Compare PhoneBurner and Talkdesk 
At a Glance
Market Segments
Small-Business (77.4% of reviews)
Mid-Market (60.7% of reviews)
Entry-Level Pricing
Free Trial Per Month
$85.00 1 Per user, Per month
PhoneBurner
Star Rating
(251)4.7 out of 5
Market Segments
Small-Business (77.4% of reviews)
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 2 pricing plansTalkdesk
Star Rating
(2,408)4.4 out of 5
Market Segments
Mid-Market (60.7% of reviews)
Entry-Level Pricing
$85.00 1 Per user, Per month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PhoneBurner excels in its Quality of Support, scoring 9.6, which reviewers mention as being responsive and helpful, while Talkdesk's support quality is rated lower at 8.8, indicating potential delays in assistance.
- Reviewers mention that PhoneBurner's Ease of Use is rated at 9.3, making it user-friendly for small businesses, whereas Talkdesk, with a score of 9.1, may require more training for new users, particularly in its more complex features.
- G2 users highlight PhoneBurner's Predictive Dialer feature, scoring 9.3, as a standout for increasing call efficiency, while Talkdesk's predictive capabilities are rated lower at 9.0, suggesting it may not optimize call volume as effectively.
- Users on G2 report that PhoneBurner's Database Management is rated 9.1, which reviewers say is intuitive and straightforward, while Talkdesk lacks detailed feedback in this area, indicating potential challenges in managing customer data.
- Reviewers mention that PhoneBurner's Call Recording feature, rated at 9.3, is praised for its clarity and ease of access, while Talkdesk's similar feature is rated slightly higher at 9.4, suggesting it may offer additional functionalities that users find beneficial.
- Users say that PhoneBurner's Automation capabilities, with a score of 9.0, are effective for streamlining processes, while Talkdesk's automation features, rated at 8.0, may not be as robust, leading to less efficiency in repetitive tasks.
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Pricing
Entry-Level Pricing
PhoneBurner
Free Trial
Free Trial
Per Month
Truly free trial, no credit card needed:
- Full-featured free trial
Talkdesk
CX Cloud Digital Essentials
$85.00
1 Per user, Per month
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
Free Trial
PhoneBurner
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
9.4
216
8.9
1,950
Ease of Use
9.3
217
9.1
1,958
Ease of Setup
9.1
112
8.8
989
Ease of Admin
9.2
78
8.9
901
Quality of Support
9.6
217
8.8
1,730
Has the product been a good partner in doing business?
9.5
75
8.8
884
Product Direction (% positive)
9.3
203
8.7
1,859
Features by Category
Dialing Options
9.3
146
|
Verified
9.2
308
|
Verified
9.3
131
|
Verified
9.2
282
|
Verified
Feature Not Available
9.0
268
|
Verified
Agent Tools
8.8
97
|
Verified
9.0
254
|
Verified
8.3
78
9.2
240
|
Verified
8.9
122
|
Verified
9.1
243
|
Verified
9.3
125
|
Verified
9.4
337
|
Verified
Automation
Feature Not Available
9.1
232
|
Verified
Feature Not Available
9.1
228
|
Verified
8.4
84
|
Verified
9.2
249
|
Verified
9.0
105
9.0
214
|
Verified
8.5
103
|
Verified
9.0
252
|
Verified
Administration
Not enough data
9.1
146
Not enough data
9.0
139
Not enough data
9.1
142
Knowledge Management
Not enough data
9.1
141
Not enough data
9.1
138
Not enough data
9.2
143
Compliance
Not enough data
9.2
140
Not enough data
9.1
136
Not enough data
9.3
139
Not enough data
9.1
137
Customer Support
Not enough data
9.0
140
Not enough data
9.1
134
Not enough data
9.0
131
Data Security
Not enough data
9.2
127
Not enough data
9.2
128
Not enough data
9.3
136
Not enough data
9.3
124
Administration
Not enough data
9.1
149
Not enough data
9.2
159
Not enough data
9.2
166
Generative AI
Not enough data
Feature Not Available
Quality Assurance
Not enough data
9.2
353
Not enough data
9.0
324
Not enough data
8.9
361
Engagement
Not enough data
9.1
339
Not enough data
9.2
362
Not enough data
9.0
350
Performance
Not enough data
9.0
344
Not enough data
9.2
346
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
Not enough data
9.1
778
|
Verified
Not enough data
8.6
502
|
Verified
Not enough data
8.4
488
|
Verified
Not enough data
8.3
480
|
Verified
Not enough data
8.6
509
|
Verified
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.9
922
|
Verified
Not enough data
9.0
943
|
Verified
Not enough data
9.0
794
|
