Compare Oracle Siebel and Salesforce Sales Cloud 
At a Glance
Market Segments
Enterprise (63.1% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 User Per Month
Oracle Siebel
Star Rating
(440)3.5 out of 5
Market Segments
Enterprise (63.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle SiebelSalesforce Sales Cloud
Star Rating
(23,272)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Ease of Use with a score of 8.1 compared to Oracle Siebel's 6.7, making it more intuitive for everyday tasks. Reviewers mention that the user-friendly interface significantly reduces the learning curve for new users.
- Reviewers mention that Salesforce Sales Cloud offers superior Lead Management features, scoring 8.5 against Oracle Siebel's 7.4. Users appreciate the robust tools for tracking and nurturing leads, which they find essential for driving sales.
- G2 users highlight the Quality of Support as a strong point for Salesforce Sales Cloud, with a score of 8.1, while Oracle Siebel lags behind at 7.1. Users report that Salesforce's support team is responsive and helpful, enhancing their overall experience.
- Users on G2 indicate that Salesforce Sales Cloud shines in Integrations, scoring 8.8 compared to Oracle Siebel's 7.9. Reviewers mention the seamless integration with popular tools like Zoom and Google Meet, which streamlines their workflow.
- Reviewers say that Oracle Siebel struggles with Ease of Setup, scoring only 6.2, while Salesforce Sales Cloud scores 7.8. Users report that the setup process for Oracle Siebel can be cumbersome and time-consuming, which can delay implementation.
- Users report that Salesforce Sales Cloud's Product Direction is viewed positively at 8.2, while Oracle Siebel's score of 4.9 raises concerns about its future development. Reviewers mention that they feel more confident investing in Salesforce due to its clear roadmap and ongoing enhancements.
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Pricing
Entry-Level Pricing
Oracle Siebel
No pricing availableSalesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Oracle Siebel
No trial information availableSalesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
7.6
330
8.8
13,128
Ease of Use
6.7
334
8.1
16,045
Ease of Setup
6.2
95
7.8
7,175
Ease of Admin
6.6
96
7.9
4,139
Quality of Support
7.1
293
8.1
11,414
Has the product been a good partner in doing business?
7.1
93
8.3
4,101
Product Direction (% positive)
4.8
328
8.2
12,805
Features by Category
Sales Force Automation
7.5
215
|
Verified
8.8
9094
|
Verified
7.3
159
|
Verified
8.2
6044
|
Verified
7.2
200
|
Verified
8.7
8822
|
Verified
7.4
227
|
Verified
8.3
9083
|
Verified
7.4
173
|
Verified
8.0
6971
|
Verified
7.3
194
|
Verified
8.2
7267
|
Verified
7.2
182
|
Verified
8.0
6411
|
Verified
7.5
183
|
Verified
8.1
6309
|
Verified
7.5
188
|
Verified
8.3
7065
|
Verified
Marketing Automation
7.3
151
|
Verified
7.9
6328
|
Verified
7.5
157
|
Verified
8.1
6651
|
Verified
7.4
163
|
Verified
8.5
7671
|
Verified
7.5
136
|
Verified
7.9
5095
Customer Support
7.9
173
|
Verified
8.3
6478
|
Verified
7.6
173
|
Verified
8.1
6056
|
Verified
7.6
171
|
Verified
8.2
6452
|
Verified
7.8
161
|
Verified
8.0
5173
|
Verified
7.7
159
|
Verified
8.2
5666
|
Verified
Reporting & Analytics
7.6
200
|
Verified
8.5
8612
|
Verified
7.4
201
|
Verified
8.5
8799
|
Verified
7.4
170
|
Verified
8.2
7111
|
Verified
Mobile & Social
7.1
126
|
Verified
7.9
5305
|
Verified
7.3
119
|
Verified
7.8
4936
|
Verified
7.3
118
|
Verified
7.7
5785
|
Verified
Platform
7.3
62
|
Verified
8.5
3280
|
Verified
7.8
68
|
Verified
8.5
3286
|
Verified
8.0
64
|
Verified
8.6
3310
|
Verified
7.8
53
|
Verified
8.3
2594
|
Verified
7.7
58
|
Verified
8.5
2869
|
Verified
