Compare Salesforce Commerce for B2C and Shopify 
At a Glance
Market Segments
Mid-Market (40.0% of reviews)
Small-Business (80.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
$29/ per month
Salesforce Commerce for B2C
Star Rating
(451)4.3 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansShopify
Star Rating
(4,643)4.4 out of 5
Market Segments
Small-Business (80.4% of reviews)
Entry-Level Pricing
$29/ per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Commerce for B2C excels in Product Recommendations with a score of 9.2, while Shopify also performs well but slightly lower at 8.3. Reviewers mention that Salesforce's advanced algorithms provide highly relevant suggestions, enhancing the shopping experience.
- Reviewers mention that Shopify shines in Ease of Use with a score of 8.9 compared to Salesforce's 8.3. Users on G2 appreciate Shopify's intuitive interface, making it easier for small businesses to set up and manage their online stores without extensive technical knowledge.
- G2 users highlight that Salesforce Commerce for B2C offers superior Reporting capabilities, scoring 9.0, which allows for in-depth analytics and insights. In contrast, Shopify's reporting features, while solid at 8.5, are seen as less comprehensive by some users.
- Users say that Shopify's Checkout Process is more streamlined, scoring 8.8 compared to Salesforce's 8.3. Reviewers mention that Shopify's one-page checkout significantly reduces cart abandonment rates, making it a preferred choice for many small businesses.
- Reviewers mention that Salesforce Commerce for B2C has robust Integrations with a score of 9.3, allowing for seamless connections with various third-party tools. Users on G2 appreciate this flexibility, especially for larger enterprises needing complex integrations.
- Users report that Shopify excels in Customer Support, scoring 8.5, with many reviewers praising the availability of resources and responsive support teams. In comparison, Salesforce's support, while rated at 8.3, is noted to be less accessible for smaller businesses.
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Pricing
Entry-Level Pricing
Salesforce Commerce for B2C
B2C Commerce - Growth
Contact Us
Per Year
Deliver better commerce experiences with a platform for growth.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Free Trial
Salesforce Commerce for B2C
No trial information availableShopify
No trial information availableRatings
Meets Requirements
8.6
307
8.7
3,969
Ease of Use
8.3
336
8.9
3,988
Ease of Setup
7.9
167
8.8
2,279
Ease of Admin
8.1
119
8.9
2,222
Quality of Support
8.3
291
8.4
3,713
Has the product been a good partner in doing business?
8.6
116
8.8
2,179
Product Direction (% positive)
8.5
291
8.7
3,860
Features by Category
Design
8.3
26
Not enough data
8.4
26
Not enough data
8.5
25
Not enough data
8.4
26
Not enough data
Personalization
8.3
26
Not enough data
8.2
26
Not enough data
8.5
27
Not enough data
8.5
25
Not enough data
Analysis
8.3
25
Not enough data
8.8
24
Not enough data
8.3
23
Not enough data
Merchandising
9.2
19
Not enough data
9.3
19
Not enough data
9.4
19
Not enough data
8.6
19
Not enough data
8.9
19
Not enough data
Analytics
9.4
19
Not enough data
9.3
19
Not enough data
Administration
9.3
18
Not enough data
9.0
18
Not enough data
Administration
8.9
22
Not enough data
8.7
21
Not enough data
8.7
22
Not enough data
Integrations
8.8
22
Not enough data
8.9
22
Not enough data
8.7
22
Not enough data
Cart Management
8.3
23
Not enough data
8.7
22
Not enough data
8.5
21
Not enough data
8.6
22
Not enough data
Headless Commerce
8.1
79
8.2
349
8.5
82
8.5
365
8.5
80
8.3
385
8.5
84
8.3
470
8.4
82
8.5
425
Generative AI
8.0
64
Feature Not Available
7.7
68
Feature Not Available
Merchandising/Marketing
8.2
193
8.6
3296
8.3
138
8.6
3345
8.1
207
8.3
3272
7.9
200
8.3
3229
7.6
187
8.3
3056
8.0
186
8.3
2991
8.1
183
8.2
2966
Product Catalog
8.4
195
8.5
3239
8.2
195
8.5
3191
8.2
202
8.5
3237
8.2
175
8.4
2613
Order Process
8.3
197
8.8
3322
8.2
193
8.6
3242
8.3
190
8.6
3201
8.3
194
8.9
3284
8.2
196
8.8
3274
7.9
183
8.5
2995
8.2
185
8.6
3067
8.1
168
8.5
2686
Multi-Channel Support
8.3
181
8.5
2872
8.2
184
8.8
3097
8.3
168
8.7
2903
8.2
187
8.5
2999
8.0
173
8.3
2333
8.2
113
8.4
2385
8.2
163
8.2
2205
Platform
8.2
178
8.3
2404
8.3
194
8.4
3072
8.3
181
8.6
2923
8.4
197
8.6
3055
8.1
202
8.4
3090
8.6
191
8.9
3058
8.6
179
8.4
2380
8.5
183
8.8
2983
8.3
169
8.4
2473
8.5
165
8.5
2438
