|
Verified
6.8
31
8.2
7267
|
Verified
8.0
41
8.0
6411
|
Verified
6.8
33
8.1
6309
|
Verified
7.0
35
8.3
7065
|
Verified
7.4
37
Marketing Automation
7.9
6328
|
Verified
7.2
41
8.1
6651
|
Verified
7.0
33
8.5
7671
|
Verified
7.4
39
7.9
5095
5.1
28
Customer Support
8.3
6478
|
Verified
6.9
30
8.1
6056
|
Verified
7.3
31
8.2
6452
|
Verified
7.4
31
8.0
5173
|
Verified
6.5
25
8.2
5666
|
Verified
7.2
26
Reporting & Analytics
8.5
8612
|
Verified
7.8
38
8.5
8799
|
Verified
7.9
45
8.2
7111
|
Verified
7.0
35
Mobile & Social
7.9
5305
|
Verified
5.6
25
7.8
4936
|
Verified
4.9
27
7.7
5785
|
Verified
6.6
39
Platform
8.5
3280
|
Verified
7.1
28
8.5
3286
|
Verified
6.9
24
8.6
3310
|
Verified
8.0
29
8.3
2594
|
Verified
7.0
22
8.5
2869
|
Verified
6.7
21
8.1
2897
|
Verified
6.9
24
8.7
3296
|
Verified
8.1
30
8.1
2737
7.7
26
Integration
8.5
2335
|
Verified
6.9
26
8.5
2791
|
Verified
6.7
22
8.5
2638
|
Verified
6.2
18
Generative AI
Feature Not Available
4.1
13
Email Marketing
Not enough data
8.1
17
Not enough data
7.7
19
Not enough data
7.1
16
Not enough data
7.8
16
Online Marketing
Not enough data
7.6
15
Not enough data
7.6
12
Not enough data
6.3
9
Not enough data
7.8
16
Not enough data
7.0
15
Lead Management
Not enough data
7.1
14
Not enough data
7.6
19
Not enough data
7.5
18
Not enough data
7.0
14
Not enough data
6.6
15
Not enough data
6.4
14
Not enough data
7.3
17
Not enough data
7.7
15
Campaign Management
Not enough data
6.7
13
Not enough data
7.2
17
Not enough data
7.2
19
Not enough data
7.2
12
Social
Not enough data
5.5
11
Not enough data
4.6
9
Not enough data
5.2
10
Not enough data
5.5
10
Not enough data
5.9
11
Reporting & Analytics
Not enough data
7.8
17
Not enough data
5.0
11
Not enough data
5.6
12
Not enough data
5.9
11
Not enough data
5.0
10
Platform
Not enough data
6.3
13
Not enough data
7.0
14
Not enough data
7.4
16
Not enough data
7.2
12
Not enough data
4.8
9
Not enough data
7.2
16
Not enough data
6.3
13
Integration
Not enough data
6.1
15
Not enough data
6.7
10
Not enough data
5.6
9
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
242
Not enough data
8.8
262
Not enough data
8.7
284
Not enough data
8.6
261
Not enough data
Organization
8.9
320
Not enough data
8.8
312
Not enough data
8.8
305
Not enough data
Performance Analysis
8.4
255
Not enough data
8.8
277
Not enough data
Sales Analysis
8.4
256
Not enough data
8.7
270
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integrated Workflows
8.7
407
Not enough data
8.5
397
Not enough data
8.0
356
Not enough data
8.0
351
Not enough data
8.9
406
Not enough data
8.4
355
Not enough data
8.6
370
Not enough data
Repeatability and Reportability
8.4
371
Not enough data
8.7
390
Not enough data
8.7
386
Not enough data
8.3
373
Not enough data
7.6
307
Not enough data
AI and Automation
8.5
353
Not enough data
8.4
362
Not enough data
8.2
322
Not enough data
7.9
325
Not enough data
7.7
307
Not enough data
Generative AI
Feature Not Available
Not enough data
Call Analytics
8.7
118
Not enough data
8.5
122
Not enough data
8.6
117
Not enough data
8.9
117
Not enough data
Agent Performance Management
8.6
127
Not enough data
8.6
111
Not enough data
8.7
127
Not enough data
Generative AI
Feature Not Available
Not enough data
Revenue Sourcing and Forecasting
8.2
28
Not enough data
8.1
28
Not enough data
8.6
28
Not enough data
8.6
28
Not enough data
8.3
28
Not enough data
8.2
23
Not enough data
8.0
23
Not enough data
CRM Data Enrichment
8.0
29
Not enough data
8.3
28
Not enough data
8.0
27
Not enough data
7.9
29
Not enough data
8.5
23
Not enough data
Account Management
7.9
29
Not enough data
7.8
29
Not enough data
7.6
29
Not enough data
8.3
28
Not enough data
8.3
23
Not enough data
8.1
23
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
8.1
120
Not enough data
8.5
121
Not enough data
8.0
121
Not enough data
8.0
119
Not enough data
8.8
121
Not enough data
Branding & Customizatio
8.1
117
Not enough data
8.2
120
Not enough data
8.3
118
Not enough data
Automatic Rules & Configurations
8.3
119
Not enough data
8.3
119
Not enough data
7.9
122
Not enough data
Generative AI
Feature Not Available
Not enough data
Sales Performance Features - Sales Planning
8.3
103
Not enough data
8.5
95
Not enough data
8.4
100
Not enough data
8.6
100
Not enough data
8.5
99
Not enough data
8.7
98
Not enough data
8.0
96
Not enough data
Territory Management - Sales Planning
8.6
97
Not enough data
8.4
102
Not enough data
Quota & Capacity Management - Sales Planning
