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Compare Pendo and Piwik PRO 
At a Glance
Market Segments
Mid-Market (62.7% of reviews)
Small-Business (56.5% of reviews)
Entry-Level Pricing
Free
Free Trial
Pendo
Star Rating
(1,568)4.4 out of 5
Market Segments
Mid-Market (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansPiwik PRO
Star Rating
(48)4.6 out of 5
Market Segments
Small-Business (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pendo excels in providing deep insights into user interactions, with features like comprehensive onboarding guides and walkthroughs that help users navigate the platform effectively. This level of support contributes to a higher overall satisfaction score compared to Piwik PRO.
- Users say that Piwik PRO stands out for its strong focus on privacy, making it a preferred choice for companies in regulated industries. Reviewers appreciate the ease of configuring data residency and managing user consent, which is a significant advantage for those prioritizing data ownership.
- Reviewers mention that Pendo's customer support is highly responsive and effective, enhancing the user experience. Many users highlight the platform's ability to provide a 360-degree view of user behavior, which is crucial for making informed business decisions.
- According to verified reviews, Piwik PRO is noted for its user-friendly interface, especially for those familiar with Google Analytics. This ease of use is complemented by professional customer support, making it accessible for small businesses looking to implement analytics without a steep learning curve.
- G2 reviewers highlight that while Pendo has a robust feature set for tracking user engagement and retention, it faces challenges in setup ease compared to Piwik PRO. Users have noted that Piwik PRO's setup process is more straightforward, which can be a deciding factor for teams with limited technical resources.
- Users report that Pendo's analytics capabilities, such as real-time reporting and custom event tracking, are highly regarded, but some find that Piwik PRO offers more flexibility in reporting and dashboard customization, which can be beneficial for businesses needing tailored insights.
Pricing
Entry-Level Pricing
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Piwik PRO
Business Plan
Free Trial
Privacy-compliant analytics and data activation platform with built-in consent & tag management starting at €35/month . Collect accurate data, get valuable insights into user behavior and act on them in real-time.
- 4 modules: Analytics, Tag Manager, Consent Manager & Customer Data Platform
- Custom reports and dashboards generated in seconds
- Safe EU cloud hosting
Free Trial
Pendo
Free Trial is available
Piwik PRO
Free Trial is available
Ratings
Meets Requirements
8.5
1,200
8.6
41
Ease of Use
8.2
1,214
8.3
42
Ease of Setup
7.9
570
8.3
33
Ease of Admin
8.4
557
8.4
29
Quality of Support
8.5
1,047
7.8
31
Has the product been a good partner in doing business?
8.9
532
8.8
21
Product Direction (% positive)
8.5
1,115
8.9
41
Features by Category
Metrics
8.7
455
9.0
32
8.7
472
8.9
32
8.4
420
8.9
33
8.8
465
8.8
33
8.5
423
8.6
29
8.2
395
8.9
32
8.2
358
8.5
31
8.2
335
8.7
27
8.3
395
8.6
26
Reporting
8.4
463
8.1
34
8.5
427
8.4
27
8.7
437
8.4
29
8.7
468
8.3
28
7.8
263
7.9
24
8.1
285
7.8
23
8.2
450
8.9
28
Other
8.7
439
8.4
33
8.0
306
8.6
30
7.5
263
8.2
29
7.9
272
8.2
25
7.3
196
8.8
21
8.5
342
7.9
20
8.2
298
8.2
22
Agentic AI - Digital Analytics
6.1
11
Not enough data
6.5
14
Not enough data
6.1
12
Not enough data
6.1
12
Not enough data
Administration
8.1
378
8.2
31
7.9
296
7.8
23
8.8
421
8.4
31
8.5
454
8.5
32
User Identification
7.9
110
Not enough data
8.6
137
Not enough data
8.0
104
Not enough data
Tracking & Reporting
8.5
126
Not enough data
8.5
132
Not enough data
8.3
109
Not enough data
8.5
143
Not enough data
8.5
134
Not enough data
8.7
138
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
User Behavior
9.1
23
Not enough data
8.1
23
Not enough data
8.6
23
Not enough data
A/B Testing
7.5
20
Not enough data
7.2
20
Not enough data
8.8
21
Not enough data
6.9
20
Not enough data
Visitor Information
8.0
22
Not enough data
8.1
20
Not enough data
Agentic AI - Session Replay
7.7
5
Not enough data
User Analysis
8.6
345
Not enough data
8.5
392
Not enough data
User Support
8.5
393
Not enough data
7.6
208
Not enough data
8.0
296
Not enough data
Walkthrough Type
8.1
298
Not enough data
8.7
365
Not enough data
Platform Basics - Digital Adoption Platform
8.6
20
Not enough data
9.0
22
Not enough data
Analytics - Digital Adoption Platform
9.1
23
Not enough data
Functions - Digital Adoption Platform
8.6
19
Not enough data
9.2
24
Not enough data
Agentic AI - Digital Adoption Platform
6.5
11
Not enough data
Product Analytics
8.7
582
Not enough data
8.7
615
Not enough data
8.6
591
Not enough data
8.2
503
Not enough data
8.0
410
Not enough data
8.2
442
Not enough data
8.0
402
Not enough data
7.9
446
Not enough data
Agentic AI - Product Analytics
6.6
25
Not enough data
7.1
26
Not enough data
6.9
24
Not enough data
7.5
23
Not enough data
Data Sourcing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
7.0
9
|
Verified
Not enough data
6.7
9
|
Verified
Platform Data
Not enough data
7.6
9
|
Verified
Not enough data
7.2
9
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
7.0
10
|
Verified
Platform Additional Functionality
Not enough data
7.6
9
|
Verified
Not enough data
7.6
9
|
Verified
Not enough data
Feature Not Available
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
Categories
Categories
Shared Categories
Pendo and Piwik PRO are categorized as Digital Analytics
Unique Categories
Pendo is categorized as Product Analytics, Digital Adoption Platform, Session Replay, and Mobile App Analytics
Piwik PRO is categorized as Tag Management Systems, Customer Journey Analytics, Customer Data Platform (CDP), and Consent Management Platform (CMP)
Reviews
Reviewers' Company Size
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Piwik PRO
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.5%
Information Technology and Services
15.4%
Marketing and Advertising
7.1%
Financial Services
4.2%
Hospital & Health Care
3.0%
Other
36.7%
Marketing and Advertising
13.0%
Information Technology and Services
13.0%
Computer Software
10.9%
Consulting
6.5%
Computer & Network Security
6.5%
Other
50.0%
Alternatives
Discussions
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
Piwik PRO has no discussions with answers
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