Verified
Not enough data
8.7
536
|
Verified
Not enough data
8.8
553
|
Verified
Not enough data
9.1
676
|
Verified
Not enough data
8.9
674
Not enough data
8.8
620
|
Verified
Administrative
Not enough data
8.8
871
|
Verified
Not enough data
9.1
890
|
Verified
Not enough data
8.8
977
|
Verified
Not enough data
9.1
677
|
Verified
Not enough data
8.8
539
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
242
|
Verified
Not enough data
9.1
224
|
Verified
Not enough data
8.8
192
|
Verified
Not enough data
8.9
203
|
Verified
Not enough data
8.8
200
|
Verified
Administration
Not enough data
9.0
223
|
Verified
Not enough data
9.1
240
|
Verified
Not enough data
9.2
243
|
Verified
Not enough data
8.7
193
|
Verified
Not enough data
9.0
201
|
Verified
Platform
Not enough data
8.2
161
Not enough data
7.8
169
Not enough data
8.8
191
Not enough data
9.0
194
Not enough data
9.0
194
Not enough data
9.0
184
Not enough data
8.8
186
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
9.0
192
Not enough data
8.8
184
Administrative
Not enough data
9.1
196
Not enough data
8.9
199
Customer Support
Not enough data
8.0
49
Not enough data
8.0
50
Not enough data
7.9
50
Automation
Not enough data
8.0
49
Not enough data
8.0
49
Not enough data
8.0
49
Artificial Intelligence
Not enough data
8.0
50
Not enough data
8.2
49
Not enough data
7.8
47
Generative AI
Not enough data
Feature Not Available
Calling
9.1
105
Not enough data
8.8
93
Not enough data
9.3
106
Not enough data
9.4
85
Not enough data
Contacts
9.4
118
Not enough data
9.1
109
Not enough data
9.3
109
Not enough data
Insights
9.3
120
Not enough data
9.4
121
Not enough data
9.6
121
Not enough data
9.2
112
Not enough data
9.1
112
Not enough data
Analytics
Feature Not Available
Not enough data
8.8
37
Not enough data
8.8
36
Not enough data
Customizations
9.3
43
Not enough data
9.1
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
47
Not enough data
Generative AI
Feature Not Available
Not enough data
ServiceNow Apps
Not enough data
9.4
42
Not enough data
9.4
41
Categories
Categories
Shared Categories
PhoneBurner and Talkdesk are categorized as Auto Dialer
Unique Categories
PhoneBurner is categorized as Outbound Call Tracking, Email Tracking, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
PhoneBurner
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.7%
Insurance
14.1%
Real Estate
10.5%
Marketing and Advertising
7.7%
Information Technology and Services
6.5%
Other
45.6%
Consumer Services
9.8%
Computer Software
8.5%
Information Technology and Services
6.1%
Telecommunications
5.7%
Education Management
5.4%
Other
64.5%
Most Helpful Reviews
PhoneBurner
Most Helpful Favorable Review
Steven F.
Verified User in Consulting
How straightforward it is to set up, automate, and go with.
Most Helpful Critical Review
Jim J.
Verified User in Broadcast Media
You have to pay for international calls in earn points they make it difficult to win the points
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Steven F.
Verified User in Consulting
How straightforward it is to set up, automate, and go with.
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Jim J.
Verified User in Broadcast Media
You have to pay for international calls in earn points they make it difficult to win the points
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Discussions
What is a PhoneBurner?
2 comments
RL
Amazing sales tool for crushing dials. Set up is easy, customer service is amazing, and if your sale is worth enough bc a 200.00 per month phoneburner bill...Read more
How does PhoneBurner improve sales call productivity?
1 comment
LD
By allowing you to upload all your contacts into the program. It allows you to make dials consistently and effectively. Read more
How does PhoneBurner differ from other dialers?
1 comment
Official Response from PhoneBurner
PhoneBurner is 100% delay free. Unlike auto and predictive dialers, there's no awkward or off-putting pause. Conversations start naturally and contacts won't...Read more
Do you plan to have a mobile app for this?
3 comments
OT
The Talkdesk mobile app is available for iOS and Android.Read more
Can there be an option to send slack messages to agents personally?
2 comments
JK
When an agent is on a call, you can view Live Reporting and click the three dots to send a Slack message!Read more
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