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Compare Podium and Reviews.io 
Featured Products
At a Glance
Market Segments
Small-Business (60.3% of reviews)
Small-Business (84.8% of reviews)
Entry-Level Pricing
Contact Us Per Month
$29.00 300 Review Invites Per Month
Podium
Star Rating
(2,043)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansReviews.io
Star Rating
(604)4.8 out of 5
Market Segments
Small-Business (84.8% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 300 Review Invites Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Podium excels in centralizing customer communications, pulling messages from various platforms like Google Business Profile and SMS into a single feed. This feature simplifies management and enhances user experience, making it a favorite among users who appreciate streamlined communication.
- Users say that Reviews.io stands out for its exceptional customer support, with many praising the responsiveness and helpfulness of the support team. Reviewers highlight the platform's flexibility and ease of integration with industry standards, which can be a significant advantage for businesses looking for reliable assistance.
- Reviewers mention that while Podium offers a robust online review management system that automatically sends review invitations via SMS, some users find it less intuitive compared to Reviews.io's straightforward setup process. This can impact the initial user experience for those who prioritize ease of use during onboarding.
- According to verified reviews, Reviews.io has a higher star rating, indicating that users generally feel more satisfied with their experience. This is reflected in feedback about the platform's trustworthy nature and the ease with which customers can leave reviews, which is crucial for small businesses.
- Users highlight that while Podium has a strong market presence and a wide range of features, its pricing model can be a barrier for some small businesses, as it requires potential customers to contact them for pricing details. In contrast, Reviews.io offers a clear entry-level price, making it more accessible for budget-conscious users.
- G2 reviewers note that both platforms have their strengths, but Reviews.io shines in areas like quality of support and dashboard usability, while Podium is recognized for its innovative features like Text-to-Pay. This balance allows users to choose based on their specific needs, whether they prioritize support or advanced functionalities.
Pricing
Entry-Level Pricing
Podium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Reviews.io
Essentials
$29.00
300 Review Invites Per Month
Build trust & drive conversions, it's easier than ever to get started.
- Product & Company Reviews
- Photo & Video Reviews
- Automated Review Collection
Free Trial
Podium
No trial information availableReviews.io
Free Trial is available
Ratings
Meets Requirements
9.1
1,731
9.2
498
Ease of Use
9.3
1,750
8.9
504
Ease of Setup
9.1
1,083
8.6
371
Ease of Admin
9.3
881
9.0
306
Quality of Support
9.0
1,609
9.6
503
Has the product been a good partner in doing business?
9.2
898
9.4
306
Product Direction (% positive)
9.0
1,717
9.3
456
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.0
39
Not enough data
8.8
40
Not enough data
Interaction
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.2
40
Not enough data
7.9
41
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.1
41
Not enough data
7.9
41
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Not enough data
Agentic AI - AI Chatbots
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.3
160
Not enough data
7.7
208
Not enough data
9.1
224
Not enough data
Feature Not Available
Not enough data
Channels
7.9
214
Not enough data
8.6
223
Not enough data
9.3
238
Not enough data
Feature Not Available
Not enough data
8.0
197
Not enough data
Customers
8.3
155
Not enough data
8.4
156
Not enough data
8.5
224
Not enough data
8.3
224
Not enough data
8.5
224
Not enough data
Agentic AI - Conversational Marketing
4.8
14
Not enough data
4.9
14
Not enough data
4.6
14
Not enough data
4.9
13
Not enough data
5.2
14
Not enough data
5.4
14
Not enough data
5.2
14
Not enough data
Platform Basics
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Not enough data
Platform Data
9.1
65
Not enough data
9.0
65
Not enough data
Platform Additional Functionality
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Not enough data
Platform Content
9.0
62
Not enough data
Agentic AI - Automotive Marketing
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Text Messaging
8.7
231
|
Verified
Not enough data
9.3
240
|
Verified
Not enough data
8.4
187
Not enough data