7.4
54
|
Verified
8.1
2897
|
Verified
7.3
59
|
Verified
8.7
3296
|
Verified
7.3
59
|
Verified
8.1
2737
Integration
7.6
71
|
Verified
8.5
2335
|
Verified
8.0
56
|
Verified
8.5
2791
|
Verified
7.6
53
|
Verified
8.5
2638
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
242
Not enough data
8.8
262
Not enough data
8.7
284
Not enough data
8.6
261
Organization
Not enough data
8.9
320
Not enough data
8.8
312
Not enough data
8.8
305
Performance Analysis
Not enough data
8.4
255
Not enough data
8.8
277
Sales Analysis
Not enough data
8.4
256
Not enough data
8.7
270
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.7
407
Not enough data
8.5
397
Not enough data
8.0
356
Not enough data
8.0
351
Not enough data
8.9
406
Not enough data
8.4
355
Not enough data
8.6
370
Repeatability and Reportability
Not enough data
8.4
371
Not enough data
8.7
390
Not enough data
8.7
386
Not enough data
8.3
373
Not enough data
7.6
307
AI and Automation
Not enough data
8.5
353
Not enough data
8.4
362
Not enough data
8.2
322
Not enough data
7.9
325
Not enough data
7.7
307
Generative AI
Not enough data
Feature Not Available
Call Analytics
Not enough data
8.7
118
Not enough data
8.5
122
Not enough data
8.6
117
Not enough data
8.9
117
Agent Performance Management
Not enough data
8.6
127
Not enough data
8.6
111
Not enough data
8.7
127
Generative AI
Not enough data
Feature Not Available
Revenue Sourcing and Forecasting
Not enough data
8.2
28
Not enough data
8.1
28
Not enough data
8.6
28
Not enough data
8.6
28
Not enough data
8.3
28
Not enough data
8.2
23
Not enough data
8.0
23
CRM Data Enrichment
Not enough data
8.0
29
Not enough data
8.3
28
Not enough data
8.0
27
Not enough data
7.9
29
Not enough data
8.5
23
Account Management
Not enough data
7.9
29
Not enough data
7.8
29
Not enough data
7.6
29
Not enough data
8.3
28
Not enough data
8.3
23
Not enough data
8.1
23
Integrations
Not enough data
8.1
120
Not enough data
8.5
121
Not enough data
8.0
121
Not enough data
8.0
119
Not enough data
8.8
121
Branding & Customizatio
Not enough data
8.1
117
Not enough data
8.2
120
Not enough data
8.3
118
Automatic Rules & Configurations
Not enough data
8.3
119
Not enough data
8.3
119
Not enough data
7.9
122
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.3
103
Not enough data
8.5
95
Not enough data
8.4
100
Not enough data
8.6
100
Not enough data
8.5
99
Not enough data
8.7
98
Not enough data
8.0
96
Territory Management - Sales Planning
Not enough data
8.6
97
Not enough data
8.4
102
Quota & Capacity Management - Sales Planning
Not enough data
8.3
98
Not enough data
8.3
106
Not enough data
8.2
99
Data Sourcing
Not enough data
8.5
859
Not enough data
8.7
890
Not enough data
8.3
794
Not enough data
8.7
918
Not enough data
8.6
855
Predictive Analytics
Not enough data
8.4
835
Not enough data
8.6
851
Not enough data
8.1
750
Not enough data
8.3
792
Sales Management
Not enough data
8.7
881
Not enough data
8.1
757
Not enough data
8.6
874
Not enough data
8.8
942
Content Management
Not enough data
8.3
308
Not enough data
8.1
298
Not enough data
8.2
283
Not enough data
8.5
274
Not enough data
8.2
292
Analytics
Not enough data
8.7
298
Not enough data
8.4
297
Not enough data
8.4
181
Not enough data
8.3
306
Presentation
Not enough data
7.4
172
Not enough data
7.3
172
Not enough data
7.2
163
Training
Not enough data
8.8
232
Not enough data
8.8
225
Not enough data
8.5
186
Not enough data
8.4
222
Feedback
Not enough data
8.7
214
Not enough data
8.6
211
Not enough data
8.5
191
Not enough data
8.6
181
Not enough data
8.8
205
Not enough data
8.8
206
Not enough data
8.7
178
Generative AI
Not enough data
Feature Not Available
Attribution
Not enough data
8.9
379
Not enough data
8.9
383
Not enough data