8.3
98
Not enough data
8.3
106
Not enough data
8.2
99
Not enough data
Data Sourcing
8.5
859
Not enough data
8.7
890
Not enough data
8.3
794
Not enough data
8.7
918
Not enough data
8.6
855
Not enough data
Predictive Analytics
8.4
835
Not enough data
8.6
851
Not enough data
8.1
750
Not enough data
8.3
792
Not enough data
Sales Management
8.7
881
Not enough data
8.1
757
Not enough data
8.6
874
Not enough data
8.8
942
Not enough data
Content Management
8.3
308
Not enough data
8.1
298
Not enough data
8.2
283
Not enough data
8.5
274
Not enough data
8.2
292
Not enough data
Analytics
8.7
298
Not enough data
8.4
297
Not enough data
8.4
181
Not enough data
8.3
306
Not enough data
Presentation
7.4
172
Not enough data
7.3
172
Not enough data
7.2
163
Not enough data
Training
8.8
232
Not enough data
8.8
225
Not enough data
8.5
186
Not enough data
8.4
222
Not enough data
Feedback
8.7
214
Not enough data
8.6
211
Not enough data
8.5
191
Not enough data
8.6
181
Not enough data
8.8
205
Not enough data
8.8
206
Not enough data
8.7
178
Not enough data
Generative AI
Feature Not Available
Not enough data
Attribution
8.9
379
Not enough data
8.9
383
Not enough data
8.6
365
Not enough data
Discovery
8.9
386
Not enough data
8.6
381
Not enough data
8.6
363
Not enough data
Management
8.5
353
Not enough data
8.7
371
Not enough data
Platform
8.6
363
Not enough data
8.6
363
Not enough data
Calling
8.6
137
Not enough data
8.4
131
Not enough data
8.8
140
Not enough data
8.7
136
Not enough data
Contacts
8.8
132
Not enough data
8.7
134
Not enough data
8.7
136
Not enough data
Insights
9.1
140
Not enough data
8.8
138
Not enough data
8.3
134
Not enough data
8.5
144
Not enough data
8.3
139
Not enough data
Analytics
8.3
490
Not enough data
8.4
498
Not enough data
8.4
511
Not enough data
Customizations
8.7
541
Not enough data
8.5
509
Not enough data
8.6
546
Not enough data
8.4
491
Not enough data
8.4
518
Not enough data
Generative AI
Feature Not Available
Not enough data
Incentives
8.1
339
Not enough data
8.4
406
Not enough data
7.9
342
Not enough data
8.5
419
Not enough data
Personalization
8.6
381
Not enough data
8.8
461
Not enough data
8.9
491
Not enough data
8.6
439
Not enough data
Administrative
8.7
464
Not enough data
8.5
430
Not enough data
8.3
414
Not enough data
Categories
Categories
Shared Categories
Salesforce Sales Cloud and SuperOffice CRM are categorized as CRM
Unique Categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
SuperOffice CRM is categorized as Marketing Automation and Online Form Builder
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuperOffice CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Wholesale
7.2%
Computer Software
7.2%
Mechanical or Industrial Engineering
6.0%
Information Technology and Services
4.8%
Manufacturing
3.6%
Other
71.1%
Most Helpful Reviews
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
SuperOffice CRM
Most Helpful Favorable Review
Danny L.
Verified User in Wholesale
The entire customer history is centrally stored and can be viewed in an overview at the touch of a button. Because the telephone exchange is also linked to SuperOffice, they save a lot of time when calling tasks and quotations. Even when the customer calls...
Most Helpful Critical Review
Verified User in Computer Software
A CRM system that are not updated to the 2020-era. It's easy to use and learn as a user, but not as an admin. The customer support lacks the possibility to call them.
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Danny L.
Verified User in Wholesale
The entire customer history is centrally stored and can be viewed in an overview at the touch of a button. Because the telephone exchange is also linked to SuperOffice, they save a lot of time when calling tasks and quotations. Even when the customer calls...
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Verified User in Computer Software
A CRM system that are not updated to the 2020-era. It's easy to use and learn as a user, but not as an admin. The customer support lacks the possibility to call them.
Alternatives
Discussions
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
Will it be possible to create documents when on mobile app?
1 comment
MC
I hear from support there are some wishes for this in the future when the technology is there to support it!Read more
SuperOffice CRM has no more discussions with answers
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