8.6
239
|
Verified
Not enough data
8.3
214
|
Verified
Not enough data
8.4
216
|
Verified
Not enough data
8.5
234
|
Verified
Not enough data
8.5
217
|
Verified
Not enough data
SMS Platform
8.5
224
|
Verified
Not enough data
8.6
223
|
Verified
Not enough data
Feature Not Available
Not enough data
7.6
201
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
206
|
Verified
Not enough data
Agentic AI - SMS Marketing
5.7
24
Not enough data
6.3
25
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Not enough data
Channels
8.2
323
Not enough data
8.1
322
Not enough data
Feature Not Available
Not enough data
Design
8.3
338
Not enough data
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Not enough data
Generative AI
7.5
234
Not enough data
7.5
229
Not enough data
Responses
9.4
16
Not enough data
9.4
16
Not enough data
9.1
16
Not enough data
Automation - AI Agents
8.8
16
Not enough data
8.8
18
Not enough data
8.6
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Platform
9.2
16
Not enough data
8.9
17
Not enough data
9.3
16
Not enough data
Autonomy - AI Agents
8.7
15
Not enough data
8.9
15
Not enough data
8.8
16
Not enough data
8.0
15
Not enough data
Generative AI
8.6
15
Not enough data
8.8
15
Not enough data
Responses
8.9
33
Not enough data
8.4
34
Not enough data
8.9
34
Not enough data
Feature Not Available
Not enough data
8.2
33
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
8.8
33
Not enough data
9.0
32
Not enough data
Generative AI
8.1
32
Not enough data
8.1
31
Not enough data
Collection
Not enough data
8.3
126
Not enough data
8.8
222
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
8.6
212
|
Verified
Not enough data
8.1
187
|
Verified
Agentic AI - Review Management
Not enough data
7.6
14
Not enough data
8.0
14
Moderation
Not enough data
8.9
212
|
Verified
Not enough data
8.8
205
|
Verified
Not enough data
8.3
177
|
Verified
Use Cases
Not enough data
9.0
198
|
Verified
Not enough data
8.6
176
|
Verified
Not enough data
9.0
205
|
Verified
Administration
Not enough data
7.6
164
|
Verified
Not enough data
8.0
102
Not enough data
8.4
173
|
Verified
Not enough data
8.7
176
|
Verified
Not enough data
Feature Not Available
Display Options
Not enough data
8.5
172
|
Verified
Not enough data
8.9
197
|
Verified
Not enough data
8.8
191
|
Verified
Not enough data
8.6
173
|
Verified
Generative AI
Not enough data
8.0
102
Conversational Platform
8.7
295
Not enough data
8.4
253
Not enough data
8.3
166
Not enough data
8.5
179
Not enough data
Support Automation
8.5
257
Not enough data
8.3
165
Not enough data
8.7
167
Not enough data
8.1
173
Not enough data
Generative AI
7.5
152
Not enough data
7.5
154
Not enough data
Generative AI
7.7
246
Not enough data
7.5
243
Not enough data
Feature Not Available
Not enough data
Communication
9.2
701
|
Verified
Not enough data
9.0
726
|
Verified
Not enough data
8.1
512
Not enough data
9.0
667
|
Verified
Not enough data
7.4
297
Not enough data
Internal Use
8.2
616
|
Verified
Not enough data
8.9
680
|
Verified
Not enough data
8.6
649
|
Verified
Not enough data
8.6
631
|
Verified
Not enough data
8.8
637
|
Verified
Not enough data
8.5
602
|
Verified
Not enough data
Platform Basics - VoIP Providers
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Not enough data
Basic Communication
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Not enough data
Agentic AI - VoIP Providers
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Advanced Features
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Not enough data
Consumer Intelligence
9.1
630
|
Verified
9.4
200
|
Verified
8.4
519
8.8
170
|
Verified
8.5
560
|
Verified
8.8
178
|
Verified
Reporting
Feature Not Available
8.0
150
8.4
525
|
Verified
8.3
157
|
Verified
8.9
649
|
Verified
9.0
193
|
Verified
Media Monitoring
8.5
519
7.9
151
|
Verified
7.3
200
8.0
149
|
Verified
8.3
512
8.1
151
|
Verified
In-House Management
8.6
504
Feature Not Available
8.6
504
|
Verified
Feature Not Available
Generative AI
7.5
138
7.9
76
Agentic AI - Online Reputation Management
5.2
11
7.8
26
5.3
11
8.3
25
5.9
11
8.3
24
5.8
11
8.2
25
5.6
11
8.3
25
5.6
11
8.3
25
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Podium and Reviews.io are categorized as Online Reputation Management
Reviews
Reviewers' Company Size
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reviews.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.1%
Retail
25.5%
Apparel & Fashion
8.6%
Consumer Goods
6.1%
Health, Wellness and Fitness
5.7%
Marketing and Advertising
3.7%
Other
50.4%
Discussions
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
Reviews.io has no discussions with answers
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