8.6
365
Discovery
Not enough data
8.9
386
Not enough data
8.6
381
Not enough data
8.6
363
Management
Not enough data
8.5
353
Not enough data
8.7
371
Platform
Not enough data
8.6
363
Not enough data
8.6
363
Calling
Not enough data
8.6
137
Not enough data
8.4
131
Not enough data
8.8
140
Not enough data
8.7
136
Contacts
Not enough data
8.8
132
Not enough data
8.7
134
Not enough data
8.7
136
Insights
Not enough data
9.1
140
Not enough data
8.8
138
Not enough data
8.3
134
Not enough data
8.5
144
Not enough data
8.3
139
Analytics
Not enough data
8.3
490
Not enough data
8.4
498
Not enough data
8.4
511
Customizations
Not enough data
8.7
541
Not enough data
8.5
509
Not enough data
8.6
546
Not enough data
8.4
491
Not enough data
8.4
518
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.1
339
Not enough data
8.4
406
Not enough data
7.9
342
Not enough data
8.5
419
Personalization
Not enough data
8.6
381
Not enough data
8.8
461
Not enough data
8.9
491
Not enough data
8.6
439
Administrative
Not enough data
8.7
464
Not enough data
8.5
430
Not enough data
8.3
414
Categories
Categories
Shared Categories
Oracle Siebel and Salesforce Sales Cloud are categorized as CRM
Unique Categories
Oracle Siebel has no unique categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Oracle Siebel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.4%
Computer Software
8.7%
Telecommunications
8.0%
Financial Services
5.9%
Retail
4.9%
Other
59.1%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Oracle Siebel
Most Helpful Favorable Review
Timur F.
Verified User in Financial Services
Comprehensive data model. Strong workflow engine. Several integration options. With Open UI it is now not IE only product. Introduction of CRM Desktop plugin for Outlook gives nice offline capabilities without installation of additional software.
Most Helpful Critical Review
Verified User in Oil & Energy
The user interface does not seem to be as updated as most other CRM systems like salesforce. Some of the features are not intuitive. In fact it can be very intimidating to first-time users. It does take some time to learn for those that are not very...
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Matthew W.
Verified User in Computer Software
I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...
Timur F.
Verified User in Financial Services
Comprehensive data model. Strong workflow engine. Several integration options. With Open UI it is now not IE only product. Introduction of CRM Desktop plugin for Outlook gives nice offline capabilities without installation of additional software.
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Verified User in Oil & Energy
The user interface does not seem to be as updated as most other CRM systems like salesforce. Some of the features are not intuitive. In fact it can be very intimidating to first-time users. It does take some time to learn for those that are not very...
Matthew W.
Verified User in Computer Software
I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...
Alternatives
Discussions
What language is Siebel written in?
3 comments
MS
JavaScriptRead more
What's the best way to practice the navigation in the software?
1 comment
NO
Honestly just by clicking around and getting familiar with using the breadcrumbs at the top when available. My company emphasized being unable to use the...Read more
What is Oracle Siebel used for?
1 comment
NL
Oracle Siebel is a Customer Relationship Management applications to maintain the customer contacts, create the work orders, prepare the quotations, and we...Read more
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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