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Compare RingCentral Contact Center and Zoho Voice 
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (41.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
RingCentral Contact Center
Star Rating
(183)4.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterZoho Voice
Star Rating
(17)4.2 out of 5
Market Segments
Small-Business (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Zoho VoiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that RingCentral Contact Center excels in unifying customer interactions across multiple channels, with users highlighting its AI-powered efficiency as a standout feature. This integration helps streamline communication, making it easier for teams to manage customer inquiries effectively.
- Users say that Zoho Voice offers robust call management features, such as Call Barging and live call monitoring, which are particularly beneficial for team leaders in regulated industries. This functionality allows for real-time coaching and oversight, enhancing team performance and compliance.
- According to verified reviews, RingCentral Contact Center is praised for its responsive customer support, with users noting that issues are often resolved on the first call. This level of service is crucial for busy teams that rely on quick solutions to maintain productivity.
- Reviewers mention that Zoho Voice provides a comprehensive suite of tools that integrate well with email and calendar functionalities, helping users manage their business communications more effectively. This holistic approach is appreciated by those looking to streamline their workflow.
- G2 reviewers highlight that while RingCentral Contact Center has a slightly lower overall satisfaction score, it still offers a solid user experience with high ratings for ease of use and setup. Users find the onboarding process intuitive, which helps teams get up and running quickly.
- Users report that Zoho Voice has a slight edge in features like session recording and email management, with many finding these tools essential for tracking customer interactions and improving follow-up processes. This capability is particularly valuable for businesses focused on lead conversion and customer engagement.
Pricing
Entry-Level Pricing
RingCentral Contact Center
No pricing availableZoho Voice
No pricing availableFree Trial
RingCentral Contact Center
No trial information availableZoho Voice
No trial information availableRatings
Meets Requirements
8.4
144
8.1
17
Ease of Use
8.5
147
8.6
17
Ease of Setup
8.3
78
8.9
16
Ease of Admin
8.3
49
8.8
8
Quality of Support
7.9
128
8.2
16
Has the product been a good partner in doing business?
8.0
50
8.1
8
Product Direction (% positive)
7.2
136
7.3
17
Features by Category
Ticket and Case Management
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Not enough data
Platform
9.0
15
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Not enough data
Dialing Options
8.4
24
|
Verified
Not enough data
8.1
22
|
Verified
Not enough data
7.2
10
Not enough data
Agent Tools
7.4
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
8.3
25
|
Verified
Not enough data
Automation
8.3
21
|
Verified
Not enough data
8.2
23
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
Agentic AI - Auto Dialer
7.5
12
Not enough data
7.9
13
Not enough data
AI Capabilities - Auto Dialer
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
Channels
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Not enough data
Generative AI
7.3
11
Not enough data
Feature Not Available
Not enough data
Usability
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
Reporting
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Channels
8.9
48
|
Verified
8.5
14
7.4
38
|
Verified
7.9
14
7.7
40
|
Verified
7.9
14
7.8
46
|
Verified
8.2
14
7.9
39
|
Verified
8.5
14
Generative AI
6.7
26
7.7
13
Functions
8.3
66
|
Verified
8.6
13
8.1
64
|
Verified
8.2
14
7.9
54
|
Verified
8.6
14
7.4
32
|
Verified
7.7
14
8.0
40
|
Verified
8.0
14
7.8
38
|
Verified
8.3
14
8.1
42
8.2
14
8.0
37
|
Verified
8.3
14
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.9
57
|
Verified
8.5
13
8.5
63
|
Verified
8.5
13
7.9
68
|
Verified
8.8
13
8.0
41
|
Verified
9.1
13
7.8
38
|
Verified
8.6
13
Workforce Management
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Not enough data
Administration
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Not enough data
Conversational Platform
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Not enough data
Support Automation
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Not enough data
Generative AI
9.0
7
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Communication
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.7
15
Not enough data
6.7
5
Not enough data
Internal Use
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.5
10
Not enough data
8.3
13
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Process
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Not enough data
Channels
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Not enough data
Insight
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
RingCentral Contact Center and Zoho Voice are categorized as Contact Center
Unique Categories
RingCentral Contact Center is categorized as Auto Dialer, UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Zoho Voice has no unique categories
Reviews
Reviewers' Company Size
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.5%
Telecommunications
6.9%
Consumer Services
6.9%
Financial Services
6.3%
Insurance
5.2%
Other
67.2%
Information Technology and Services
17.6%
Consulting
11.8%
Manufacturing
5.9%
Telecommunications
5.9%
Outsourcing/Offshoring
5.9%
Other
52.9%
Alternatives
Discussions
RingCentral Contact Center has no more discussions with answers
Zoho Voice has no discussions with answers
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