Compare RingCentral Contact Center and UJET 
At a Glance
Market Segments
Small-Business (49.3% of reviews)
Mid-Market (57.3% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor
RingCentral Contact Center
Star Rating
(146)4.0 out of 5
Market Segments
Small-Business (49.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterUJET
Star Rating
(1,079)4.7 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Entry-Level Pricing
Contact Vendor
Learn more about UJETSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that RingCentral Contact Center excels in its workflow automation with a score of 9.5, allowing for seamless ticket management, while UJET's automation features, although strong, received a lower score of 8.3, indicating room for improvement in this area.
- Reviewers mention that UJET shines in ease of use with a score of 9.7, making it more user-friendly for agents compared to RingCentral's score of 8.5, which some users find less intuitive.
- G2 users highlight that RingCentral Contact Center offers superior customer and contacts database management with a score of 9.1, whereas UJET's score of 6.7 suggests that users may face challenges in managing customer data effectively.
- Users on G2 report that UJET provides a more comprehensive multi-channel coverage experience, scoring 9.6 across various channels like social media and web chat, while RingCentral's score of 8.7 indicates it may not cover as many channels as effectively.
- Reviewers say that UJET's quality of support is exceptional, with a score of 9.5, which is significantly higher than RingCentral's score of 7.8, suggesting that users may find UJET more responsive and helpful when issues arise.
- Users report that RingCentral Contact Center's reporting and dashboards feature is robust, scoring 9.7, which allows for detailed performance analysis, while UJET's score of 8.5 indicates that its reporting capabilities may not be as comprehensive.
Featured Products
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Customer Self-Service
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Customer Self-Service
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Pricing
Entry-Level Pricing
RingCentral Contact Center
No pricing availableUJET
UJET Voice and Chat
Contact Vendor
Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API
Free Trial
RingCentral Contact Center
No trial information availableUJET
Free Trial is available
Ratings
Meets Requirements
8.2
114
9.5
887
Ease of Use
8.5
115
9.7
888
Ease of Setup
8.2
49
9.6
296
Ease of Admin
8.1
36
9.4
235
Quality of Support
7.8
98
9.5
839
Has the product been a good partner in doing business?
7.8
37
9.6
232
Product Direction (% positive)
6.7
105
9.5
865
Features by Category
Ticket and Case Management
7.9
8
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication Channels
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Not enough data
Platform
8.3
9
Not enough data
8.0
11
9.3
351
|
Verified
9.1
9
Not enough data
8.3
6
Not enough data
9.7
6
Not enough data
9.6
8
Not enough data
Dialing Options
8.3
13
|
Verified
Not enough data
8.2
11
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
Agent Tools
7.8
10
|
Verified
Not enough data
7.0
11
|
Verified
Not enough data
7.7
11
|
Verified
Not enough data
7.9
13
|
Verified
Not enough data
Automation
8.2
11
|
Verified
Not enough data
8.2
11
|
Verified
Not enough data
8.2
12
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
Channels
8.8
16
Not enough data
7.7
17
Not enough data
Feature Not Available
Not enough data
Design
6.3
9
Not enough data
6.0
8
Not enough data
7.2
12
Not enough data
8.6
22
Not enough data
8.4
18
Not enough data
Generative AI
6.0
7
Not enough data
Feature Not Available
Not enough data
Usability
9.3
5
Not enough data
8.3
5
Not enough data
9.7
5
Not enough data
Reporting
8.3
5
Not enough data
8.0
5
Not enough data
9.7
5
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Channels
8.8
37
|
Verified
9.6
517
|
Verified
6.9
28
|
Verified
Feature Not Available
7.3
30
|
Verified
9.5
424
|
Verified
7.6
36
|
Verified
9.2
370
7.8
29
|
Verified
9.5
428
Generative AI
5.7
17
Feature Not Available
Functions
8.2
56
|
Verified
9.4
513
|
Verified
8.1
55
|
Verified
9.4
529
|
Verified
7.8
44
|
Verified
9.5
485
|
Verified
7.0
23
|
Verified
9.4
400
7.8
31
|
Verified
9.4
427
7.5
30
|
Verified
9.5
490
|
Verified
7.9
33
9.5
481
7.7
27
|
Verified
9.5
443
|
Verified
Administrative
7.7
48
|
Verified
9.4
494
|
Verified
8.5
54
|
Verified
9.5
472
|
Verified
7.8
58
|
Verified
9.4
503
|
Verified
7.9
32
|
Verified
9.6
