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Compare Playvox WFM and Zendesk for Employee Service 
Featured Products
At a Glance
Market Segments
Mid-Market (48.8% of reviews)
Mid-Market (47.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Playvox WFM
Star Rating
(129)4.7 out of 5
Market Segments
Mid-Market (48.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Playvox WFMZendesk for Employee Service
Star Rating
(53)4.4 out of 5
Market Segments
Mid-Market (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Zendesk for Employee ServicePlayvox WFM vs Zendesk for Employee Service
When assessing the two solutions, reviewers found Playvox WFM easier to use, set up, and administer. Reviewers also preferred doing business with Playvox WFM overall.
- Reviewers felt that Playvox WFM meets the needs of their business better than Zendesk for Employee Service.
- When comparing quality of ongoing product support, reviewers felt that Playvox WFM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Playvox WFM over Zendesk for Employee Service.
Pricing
Entry-Level Pricing
Playvox WFM
No pricing availableZendesk for Employee Service
No pricing availableFree Trial
Playvox WFM
No trial information availableZendesk for Employee Service
No trial information availableRatings
Meets Requirements
9.3
107
8.7
42
Ease of Use
9.4
109
8.7
42
Ease of Setup
9.6
95
8.3
28
Ease of Admin
9.1
18
8.3
26
Quality of Support
9.3
97
8.8
39
Has the product been a good partner in doing business?
9.4
18
8.6
26
Product Direction (% positive)
9.7
105
8.2
38
Features by Category
Administration
Not enough data
8.1
13
Not enough data
8.0
11
Not enough data
7.5
14
Service Desk
Not enough data
9.3
16
Not enough data
9.0
15
Not enough data
8.0
14
Management
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.2
6
Not enough data
7.2
6
Functionality
Not enough data
9.4
8
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
8.8
7
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.6
75
8.8
8
9.6
74
9.2
8
9.6
75
8.5
8
Platform Content
9.6
70
8.1
8
9.6
69
8.9
6
9.5
69
Feature Not Available
Platform Additional Functionality
9.6
73
8.1
8
9.3
69
Feature Not Available
9.6
72
6.7
7
9.7
72
8.5
8
9.8
70
Feature Not Available
Workforce Management
9.7
36
Not enough data
9.6
36
Not enough data
9.8
37
Not enough data
9.2
36
Not enough data
8.8
34
Not enough data
Administration
9.6
36
Not enough data
9.8
37
Not enough data
9.7
36
Not enough data
9.7
35
Not enough data
9.7
36
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Feature Not Available
Not enough data
9.1
39
Not enough data
Feature Not Available
Not enough data
9.3
39
Not enough data
9.3
38
Not enough data
8.5
36
Not enough data
8.8
38
Not enough data
9.1
35
Not enough data
Workforce Management Platform Features
9.1
39
Not enough data
9.3
41
Not enough data
9.0
38
Not enough data
8.5
38
Not enough data
9.2
38
Not enough data
9.0
37
Not enough data
9.2
39
Not enough data
9.2
39
Not enough data
8.2
38
Not enough data
8.8
36
Not enough data
Categories
Categories
Shared Categories
Playvox WFM and Zendesk for Employee Service are categorized as Employee Scheduling
Unique Categories
Playvox WFM is categorized as Genesys AppFoundry Marketplace, Workforce Management, and Contact Center Workforce
Zendesk for Employee Service is categorized as AI IT Agents, Google Workspace Communication Tools, IT Asset Management, IT Service Management (ITSM) Tools, Service Desk, and HR Service Delivery
Reviews
Reviewers' Company Size
Playvox WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Employee Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
19.8%
Retail
9.9%
Insurance
5.8%
Information Technology and Services
5.8%
Computer Software
5.8%
Other
52.9%
Information Technology and Services
25.5%
Retail
7.8%
Financial Services
7.8%
Health, Wellness and Fitness
5.9%
Consumer Electronics
5.9%
Other
47.1%
Alternatives
Discussions
Playvox WFM has no discussions with answers
Zendesk for Employee Service has no discussions with answers
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