Compare JustCall and Toky 
At a Glance
Market Segments
Small-Business (61.4% of reviews)
Small-Business (74.2% of reviews)
Entry-Level Pricing
$19.00 1 - User/Month (Billed Annually)
$20 user/month (billed annually)
JustCall
Star Rating
(2,084)4.3 out of 5
Market Segments
Small-Business (61.4% of reviews)
Entry-Level Pricing
$19.00 1 - User/Month (Billed Annually)
Free Trial is available
Browse all 7 pricing plansToky
Star Rating
(32)3.7 out of 5
Market Segments
Small-Business (74.2% of reviews)
Entry-Level Pricing
$20 user/month (billed annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Toky has a lower overall star rating of 3.7 compared to JustCall's 4.3, indicating that JustCall may provide a more satisfactory user experience overall.
- Reviewers mention that Toky's quality of support is rated at 6.9, which is significantly lower than JustCall's 8.3, suggesting that users may find JustCall's customer service more responsive and helpful.
- G2 users highlight that Toky has a lower score in "Has the product been a good partner in doing business?" at 8.1, while JustCall scores 8.7, indicating that JustCall may foster better long-term business relationships.
- Users on G2 report that Toky's ticket management features, such as ticket creation and response user experience, are rated at 8.0, while JustCall excels with higher ratings in these areas, suggesting a more streamlined and efficient ticketing process.
- Reviewers mention that JustCall offers superior call management features, with a score of 9.0 for call recording, compared to Toky's lower score of 7.8, indicating that users may find JustCall's call recording capabilities more reliable and effective.
- Users say that JustCall's mobile accessibility is rated at 8.6, while Toky scores lower in this area, suggesting that JustCall may provide a better mobile experience for users who need to manage communications on the go.
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Pricing
Entry-Level Pricing
JustCall
Essentials
$19.00
1 - User/Month (Billed Annually)
- Outbound calling & SMS included
- Unlimited inbound calling
- Local numbers
Toky
ENTREPRENEUR
$20
user/month (billed annually)
Modern Phone System Solution.
Starting at 1 agent.
- Basic cloud phone system features
- Unlimited inbound calls. Fair usage policy applies. Toll-free numbers excluded
- Access to Standard integrations
Free Trial
JustCall
Free Trial is available
Toky
Free Trial is available
Ratings
Meets Requirements
8.6
1,933
7.5
27
Ease of Use
8.8
1,980
7.7
28
Ease of Setup
8.7
1,716
8.3
19
Ease of Admin
8.6
672
8.3
19
Quality of Support
8.3
1,784
6.9
26
Has the product been a good partner in doing business?
8.7
670
8.1
18
Product Direction (% positive)
8.7
1,929
6.5
27
Features by Category
Ticket and Case Management
8.0
135
Not enough data
7.9
135
Not enough data
7.9
130
Not enough data
7.6
132
Not enough data
7.4
120
Not enough data
7.9
126
Not enough data
7.6
120
Not enough data
7.9
130
Not enough data
Generative AI
7.6
91
Not enough data
Feature Not Available
Not enough data
Communication Channels
7.6
123
Not enough data
7.7
121
Not enough data
7.8
130
Not enough data
7.1
117
Not enough data
8.6
128
Not enough data
Platform
7.8
128
Not enough data
7.8
262
Not enough data
8.3
133
Not enough data
8.2
133
Not enough data
8.1
133
Not enough data
8.3
133
Not enough data
Lead Facilitation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Dialing Options
8.3
544
Not enough data
8.5
543
|
Verified
Not enough data
8.2
532
|
Verified
Not enough data
Agent Tools
8.1
516
|
Verified
Not enough data
7.9
514
|
Verified
Not enough data
8.1
532
|
Verified
Not enough data
9.0
547
|
Verified
Not enough data
Automation
8.1
518
|
Verified
Not enough data
8.0
501
|
Verified
Not enough data