452
7.5
29
|
Verified
9.5
401
Workforce Management
8.5
11
Not enough data
8.0
9
Not enough data
8.1
8
Not enough data
6.9
9
Not enough data
9.0
12
Not enough data
Administration
8.0
11
Not enough data
8.5
9
Not enough data
9.4
12
Not enough data
7.5
8
Not enough data
7.8
9
Not enough data
Conversational Platform
8.5
12
Not enough data
8.0
9
Not enough data
8.8
10
Not enough data
9.3
5
Not enough data
Support Automation
7.7
10
Not enough data
8.0
9
Not enough data
9.1
9
Not enough data
7.5
6
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
9.4
177
Not enough data
9.1
192
Not enough data
9.4
223
Not enough data
9.6
226
Not enough data
9.6
231
Not enough data
9.6
223
Not enough data
9.5
216
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
9.5
218
Not enough data
9.6
205
Administrative
Not enough data
9.6
225
Not enough data
9.5
209
Generative AI
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
Feature Not Available
Communication
9.2
12
9.5
386
|
Verified
8.7
13
9.4
410
|
Verified
Not enough data
9.3
172
8.5
13
9.5
372
|
Verified
Not enough data
9.3
167
Internal Use
8.0
11
9.3
351
|
Verified
8.8
11
9.5
371
|
Verified
8.6
12
9.4
172
8.3
10
9.6
373
|
Verified
8.1
8
9.5
316
|
Verified
8.0
11
9.6
371
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.9
6
Not enough data
8.8
7
Not enough data
9.2
8
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Process
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Not enough data
Channels
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Not enough data
Insight
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
RingCentral Contact Center and UJET are categorized as Contact Center and Live Chat
Unique Categories
RingCentral Contact Center is categorized as Auto Dialer, UCaaS Platforms, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
UJET is categorized as Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UJET
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.2%
Telecommunications
7.7%
Financial Services
7.0%
Consumer Services
5.6%
Staffing and Recruiting
4.9%
Other
65.5%
Consumer Services
27.8%
Telecommunications
8.6%
Outsourcing/Offshoring
7.6%
Food & Beverages
5.7%
Retail
4.8%
Other
45.6%
Most Helpful Reviews
RingCentral Contact Center
Most Helpful Favorable Review
Verified User in Computer Software
It integrates with other apps in our tech stack so it's extremely easy to make calls without even opening the app.
Most Helpful Critical Review
Verified User in Computer Software
Clunky and outdated user interface. Lack of support both while as a customer and when trying to transition to a better provider. They refuse to help port our numbers.
UJET
Most Helpful Favorable Review
Justin Kyle B.
Verified User in Outsourcing/Offshoring
UJET is very compatible and user friendly. I'm a newbie in a call center but UJET was very helpful for me to have an easy job.
Most Helpful Critical Review
Verified User in Information Technology and Services
On the backend, reporting is a mess. Also do not like the process for downloading calls to review.
Verified User in Computer Software
It integrates with other apps in our tech stack so it's extremely easy to make calls without even opening the app.
Justin Kyle B.
Verified User in Outsourcing/Offshoring
UJET is very compatible and user friendly. I'm a newbie in a call center but UJET was very helpful for me to have an easy job.
Verified User in Computer Software
Clunky and outdated user interface. Lack of support both while as a customer and when trying to transition to a better provider. They refuse to help port our numbers.
Verified User in Information Technology and Services
On the backend, reporting is a mess. Also do not like the process for downloading calls to review.
Alternatives
Discussions
RingCentral Contact Center has no more discussions with answers
How do i know how long i been in a subject selection?
2 comments
Official Response from UJET
Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up....Read more
why do you receive a blank csat dsat
2 comments
Official Response from UJET
Hey Rony, Rafael is correct and this should not be considered a DSAT. This designation is typically done on the CRM and UJET's team is able to help out. Just...Read more
is there a way to change statutes in a longer term of time?
2 comments
Official Response from UJET
Hey Adela, yes, you can change your status to a longer time in two ways. Before a call or chat is over, you can set your next status that will follow the...Read more
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