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- Oracle Field Service Cloud-vs-Salesforce Field Service
Compare Oracle Field Service Cloud and Salesforce Field Service 
- Users report that Oracle Field Service Cloud excels in its Ease of Admin with a score of 8.8, making it easier for administrators to manage the system compared to Salesforce Field Service, which scored 8.3. Reviewers mention that the intuitive interface and streamlined processes in Oracle contribute to this advantage.
- Reviewers mention that Salesforce Field Service shines in Client Notifications, scoring 8.5, which is higher than Oracle's score of 8.1. Users appreciate the customizable notification options that keep clients informed throughout the service process.
- G2 users highlight the superior Analytics capabilities of Salesforce Field Service, with a score of 8.7 compared to Oracle's 8.3. Users report that Salesforce provides more in-depth insights and reporting features that help in decision-making.
- Users on G2 note that Oracle Field Service Cloud has a better Booking experience, scoring 7.7, while Salesforce Field Service leads with 8.5. However, Oracle's users appreciate the simplicity and efficiency of the booking process, which they find user-friendly.
- Reviewers mention that both products have strong Dispatch features, but Salesforce Field Service edges out with a score of 8.5 compared to Oracle's 8.4. Users report that Salesforce's dispatching tools are more flexible and allow for better real-time adjustments.
- Users say that while both products have solid Employee Communication features, Salesforce Field Service's score of 8.5 surpasses Oracle's 8.4. Reviewers appreciate the seamless integration of communication tools that enhance team collaboration in Salesforce.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
What’s most helpful is the fact that I could pull up all my information I need to with no hassle. It’s a very good program
Even though it is technically organized, it's very difficult to find a lot of things when actually using it. It's not as clear or clean cut as it could be.
I worked on a project providing service and maintenance for surgical tables across the US, using Salesforce Field Service (FSL). The platform's Dispatcher Console allowed us to manage complex scheduling and routing across different locations efficiently....
It didn't ultimately do everything we needed or work the way it was shown to us in the first place, it was not user friendly for our sales reps. It was as if you already needed Salesforce experience to work it, but field workers were going to need to be...
What’s most helpful is the fact that I could pull up all my information I need to with no hassle. It’s a very good program
I worked on a project providing service and maintenance for surgical tables across the US, using Salesforce Field Service (FSL). The platform's Dispatcher Console allowed us to manage complex scheduling and routing across different locations efficiently....
Even though it is technically organized, it's very difficult to find a lot of things when actually using it. It's not as clear or clean cut as it could be.
It didn't ultimately do everything we needed or work the way it was shown to us in the first place, it was not user friendly for our sales reps. It was as if you already needed Salesforce experience to work it, but field workers were going to need to be...