8.1
513
|
Verified
Not enough data
8.0
518
|
Verified
Not enough data
8.3
525
|
Verified
Not enough data
Call Analytics
8.7
42
Not enough data
8.0
42
Not enough data
8.2
42
Not enough data
8.1
42
Not enough data
Agent Performance Management
8.3
42
Not enough data
8.3
42
Not enough data
7.7
42
Not enough data
Generative AI
Feature Not Available
Not enough data
Text Messaging
8.4
291
Not enough data
8.7
306
Not enough data
8.4
300
Not enough data
8.0
286
Not enough data
7.2
276
Not enough data
8.1
291
Not enough data
8.1
288
Not enough data
8.3
294
Not enough data
SMS Platform
8.0
285
Not enough data
8.2
290
Not enough data
7.2
282
Not enough data
7.2
282
Not enough data
7.2
270
Not enough data
8.1
281
Not enough data
Channels
8.0
323
Not enough data
7.9
323
Not enough data
7.0
324
Not enough data
Design
7.8
324
Not enough data
7.4
330
Not enough data
8.2
336
Not enough data
8.1
329
Not enough data
8.3
324
Not enough data
Generative AI
7.5
109
Not enough data
Feature Not Available
Not enough data
Quality Assurance
7.9
64
Not enough data
7.9
59
Not enough data
7.8
56
Not enough data
Engagement
7.9
62
Not enough data
8.0
64
Not enough data
7.4
60
Not enough data
Performance
8.6
63
Not enough data
8.5
60
Not enough data
Generative AI
7.5
59
Not enough data
7.5
56
Not enough data
Channels
8.7
477
|
Verified
7.4
7
|
Verified
7.4
433
Feature Not Available
7.6
415
Not enough data
8.4
468
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Functions
8.1
472
|
Verified
7.3
13
|
Verified
8.1
458
|
Verified
7.4
12
|
Verified
8.0
465
|
Verified
7.1
11
|
Verified
7.9
395
Feature Not Available
8.0
431
|
Verified
Not enough data
8.1
442
|
Verified
8.3
5
|
Verified
8.0
426
|
Verified
Not enough data
8.0
426
|
Verified
8.7
5
|
Verified
Administrative
8.3
463
|
Verified
6.8
11
|
Verified
8.4
465
|
Verified
8.0
15
|
Verified
8.4
499
|
Verified
6.7
14
|
Verified
8.7
438
|
Verified
Not enough data
7.9
444
6.9
7
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.3
83
Not enough data
7.9
80
Not enough data
7.7
84
Not enough data
7.5
79
Not enough data
8.3
86
Not enough data
Administration
7.8
80
Not enough data
8.0
82
Not enough data
8.4
84
Not enough data
7.5
74
Not enough data
7.8
85
Not enough data
Platform
7.3
269
Not enough data
8.2
274
Not enough data
7.9
278
Not enough data
8.3
281
Not enough data
8.1
275
Not enough data
7.8
269
Not enough data
8.1
270
Not enough data
Generative AI
6.5
84
Feature Not Available
Workforce Management
8.5
271
Not enough data
8.3
271
Not enough data
Administrative
8.8
277
Not enough data
8.4
276
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.0
180
Not enough data
8.2
183
Not enough data
7.7
174
Not enough data
8.1
174
Not enough data
7.5
176
Not enough data
Internal Use
7.8
262
Not enough data
8.0
178
Not enough data
7.9
175
Not enough data
7.8
172
Not enough data
8.2
177
Not enough data
8.2
179
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.2
156
Not enough data
7.8
160
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
156
Not enough data
Self-Service Platform
7.9
158
Not enough data
8.1
156
Not enough data
7.3
155
Not enough data
8.5
157
Not enough data
Generative AI
8.2
51
Not enough data
Generative AI
7.2
69
Not enough data
7.3
70
Not enough data
Generative AI
7.3
112
Not enough data
7.4
112
Not enough data
Feature Not Available
Not enough data
Monitoring
8.4
122
Not enough data
8.1
122
Not enough data
Feature Not Available
Not enough data
7.6
116
Not enough data
7.3
114
Not enough data
Logging
8.9
129
Not enough data
7.5
114
Not enough data
6.7
117
Not enough data
7.2
118
Not enough data
Feedback
8.3
121
Not enough data
8.0
116
Not enough data
Productivity - Employee Monitoring
8.2
44
Not enough data
8.4
44
Not enough data
7.9
43
Not enough data
7.8
43
Not enough data