8.4
176
8.7
2793
8.5
197
8.8
3081
Payment processing - Merchant of Record
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
8.7
9
Tax management - Merchant of Record
Not enough data
8.7
9
Not enough data
8.5
9
Not enough data
8.3
9
Security and Compliance - Merchant of Record
Not enough data
8.0
9
Not enough data
8.5
9
Not enough data
8.7
9
Not enough data
8.7
9
Administration - Merchant of Record
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
8.5
9
Reporting
8.5
25
Not enough data
8.5
25
Not enough data
Omnichannel Features
7.8
24
Not enough data
8.1
24
Not enough data
8.2
23
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.6
25
Not enough data
8.2
24
Not enough data
Categories
Categories
Shared Categories
Salesforce Commerce for B2C and Shopify are categorized as E-Commerce Platforms
Unique Categories
Salesforce Commerce for B2C is categorized as E-Merchandising, Mobile E-Commerce, Omnichannel Commerce, and Shopping Cart
Shopify is categorized as Merchant of Record
Reviews
Reviewers' Company Size
Salesforce Commerce for B2C
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopify
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
13.9%
Information Technology and Services
10.8%
Computer Software
8.9%
Apparel & Fashion
6.3%
Consumer Goods
4.3%
Other
55.8%
Retail
26.6%
Apparel & Fashion
8.8%
Marketing and Advertising
7.5%
Consumer Goods
5.3%
Internet
3.4%
Other
48.3%
Most Helpful Reviews
Salesforce Commerce for B2C
Most Helpful Favorable Review
Philippe H.
Verified User in Computer & Network Security
All in one integrated platform. The costs are indexed on revenue (pay as you grow) and the editor is committed to the success of the customer since it starts billing only when the customer is online and selling. The platform is very complete, customer...
Most Helpful Critical Review
Verified User in Telecommunications
Overr this is good platform to engage customer but sometimes it's show irrelevant users
Shopify
Most Helpful Favorable Review
Kathleen Virginia P.
Verified User in Motion Pictures and Film
That you can build a storefront very quickly and easily. You can also do mass uploading of products. Etsy only allows you to upload one product at a time. This is helpful for large inventory, also with lots of variances in your products. (ie: Small, red or...
Most Helpful Critical Review
Lisa K. S.
Verified User in Media Production
Where do I begin? First, the customer service is awful and I do mean dreadful, not as bad as Wix, but they do absolutely nothing to assist you. At one point I had to ask if my rep was a bot, I had to ask them if they were human because the responses were so...
Philippe H.
Verified User in Computer & Network Security
All in one integrated platform. The costs are indexed on revenue (pay as you grow) and the editor is committed to the success of the customer since it starts billing only when the customer is online and selling. The platform is very complete, customer...
Kathleen Virginia P.
Verified User in Motion Pictures and Film
That you can build a storefront very quickly and easily. You can also do mass uploading of products. Etsy only allows you to upload one product at a time. This is helpful for large inventory, also with lots of variances in your products. (ie: Small, red or...
Verified User in Telecommunications
Overr this is good platform to engage customer but sometimes it's show irrelevant users
Lisa K. S.
Verified User in Media Production
Where do I begin? First, the customer service is awful and I do mean dreadful, not as bad as Wix, but they do absolutely nothing to assist you. At one point I had to ask if my rep was a bot, I had to ask them if they were human because the responses were so...
Alternatives
Discussions
What is a b2c platform?
1 comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
What is Salesforce commerce?
1 comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
What are the features of Shopify?
5 comments
MM
In word you can say shopify is your own "shop"Read more
What is Shopify used for?
4 comments
PP
Shopify is an Ecommerce CMS platform where we can setup the store and sell our products.Read more
How can I change my store name in Shopify?
3 comments
CH
Yes, you can change your stores name as long as you are not paying back a cash advance given by Shopify. If you’re currently in repayment you can’t change...Read more
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