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- Quadient Inspire-vs-SmartCOMM
Compare Quadient Inspire and SmartCOMM 
At a Glance
Market Segments
Mid-Market (69.4% of reviews)
Mid-Market (60.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Quadient Inspire
Star Rating
(113)4.8 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Quadient InspireSmartCOMM
Star Rating
(15)4.7 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SmartCOMMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Quadient Inspire excels in Multi-user Access and Collaboration with a score of 9.8, allowing teams to work seamlessly together, while SmartCOMM, with a score of 9.4, offers solid collaboration features but may not be as robust in larger team environments.
- Reviewers mention that Quadient Inspire's Quality of Support is highly rated at 9.6, with many users praising the responsiveness and helpfulness of the support team, whereas SmartCOMM, although rated slightly higher at 9.8, has received mixed feedback regarding the speed of resolution for complex issues.
- G2 users highlight Quadient Inspire's superior Dynamic Segmentation capabilities, scoring 9.4, which allows for more targeted marketing efforts, while SmartCOMM's segmentation features, although effective, received a lower score and feedback indicating they could be more intuitive.
- Users on G2 report that Quadient Inspire's Journey Reporting feature is particularly strong, with a score of 9.7, providing detailed insights into customer interactions, while SmartCOMM's reporting capabilities, although functional, scored lower and were noted to lack some advanced analytics features.
- Reviewers mention that Quadient Inspire shines in Integrations, achieving a score of 9.9, making it easier to connect with other systems, while SmartCOMM, despite having good integration options, scored lower and users noted some limitations with specific third-party applications.
- Users say that Quadient Inspire's AI Text Generation feature, rated at 9.3, is praised for its ability to create personalized content efficiently, whereas SmartCOMM's AI capabilities, while useful, received a lower score and feedback indicating they could benefit from more advanced features.
Pricing
Entry-Level Pricing
Quadient Inspire
No pricing availableSmartCOMM
No pricing availableFree Trial
Quadient Inspire
No trial information availableSmartCOMM
No trial information availableRatings
Meets Requirements
9.5
98
9.5
10
Ease of Use
9.2
103
9.4
9
Ease of Setup
8.6
49
9.4
6
Ease of Admin
8.5
22
8.9
6
Quality of Support
9.6
98
9.8
10
Has the product been a good partner in doing business?
9.3
23
9.2
6
Product Direction (% positive)
9.6
96
8.7
9
Features by Category
Channels
9.3
54
Not enough data
Feature Not Available
Feature Not Available
8.9
56
9.0
5
Design
9.0
60
Not enough data
9.3
60
8.8
7
9.2
61
8.3
7
Feature Not Available
Feature Not Available
9.1
54
8.3
6
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Platform Basics
9.5
22
Not enough data
9.6
21
Not enough data
9.8
22
Not enough data
Feature Not Available
Not enough data
9.6
21
Not enough data
Platform Basics
9.4
18
Not enough data
9.4
18
Not enough data
Platform Data
9.7
18
Not enough data
9.4
18
Not enough data
9.5
19
Not enough data
9.6
19
Not enough data
Platform Additional Functionality
9.2
19
Not enough data
9.9
19
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Quadient Inspire and SmartCOMM are categorized as Customer Communications Management
Unique Categories
Quadient Inspire is categorized as Customer Journey Mapping and Customer Journey Analytics
SmartCOMM has no unique categories
Reviews
Reviewers' Company Size
Quadient Inspire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SmartCOMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
38.9%
Printing
13.0%
Insurance
10.2%
Banking
10.2%
Marketing and Advertising
5.6%
Other
22.2%
Insurance
26.7%
Financial Services
26.7%
Banking
13.3%
Telecommunications
6.7%
Marketing and Advertising
6.7%
Other
20.0%
Most Helpful Reviews
Quadient Inspire
Most Helpful Favorable Review
Nishant K.
Verified User in Information Technology and Services
It is easy to understand,easy to use,70-80% work is done by Inspire designer modules.Likewise Input output and processing modules.some logical issues are not resolved by the modules then we have impositioning script module..These are the modules, I think...
Most Helpful Critical Review
SmartCOMM
Most Helpful Favorable Review
Jon T.
Verified User in Financial Services
The functionality on offer and the benefits we are realising as a result of utilising SmartComms effectively are huge. A great example is the Litmus preview function in SmartComm. The ability to preview our emails across multiple devices and accounts is...
Most Helpful Critical Review
Nishant K.
Verified User in Information Technology and Services
It is easy to understand,easy to use,70-80% work is done by Inspire designer modules.Likewise Input output and processing modules.some logical issues are not resolved by the modules then we have impositioning script module..These are the modules, I think...
Jon T.
Verified User in Financial Services
The functionality on offer and the benefits we are realising as a result of utilising SmartComms effectively are huge. A great example is the Litmus preview function in SmartComm. The ability to preview our emails across multiple devices and accounts is...
Alternatives
Discussions
What is Quadient Inspire used for?
4 comments
SK
Quadient Inspire is used for creating, managing, and personalizing customer communications across various channels like print, digital, and mobile.Read more
How often do you upgrade your software, especially around point releases?
1 comment
RS
We only apply HF's if what is included directly effects our installation\implementation. Otherwise we wait and apply the GA releases. Read more
What is Quadient software?
1 comment
Official Response from Quadient Inspire
Quadient offers Intelligent Communication Automation software to businesses of all sizes that need to digitize and automate their business-critical...Read more
SmartCOMM has no discussions with answers
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