Basic Communication - Cloud PBX
8.5
37
Not enough data
8.6
37
Not enough data
8.7
34
Not enough data
8.6
34
Not enough data
8.6
37
Not enough data
8.8
34
Not enough data
Advanced Features - Cloud PBX
8.6
34
Not enough data
8.5
36
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Basic Communication
9.0
287
|
Verified
7.1
13
|
Verified
5.9
240
Feature Not Available
7.7
256
6.7
7
Feature Not Available
Feature Not Available
7.0
250
|
Verified
Feature Not Available
7.6
247
|
Verified
6.9
7
|
Verified
Access
7.8
250
|
Verified
Feature Not Available
8.3
273
7.9
11
|
Verified
8.1
267
7.2
10
|
Verified
Advanced Features
7.1
246
6.9
7
|
Verified
7.0
234
|
Verified
7.2
9
|
Verified
8.8
280
|
Verified
6.8
10
|
Verified
Calling
9.0
594
7.8
10
8.0
532
6.4
7
8.6
564
6.7
8
8.7
565
8.0
9
Contacts
8.2
552
6.3
8
8.0
538
6.5
8
7.9
534
6.9
8
Insights
8.3
561
4.8
7
8.2
556
5.6
8
8.0
531
6.7
9
7.1
494
3.9
6
7.3
488
5.0
7
Categories
Categories
Shared Categories
JustCall and Toky are categorized as Outbound Call Tracking, VoIP, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
JustCall is categorized as Cloud PBX Platforms, Digital Customer Service Platforms, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Conversation Intelligence, Auto Dialer, Audio Conferencing, Live Chat, Employee Monitoring, Help Desk, Contact Center Workforce, Customer Self-Service, AI Agents, and AI Sales Assistant
Toky has no unique categories
Reviews
Reviewers' Company Size
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Toky
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.5%
Financial Services
6.9%
Real Estate
6.1%
Information Technology and Services
5.6%
Marketing and Advertising
4.9%
Other
65.9%
Computer Software
19.4%
Telecommunications
6.5%
Internet
6.5%
Insurance
6.5%
Information Technology and Services
6.5%
Other
54.8%
Most Helpful Reviews
JustCall
Most Helpful Favorable Review
Verified User in Information Technology and Services
The calls are seamlessly lodged in Intercom available for everyone's review
Most Helpful Critical Review
Stephen C.
Verified User in Real Estate
Very Buggy and never worked right, was not able to get it past the testing stage.
Toky
Most Helpful Favorable Review
Verified User in Graphic Design
I used it for international calls, sms, call recording and dealing with clients from overseas using local numbers and everything is so nice. the call quality, 24 hours support and amazing software to use which is so easy.
Most Helpful Critical Review
Anatole N.
Verified User in Consumer Services
I switched to Toky from Aircall after using it for 2 years and what a mistake I have made. The desktop app is horrendous. Their contact info will not sync with any CRM you use and you need to manually import contact info or manually save each. You also...
Verified User in Information Technology and Services
The calls are seamlessly lodged in Intercom available for everyone's review
Verified User in Graphic Design
I used it for international calls, sms, call recording and dealing with clients from overseas using local numbers and everything is so nice. the call quality, 24 hours support and amazing software to use which is so easy.
Stephen C.
Verified User in Real Estate
Very Buggy and never worked right, was not able to get it past the testing stage.
Anatole N.
Verified User in Consumer Services
I switched to Toky from Aircall after using it for 2 years and what a mistake I have made. The desktop app is horrendous. Their contact info will not sync with any CRM you use and you need to manually import contact info or manually save each. You also...
Alternatives
Discussions
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
Toky has no discussions with answers
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